Moore Supply Co

We've done thousands of dollars in business with Moore Supply over the years, but my latest encounter will be the last. Very poor product knowledge led us to end up with several thousand dollars in bathroom fixtures that we really didn't want, but ultimately accepted. The sales person had little to know idea about product options, what we were told we would be getting was not what we received. The order was wrong, and incomplete, no one ordered the vanity sink drain. The vanity top had to be drilled (which Moore did pay for) because the sales person sold us a faucet set that was incompatible with the single fixture top that we received. The last item that I ordered was a tissue holder which was $165.00 online at a dozen places, it was over $200 at Moore. I went a head and picked it up just to be done with all this. We have ordered the pieces that Moore forgot at Ferguson supply in Frisco, knowledgeable/quick service. We will be doing thousands more in remodel expenditures in the next 12 months, but not with Moore Supply.

unknown

DON'T BUY MAINLINE PRODUCTS (Moore affiliated mfg company) - WON'T STAND BEHIND DEFECTIVE/FAILED PRODUCTS. ONGOING NIGHTMARE. Mainline undersink valve installed in my master bath failed, causing catastrophic damage - ruined double vanity cabinet, sheetrock ceiling below crashing in, hardwood floors below that buckling, & more. 6 months have passed since contacting Mainline about this, and during that time I have submitted damage repair work bids/estimates, photos of the damage, and forms Mainline requested that I fill out, as well as spending a lot of time on the telephone trying to get some follow up. Immediately on receipt of the claim and failed valve, Mainline itself tested the valve and acknowledged that it was defective. Despite all of that, (i) I still have received no compensation of any kind, (ii) I am continuing to get tons of run-around (internal finger-pointing among Mainline, Hajoca, Lota related companies), (iii) I am now being told that I have to start over deal exclusively with the insurance company, which entails being grilled, challenged and cross-examine over the phone by the very adversarial insurance company rep, and (iv) I am being told (VERY contrary to what i'd been told before) that my claim will be paid only if the insurance company will pay. AND the insurance company says they only recently received the claim, even tho I contacted the company and provided all of the info so long ago. Meanwhile, I'm still living in subhuman conditions with all of the damaging that resulted from the failed part the company now refuses to stand behind and be accountable for. Just so you know. Wouldn't wish this torture on ANYONE.