Classic Heating & Air

I called on a Monday morning at 9am to have my AC repaired per our inspector report as we are selling our house. She had me send over the inspector report and said she would call back as soon as it was reviewed to schedule an appointment. I sent over the inspector report immediately. 12pm rolled around and I still hadn't heard anything so I called back and asked if they received it and she said she had but was waiting for it to be reviewed still and would call me back as soon as possible. Now it's Thursday and I still never received a call back. Obviously we went with another company and you should too. Terrible customer service.

It went very well. We have used Classic for about five years and they have always provided excellent service.

Michael did an excellenct job on my winter tuneup. He informed me of everything that he completed and assured my my system is good to go!

The Tech called first, came out as planned, unclogged the primary drain line and did some minor adjustments to the unit. There was no charge because we had a new HVAC system installed several months earlier. Classic Heating & Air is a good family owned company to do business with. They are responsive, timely and offer above average service at a reasonable price.

I was so grateful and impressed by Classic Air and Heat. Dak was a true professional and I will 100% invite him back for repeat business in the future. I strongly recommend this company because the prices are fair and the workmanship was light years better than the last company I had install my unit. Thank you! Eileen

Dak did a great job today. He worked fast and hard to get my ac cooling and it feels great! The price was very fair and they at welcome back again!

I have dealt with quite a few Air Conditioning Companies and every time I felt like I was being taken advantage of or they acted as if they were being bothered, which led me to call yet another AC Company. 5th times a charm! Classic Heat and Air have been awesome and are very professional, friendly and offer excellent customer service! I have been very pleased. Dan took his time checking everything and explained the different functions of my AC unit and answered all my questions that I had. I highly recommend Classic Heating and Air!

Excellent!!!!!!!!!!

Very satisfied with the service from Dak. He was professional and friendly. He made an assessment of the issue and explained the problem in details. He informed me about the price and the process on how he will fix it. After fixing the issue, he performed the final review with me and another checkpoint to ensure no issues. He provided a business card along with additional literature and encourage me to call if I had questions. Thank you for your outstanding services. No surprises.. excellent work. Furnace is working and my home is warm.

Very personable technician. Quickly identified the problem and had the necessary part on hand.

Better than could be expected!!!!

Very smoothly!

Good! I had purchased a thermostat from them last spring when mine went out. They dont carry the touch screen so I took their basic honeywell. I just didnt like the way I always have to push the buttons for each day to get to 1 scheduled day. So when a dining room thermostat went out I asked if they could put one on that i purchased and move theirs to the dining room one. They did and it was reasonably priced.

Classic Heating and Air has replaced both of my AC units (condenser and coil) over the last two years. There are probably close to 100 companies who can do that. What brought me back was their customer service and warranty coverage. Too many businesses promise warranties and service coverage and once the up front fee has been paid they are impossible to reach. Classic sends someone out every single time and typically within 4 hours of my call. They go above and beyond to take care of their customer however possible. Seth typically comes out to take care of me but yesterday he wasn't available and Dak came out. Their professionalism and service are truly above reproach. I recommend these guys to every single neighbor I have. I wouldn't call anyone else!!!

not happy.

Smoothly! They were very professional, prompt, and ensured that we were completely satisfied. Returned phone calls quickly and showed up on time. They were about $1500 cheaper than competitors for a Trane unit.

On Friday night a tech came by our house and brought us a portable AC unit to get us through the night. The next morning, as promised, the installers were at our house promptly at 9AM. By 1:30PM the new 5 ton 16 seer unit was installed and cooling the house down. At $11 K it was a little pricey but it was an upgrade over our previous system and the price includes 2 years of summer/winter maintenance. My husband's only complaint was that he felt the installers could have done a little better at cleaning up the work area in the attic.

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I was one of many customers with similar repairs related to storm damage to AC systems around this period. They were not able to honor their traditional 2 hour service but explained why up front based on work load associated with storm damage. The initial service level agreement of service 2 days after may call was met as indicated when I first called. The quick return of my calls from Dane an Seth were a refreshing interpretation of customer service. Seth is an amazingly skilled professional and I felt fortunate to have him operating on my AC unit. He's the kind of person you'd invite to dinner in another format. If I have to pick a disappointment, it would be with the cost of repairs but I did feel the cost was explained fairly and justified based on the unfortunate choice my home builder made for this particular AC unit. While it's less common for the Control Board and the Blower motor to go out on at the same time, I feel that the evaluation that was done was sufficient to validate this unfortunate cascade failure and the service I received to resolve the complex issue was exemplary. Additionally, Seth ensured a custom new harness component was installed inline to ensure similar storm related or power related trauma to the unit would be easily repaired without resulting in the same compound and expensive failure I experienced in this situation. AC unit producers are not incentivized to provide this protection as they happily sell the replacement parts. This company (in my experience) is a rare example of the 'old school' customer service standards that seem to have such an increasingly small footprint in the current offerings available (across many industries). I wasn't made to feel that they were doing me a favor.

The service rep went above and beyond, found the dripping and cleaned the unit to solve our problem. Thank you Classic!

