Custom Car Stereo & Tint

They installed a Rydeen PSR4000 digital parking sensor system to replace a broken system I had. Ordinarily, this is a simple thing to do without error. However: 1. They installed the LED display in front of my car dash panel preventing me from reading my own car's display near the odometer. How stupid is that. I had to open the dash cover and re-route the display just over the steering column so that it would not visually block other gages on my dash. This is what they should have done. But first, they should have ASKED me where to put it since there are a number of options according to the manufacturer (not just one according to Sam). I asked Sam to fix this but he just kept making excuses and did not honor my appointment when I came back to get it fixed. 2. Upon assembling the front dash cover assembly, they accidently pinched about 4 inches of connector wire bundle between my dash and dash cover which you can easily see when looking at the dash panel display. It took me about a minute to unsnap the dash cover to push through and free up the wire bundle placing it behind the cover where it belonged. The guy assembling everything obviously did not check anything after finishing up the assembly. It is hard to miss something like this but he did. I asked Sam to fix this but he just kept making excuses and did not honor my appointment when I came back to get it fixed. 3. This Rydeen DSR4000 kit comes with a second speaker which they installed on the top left corner of my windshield. The problem is it doesn't function since I only have rear sensors (second speaker is for front sensors if installed). Sam said that was so it would be ready whenever I installed front sensors. Yeah, really. I told him to take it out since it blocks my view out of my windshield and I don't need front sensors. Because Sam balked when I expected him to fix all these problems, I decided to fix them all myself. All I did was to open up the pillar A cover and tie-wrap the speaker inside the pillar cover to hide it. I fixed this with no help from this stereo shop and all it took was 15 minutes. 4. The installer moved my previously installed hands-free Bluetooth mic from the center location just under my rear view mirror to a position on my windshield just in front of my head. How annoying is that !!! ...to look forward and see a microphone all the time. Again, pretty stupid. After taking the pillar A cover off, I noticed the installer pulled the mic and tie wrapped it for some stupid reason. I cut the tie wrap and moved the mic back to its original (and proper) location. Problem solved in 5 minutes...but again without help from this shop. 5. The installer messed up when putting all the rubber door seals back in place. I had to pull and uncrimp some sections he obviously missed because he assembled it in a hurry. He unfortunately prefers speed to quality. 6. Sam forgot to give me the users owner manual for this product and could not find one when I asked for it. Sam could not answer any of my questions regarding the second speaker so I had to go online to read all about it to see if my installation needed it (it didn't). Sam does not seem to know his own inventory. Not only did Sam forget to give me a users manual but when I asked (twice before they did anything) for all the old parts back I only got about 1/2 of them back. Do not trust what Sam promises for he does not keep them. Once he gets your money, don't expect any help after the sale if problems arise. Concluding: If you want shoddy workmanship, then you have come to the right store, Custom Car & Stereo & Tint on Midway Road. Sam will sell you stuff but obviously does not care about any issues after the sale. If you check out Yelp one star reviews, you see the same issues.

Very well. Quick efficient installation and Jennifer was great about explaining all of our options without overselling.

Squeezed me in to a busy schedule. (They had a cancellation). They did very good quality work and no issues with the install. Gave a great demo. Will be back for my wife's car too.

Everybody was friendly and professional. I dropped off my car at the appointment time and picked it at the agreed time. I would definitely return and recommend them.

They completed the project in 2 hours as promised. Still looks great 3 months later.

Prompt, professional service

Great service -- quick and friendly, and although one window did not set properly, they addressed this and replaced it quickly and at no additional charge. Would definitely recommend them and use them again.

Service was fast and excellent. The stereo works great and it only took them about an hour to install.

Great!!

Jennifer at Custom Car Stereo and Tint was very helpful from the start. I called after finding their information here on Angie's List, and Jennifer provided a wealth of helpful information on the tinting packages they offer before I ever even got to the store. They were able to get me in for an appointment same-day. I arrived early, and though they weren't able to get to me when I got there, they did get started on my vehicle at pretty much the exact appointment time I was scheduled for. I was told the approximate wait time for a full vehicle + windshield would be around two and a half to three hours, but they had me ready to roll out in just under two hours. Since I had never used them before, I liked that I was able to keep an eye on my vehicle while they were working. The folks performing the install were also very friendly and I had the sense that they welcomed me watching while they worked. The cure-time windows for the tinting are 3-4 days with a full cure in 3 weeks. The tinting I selected has a lifetime warranty through the manufacturer, so they told me at checkout that if anything didn't cure properly or if there were any issues to simply call and schedule another appointment and they would get it taken care of. While I waited, I had a chance to observe the front-desk area. They were pretty busy between customers in the shop and calls coming in on the phone. One thing that really impressed me was that I saw Jennifer (who I think runs this location) go above-and-beyond for a customer on the phone to ensure that they were happy with their service. I'll definitely be going back to them in the future.

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Had a great experience here! Had my windows stripped and retinted in my 2007 mustang. Total wait time was a little under 3 hours. Had a nice waiting area with wifi and free water which I thought was super nice! There was a deli right next door so I was able to eat lunch while I waited as we'll! The sales guy was very professional and helped answered all of my questions. Had my husbands car tinted at their Mckinney location in December so this is our second experience here.Thanks guys for a great job! Customer for life! My car looks great and I have no more purple windows!

Went just fine, drove up, and although NOT exactly their line of work, they were willing to tackle it., I was told it I would be next if I was willing to wait @ 20 minutes, 15 minutes later I was in the shop, and they went to work. It took @ and hour for them to complete the work necessary and I was out of there. I was allowed to and quot;watcheand quot; and they explained everything they were doing. I would definitely go there again.