PRECISION WINDOWS

We are replacing windows in the home. We researched several retailers for quality, cost and install. We were very pleased with all the companies. Unfortunately, we selected another company. This company had a good price and a high quality product. In the end, it came down to quality. We definitely recommend this company to others, the sales person was knowledgeable and very professional. We cannot comment on install.

Upon my first contact with the company, I was really happy with the speed at which everything was set. I got an appointment right away for an estimate on the work. The estimator showed up promptly and gave me a good price for the work. I stated that the condo was under contract with a short time until the closing date, and that it needed to be completed on a strict deadline. I was told he selected the Monday I needed on the sheet. That Monday, due to other repairs I had scheduled as well, I spent the day at the condo awaiting the workers. Everyone else showed up and did the work needed. I had heard nothing from Precision Windows. I finally called them up, and the lady informed me they had me scheduled for the day the condo closed. I explained the situation that I was in and that I really was under pressure from the buyer to get the work done. She informed me that she would see what she could do and that I would get a call right back from her. I waited 2 hours for that call and got no response. I called and left a voice mail on the machine. Another hour later I had to call again, to get told that there was an accident that closed down the window manufacturer. She said she would try and get it done Tuesday if they could have the glass made. Nothing was really done, and it was completed on the closing date, which had to be moved. That day I stopped by and just looked at the work done, and saw the window had been replaced, but the lock for the other window had not been touched. I had a scheduled walk through for approval of the work, so I did not touch it. The next day during the walk through, we noticed that the replaced window no longer latched. I tried to open the window and it was making a rattling sound as you opened the window, and it was tough to open. When I tried to re-close the window, it now no longer goes all the way down, leaving about 1/3 of an inch gap from the bottom of the frame. That night I got home and emailed the company about the issues requesting an immediate phone call in the morning about getting this rectified. I had not heard anything from the company by 9 AM so I called and left a voice mail requesting a phone call back, thinking that the email might not have been seen yet. Two hours later I had to call again, and she informed me she saw the email first thing. I have repeatedly stated that it is a unit under sale and this is holding the closing up. I was told that they could not get anyone to correct the work done till next week. This is going to push the closing back another day and could cost me the sale of the condo. She said she was going to call the owner and call me right back, it is coming on another hour and another call that looks like it would go unreturned. ______________________________________Updated__________________________________________ After my real estate agent spoke with them, she was able to get them to agree to help within a reasonable amount of time having the installer meet out there with her to go over everything. Still the communication from them is severely lacking.

Precision windows are so professional. The appointment was made and confirmed the night before for the initial estimate. They had to order the windows because they were a custom size and indicated that it would be a bout a week. In less than a week we received a call that the windows were ready to install. Appointment made with a confirmation phone call. Installers arrived on time and quick as a whistle they were in and out, no mess, no fuss. Windows are squeaky clean and look fabulous! Thank you!

I called Precision Windows based on their feedback on Angie's list. They absolutely did not disappoint. In spite of the fact that it was a very small job, they showed up on time for both the estimate and for doing the work. They were professional, courteous and efficient, and completed the job on time and for the exact cost they quoted. I will use them for all my future window/glass work.

It was very smooth and we had no problems!

My husband was the one that was out here when he gave the estimate but he said he was a nice guy. He measured the windows and talked to him about that and stuff. He answered all the questions that he had. We would call them back again whenever we get to the point where we want to replace the windows or get screens. They were really easy to work with and they came on time I believe.

The company was very professional and performed the work quickly and efficiently. Replacing the glazing in the windows was a cost effective way of dealing with the "popped" windows in our home without replacing the windows themselves.

They were just great. No, problems at all.

A bit difficult to reach on phone, but once connected pricing was best and work done well. Only drawback was excess glue left on glass pane and installer was late.

Excellent service. I would definitely use again.

They were very professional and a pleasure to deal with.