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I don't usually use providers I don't have reviews for, but I have been ill and needed someone with flexible hours, which Classic supposedly has. My initial contact with them was great, the A/C went out on the first day of heat for the season. They came out the same day, well into the evening. The guy repaired the A/C but said I was likely to have the same problem in the future because my furnace was ancient. Having had similar advice the year before I decided to replace the furnace (ouch). They came out, on my schedule, and replaced the furnace the next day. I didn't notice that they hadn't replaced the thermostat like they said they would until about a week later (it's primarily my roommate who is upstairs) so I had to call and ask. They assured me they had back ordered it. Not sure why I wasn't told, but ok. I had to call back again when I hadn't heard, and eventually I got it replaced. Everything seemed fine until a few months later, when it started blowing warm air for no apparent reason in the middle of the day, every day, even when it was cool-ish out. I called after hours, left a message, and never heard back. I got busy and didn't follow up. A couple of weeks later it rained and it was blowing warm damp air and it was uncomfortable inside so I called. I got someone, who was polite and helpful but completely unapologetic that no one had gotten back to me and said no one could come out until the next day, which wasn't convenient, so I scheduled it for two days later between 4-6. Wednesday 4-6 came and went. No one showed up. Let me just say that I was in the dining room which is right next to the door pretty well the whole time, AND I have two large noisy dogs. If they had showed we would have heard. Further, I didn't receive a phone call or text so I'm assuming they just forgot. I had other things to take care of so I didn't get back with them until very late that night. I used the "text to landline" option on their website and asked them what on earth was going on. I have not heard back. Obviously I'm finished dealing with them, which is frustrating because I am supposed to get free maintenance for a year. Now I'm questioning whether I paid too much, etc.

Classic Heating and Air was called around 7:45PM on a Saturday night and we were told a technician was in the area and could be out our house in approximately 30 minutes. It took closer to an hour for "Seth" to show up at our house. He went right over to the unit and began to assess the situation based on my description of the issue. Seth requested to get up into the attic to look at the indoor unit. About 10 minutes later Seth had come to a conclusion of what the problem was and had two possible ways to remedy the issue. The first suggestion, which he referred to as the cheaper way, was to replace both the outdoor unit and the indoor coil. He claimed that there was a leak with the indoor coil that was so large that he couldn't fix it. Furthermore he said that my indoor and outdoor unit were 10SEER and code was now 13SEER. The second suggestion was to do number one and also replace the furnace. It's August and why I would consider changing out my furnace when it was 100-degrees still at 9:00 at night I have no idea. He gave me a quote for a new indoor and outdoor system of $6,142. I told him that I had to get a second opinion before spending that kind of money on a unit that I had installed after I bought the house and knew wasn't 10SEER. Another technician called me back at 7:30AM on Sunday morning. I explained the issue to him and came right over. Instead of going upstairs into the attic he went directly to the evaporator coil instead and began leak detection. He noted that it was oily inside the outside unit and found a leak. He went on to explain that listening in the attic to the condenser coil may sound like a leak when the system turns on, but that is what refrigerant sounds like. He did examine the condenser coil and found no leak. The leak was fixed (welded) and Puron was added back to our system. I asked him to verify the SEER of my system and he said that he wouldn't know without looking up the model number, but did know that there was little chance because I have a Carrier Puron system with R14 refrigerant that it was likely 13SEER because he's never seen a 10SEER Carrier Puron unit. Furthermore, he said that if for example the outside unit did fail and needed to be replaced that it was not necessary to also change out the indoor coil that was hooked up to my outdoor unit currently. Instead of dropping over $6000 dollars I wrote a check for $500 after the technician at the other company had worked outside about 90 minutes welding and adding refrigerant to my system.

A/C went out on 8/1/12. The compressor and fan on the outside unit quit working. I'm mechanically inclined and have fixed quite a few things in our old 1972 house, so decided to give it a shot. After fiddling around with it that night, I got the compressor to run but no fan. Then a little later I got the compressor and fan to both run for a little bit but the fan was sluggish and then everything quit again. Since now I new nothing was mechanically wrong with the pump or fan, I did some research and that led me to the conclusion that the run capacitor was bad. It seemed like and easy fix and wasn't too expensive to try myself. I went to the next morning and stopped by a local HVAC place at lunch for the proper capacitor. I headed home at lunch to try it out. Well, it fixed the fan which ran great now, but the compressor didn't want to start. I did some more fiddling but couldn't get the compressor to start. I gave in and decided to call a pro. I called up Classic cause I found them on the web and they were close. I called at 1:30 or so and they said they'd be out between 2 and 4P. At 3:40 the tech called and said we would be there in 20 min. He arrived on time at 4P. I explained everything that had happened and what I had done. He hooked up the meter to the compressor wires and declared it dead. He asked to see the inside unit just to check things out. As soon as he saw the inside unit he said "Oh wow" and told me that he couldn't do anything with this. He said the system was too old, used R22 and didn't have the right valving so he wouldn't be able to even get a new compressor. He said there were some loopholes to get around having to upgrade to the new coolant but it probably wouldn't work in the end so he determined that I needed a whole new system. He was very personable through the whole conversation and such. After talking (selling) some more we went back outside so he could call to see if a crew was available to do the work that night (8/2/12). While he waited for that callback he gave me a verbal quote of $7200 for a 3ton, all electric non-heat pump system - American Standard brand (no ductwork). He show me the pricing on his I-pad. While we waited we had a nice chat about a shared hobby we have. The call came back that a crew had just finished and they could came right out. I told him that I'd have to talk to the wife to decide what to do. He said no problem since he had another call right down the street and he'd call me back. 10 minutes later he called back and said he'd have to know soon whether or not we wanted it done that night because the crew might go home. I told him I'd let him know in 20 minutes. The wife and I decided that as much as we wanted the AC back on that we should wait and get another quote or two. I let the tech know and he told me that he understood and just reminded me to compare apples to apples. Well, the next day (8/3/12) I called another company (found here on AL) to come look at the problem and they had the old compressor running in less that 30 minutes (added a hard start kit) and only charged me $340 (included 2lbs of R22). They gave me an estimated of $5600 for a new complete system that would be heat pump. The tech seemed like a good guy. I don't know if he went the whole new system route because he was trying to sell or because he didn't know about or want to try the hard start kit. I really hope it was the didn't know about it cause he did seem like a good guy.