NATURAL STONE POOLS

Great! Jerry and team built a beautiful pool and grotto/waterfall.

Let me start by saying, I can't comment on the quality of their work, but the lack of communication they have and the attitude I received throughout the process was disappointing. I contacted Natural Stone Pools on April 20th and spoke with Shannon. She was very nice on the phone and said she would have her husband Jerry come out to meet at my house in the late afternoon. Jerry called in a bad mood about an hour before our scheduled meeting time and tried to "qualify" the lead. I appreciate that he didn't want to waste his time or mine, but the cost he through out for remodeling the pool was in the range of the budget I had. Jerry showed up in a bad mood. I don't know if he was having a bad day or is just like this all the time. I don't know if the job was too small for him, but it seemed like a big job to me for all that I was asking him do. Jerry is very proud of his work and he should be based on the pictures I have seen online. I emailed him the requested information that night and was told the next day that I should have a quote in the next 5 - 7 business days. This seemed fair to me. 2 weeks have passed and I had not heard anything from either Shannon or Jerry. I called today (May 5th) and Shannon remembered me on the phone when I called and said she would talk to Jerry. She called me back 2 hours later and told me they are too busy for me now. I should have been informed from the beginning that they didn't have time for my job, as I now have waited two weeks for a bid I will never receive. I was giving them the benefit of the doubt based on the attitude of Jerry, but I was then disappointed again. The communication is severely lacking for a business of this nature, and now my project is negatively impacted by the fact that I was never informed that they did not intend to take my job. I am extremely disappointed, and I hope they take note that business is built on customer service. I told them from the beginning my work timeframe was flexible so would have appreciated the courtesy from the beginning.

Jerry and Shannon Borders thoroughly reviewed the process of deck and pool installation, as well as provided a professional and quality design. They gave us a good education in what we wanted in a pool and deck. We interviewed many pool companies, and in the end our decision was between Natural Stone Pools and another company. the fact that we chose the other company does not reflect in our opinion and trust of the work they might have done.

They did a beautiful job of not only enhancing the overall ambiance of the property, they were able to address the erosion issues. They were extremely professional and efficient in their service. Their work has continued to fulfill all expectations over a considerable period of time.

We have a large corner lot and received several design plans and bids before selecting Jerry and Shannon Borders for our swimming pool builders. Installing a pool is a major project that can add value to your home IF it is a great pool. This is what you will get from this experienced builder. The custom design and quality of work is outstanding. The personalized service and attention to detail made everything even better. This is our first pool, and we were very pleased to get all of our questions answered quickly. Anytime we encountered an unplanned issue, from financing to permits to adding a retaining wall under the fence, they took care of it. Compared to some of the larger "chain" pool companies, we felt we were not just being sold a product, but were given the choice of the best options for what we envisioned. I am proud to show off our pool and back yard to guests. it is a comfortable, and relaxing oasis. Our sons have enjoyed having numerous birthday and other pool parties. After 5 years, it still looks gorgeous. I would highly recommend Natural Stone Pools.

I had a terrible experience with them. They took a year to build a pool and then took a really long time for final finishing. They left without completing the job. I really disliked them. They didn't deliver and the patio and the deck was uneven. When there was heavy rainfall, water came inside the house and there was heavy damage and when I called them, they did not agree to fix the problem. I had to hire so many different contractors to fix the problem. It was a disaster. The roofing that they did for the patio was shabby and we had to rebuild it ourselves. For the amount of money we spent, this was not we expected. I want to voice it out, so that others may not have to go through this.

Everything went exactly as planned, Jerry and I discussed ideas of what I wanted to see and he developed the landscape to what was discussed. He gave me great options and other ideas for the rest of the backyard. Things came out so beautifully that for the front of the house I just let him do his work completely understanding that his experience and insight would be far superior to my novice ideas of what an outdoor oasis should look and feel like. Outstanding work! Added a huge value to my home.

If you're looking for something more than a hole in the ground filled with water, this company is for you! They took in to account not only our outdoor space, but also our lifestyle and designed a pool/spa/water fall/grotto complete with outdoor kitchen & landscape. We couldn't be happier with the results and love the view from all rooms in our home. We've used Natural Stone Pools for pool remodels in the past and can say they go above and beyond to create an outdoor environment that's beyond what you can imagine.

I just thought I knew what I wanted. Jerry explained every detail of what he thought would serve my needs and ultimately hit a home run providing upgrades (at no cost to me) that were spectacular. It is fun to work with an artisan who knows his trade. I wanted wooden columns and ended up with beautiful stone columns (I approved all changes as we progressed). Jerry's crew of stone masons and wood workers are hard working and pleasant men, they cleaned the area every evening and left my yard ready to enjoy. Their knowledge of plants and placement were spot on. I think I would buy anything Shannon was selling. She can design and present in a fashion that makes you want to keep them as friends forever. Use them again, without question.

Jerry, Shannon, and their team made our pool remodeling experience pleasant and satisfying. Our process started with several consultations and computer generated images (which was very helpful to see the finished product before committing to a design). Jerry and Shannon also took time out on a Saturday to bring us to several pools that they had designed to help us decide on what we ultimately wanted. They listenened to our wish list and worked within our budget to create a beautiful backyard retreat. Demolition of the existing deck and landscaping was quick. Construction began right away and the custom stone work quickly became the focus of the project. A stone wall with waterfalls and stone benches around the perimeter are some of our favorite additions. Also a new 'tanning ledge', 6-9 inches deep, was a perfect area for our young kids to play. We were involved with all the decision making and presented endless options on design. Every detail was managed by Jerry and he called often to discuss options and the next steps. We started in April and the entire process was completed in time to enjoy the pool for the summer. He also came back to reseal the stone the following year. We are very happy with the end product and can now enjoy our new pool all season long.

Jerry and Shannon were awesome from start to finish. I still have Jerry maintain our landscape several times a year and check on the pool as well. We purchased a house and wanted to add not only a pool, but an entire backyard oasis. We had previous experience with larger design and installation companies and they were fine, but I never felt that we had a pool that was truly for us. Jerry listened to our ideas and desires for our family and took it from there. We have a gorgeous pool that is not over the top, but perfect for our family. In building the waterfall, Jerry sat in a chair that had a direct line of view from the front door and directed the placement of each rock so that when you enter our front door the view of the waterfall is spectacular. Personal details like this are what make this company special. The original design included the outdoor kitchen and all the landscape around the pool. We were so happy with the landscape in the back Jerry has done our front yard as well and to this day comes by several times a year to touch up the landscape seasonally. Be confident in their abilities and let them be creative. You will not be sorry! All work was done in a timely manner with professionalism from Jerry, Shannon and all employees.