In process of selling house there were several double pane windows that? were 'fogged' or voided so that you could not see through them because the seal between the glass was broken and moisture was building up.? We had Precision come to the house and they measured and provided a detailed estimate of the price to replace the window glass.? I also had them provide us with two missing screens and to correct the springs on one of the windows which was difficult to operate.? They returned within a week to perform the installation of the new windows.? The two man crew was prompt, courteous, and quick to complete their work.? Their was a slight mis-measurement on one of the windows which caused them to have to re-order one piece of glass.? They apologized and were back within 4 days with the correct glass size to complete the work.? Very satisfied and they were much less expensive than other companies in the area.

They were very responsive. Gave me an estimate and estimated date to install them. Called scheduled an appointment. Installers were very fast and competent. Did a great job and the replacement windows were very good quality.

It was a very good overall experience. We called Precision Windows and they came out within the week to give an estimate. They showed up on time and were very knowledgeable and their estimate was very reasonably priced. We called back a few days later to have them start the work. The windows took a few days to come in and they scheduled the work within the week. They showed up on time to install the windows and were done in less than a hour.

They are good. They usually show up when they say. Their pricing is reasonable and they do a good job. They are one of the two we use consistently. We are realtors so I don't know if we have ever bought from them but we refer them to our clients and they do the purchasing and so forth. We do this pretty consistently. The price of a window could go depending on the size and the type of window. It could go from $50 to $5000.

Overall, it was a good experience. They gave very accurate estimate and they came back out then and did the work. Everything was as expected and prompt. I would use them again.

My kids broke a large window playing ball. I needed the window fixed fast with heavy thunderstorms approaching the next day. I called several window repair companies and Precision came in with the best estimate and most flexible schedule to get the window repaired. After scheduling the repair with the main office, the installer arrived on time and got the job done quickly and correctly. Any mess (broken glass, repair materials) was cleaned up thoroughly and taken away. The new window was in place before the storms came and we had no issues. Job well done.

We have a foggy window. We found the company by calling Dallas Flat Glass and asked for a recommendation. Dallas Flat Glass gave me Precision Windows and mentioned that it's their best customer and consumers love it. I then called and they came to measure the window and gave an estimate two days later. I found their price very competitive and chose them to install. They installed the window 8 days later, one day later than their original scheduled date due to delay getting the window. But they didn't tell me about the delay until the day that they were supposed to come. As I'd like to be there when they install I took time from work to wait for them, but only got a call from them saying it was going to be the next day. The installer came on 19th, about 10-15 minutes later than the scheduled time frame they gave me. Even though they told me I didn't need to be home, the installer did come in and did some work from inside the house. The installer didn't greet me or say anything, felt free to be in and out of the house as if I were not there, but was efficient in finishing the job. I did find it hard to reach a live person when calling their numbers as every time I called them nobody answered the phone. Overall, they did a good job and the price was good. I just wish they were more proactive on communication.

They were very good and I just loved them. Their pricing was fantastic and they did a great job. Everything went great and very fast. They were professional and quick. It took a couple of weeks for them to get the windows made since it involves time in measuring as well as ordering the windows. However when they came in the took care of it all very fast and got the job completed under two hours.

The windows look great, maybe even better than new. I highly recommend Precision!

The installers were on time. The phone response was medium.

Company representative visited within two days and gave a written estimate after his inspection. Installation occurred within one week. Company representatives were friendly knowledgeable and quick to point possible difficulties. The work was perfomred within five days of acceptance of the bid. Work was excellant.

We called one day and they came out the next day to complete the measurements and give us an estimate. They were very courteous and thorough. We accepted their estimate and they ordered the items. Once the windows & screens arrived, they set up a time to complete the installation. They arrived on time and went right to work. They did a very good job in removing the old windows and installing the new, plus in removing the old screens and installing the new solar screens. We definitely will use them again in the future.

Great. Referred to Precision by our Realtor - John and staff were very professional, punctual and great communication with confirming appointments and follow-up. Very reasonable pricing. Installers are quick and professional. Will keep them in my speed dial.

Quite well - they had the lowest overall estimate by about $10, and did good work. No complaints.