Burnside Air Conditioning Heating & Indoor Air Quality

On Aug. 22, 2022 Burnside Air Conditioning and Heating came out to my home to replace a AC unit in my home. I have 2 dogs, one that is a rare and a very expensive French Bulldog puppy. The 2 guys from Burnside left they didn’t not clean up or sweep and because of their carelessness and negligence a sheet metal screw was left behind on the floor and my puppy swallowed it. Within 12 hours I had experience the most tragic horrific incident I have ever been in my life. My puppy Takoda was choking and not breathing. I couldn’t do anything he was dying right in front of me. He was limp turning blue, I was able to get him breathing. He then had to stay in the ER for 3 days. I reached out to management multiples times with no call back. I was told owner said that wasn't his guys and the screws they use are universal screws and he would not be taking care of any vet bill or compensation. That is a 100% false I would never have a sheet metal screw in my house. I left multiple messages asking for COI in my name as lien holder so I can file a claim. They refuse to give it to me and will not return any of my calls. I would never work with a family owned company like this, ever!

Sadly, I can no longer recommend Burnside AC and heating as my preferred local service provider. This sickens and concerns me as I have recommended their gold star service package to several clients and I personally used them for many years in our home in Lucas and and our latest property in Mckinney. This most recent customer service experience is completely unacceptable. Damon came out and there was confusion over which units he was there to address. As if he wasn’t sure if he were there for a system check or a service call. This after my husband and I made several calls each to get the service call set up. Once he diagnosed the problem my husband called the manufacturer to see if it would be covered as a warrantee issue. The manufacturer had some other suggestions as what to address and look into and asked to speak with the service provider. This was refused. The tech Damon and ultimately the service manager Mike decided that it was in their best interest to sever ties as our service provider and cancel our policy. Were they unwilling to do the repair if it’s a warrantee replacement part? Why would they be unwilling to speak to the manufacturer. This really makes me question their competency and integrity. Seems like deceptive business practices or that they wanted to inflate the issue. Debbie from the Burnside office told my husband that they would no longer be servicing our property and “Good Luck” finding a new technician. This is all on a Friday afternoon with 100 degree temps coming for an appt that took me two weeks to get scheduled. Not feeling the customer service.

one word: Lousy. did not receive estimate of what needed to be done at the beginning. was overcharged on all of the parts. Some of the parts were installed with very little care. my system is still not completely fixed and they keep coming up with more stuff. I will never use them again. Just a service company wanting to send their kids to ivy league schools through incompetent techs and rip off pricing

carson henry dis a really great job very clean had mask and shoe covers really great job 5 stars

On time; called before arrival. Professional crew and fast / efficient workers. John, crew lead, was very personable and took the time to show me or explain to me the new system and answer my questions.

Identified the issue in about an hour. Short in the low voltage wire due to mice eating the wire. Initial quote was $600. Since materials were less than $50, I asked them for their best price or I would fix it myself. Came back with $400. I okayed that since I was already out the $100 service call. Turns out the $400 was in addition to service call. NOT what we had discussed. They repaired it in 30 minutes. Two techs. That works out to about $750/hour for labor!

Amazing job, very personable, very prompt. Use them for regular service now.

Overall, very well. However, due to an illness within Burnside no one came to inspect the installation as it progressed. The first weather change disclosed a couple of installation problems that resulted in a weekend without heat.

Pleased with Burnside. We interviewed many different installers and vendors. From extensive research on-line, we learned that in the A/C business, the quality of the installation is just as important as the units themselves. We researched Consumer Reports and found that primary brands were fairly competitive with each other (Lennox, Trane, Carrier) and felt comfortable with any of the brands. So, our decision was more focused on quality of vendor (reputation) and price that they could offer. In our research, we cross-referenced reviews from Angie's List, manufacturer reviews, solicitation for feedback from NextDoor, and references from our contacts to narrow down vendor selection. We took the feedback we learned from on-line articles and matched it up to what the vendors were telling us. At the end of the day Burnside, had a strong reputation, provided a competitive price, and demonstrated a genuine interest in earning our business. We were not disappointed. The installation went well and the sales experience was positive. This replacement was the first of three units that will likely need to be replaced over the next few years. Based on our experience, Burnside has made themselves the leading candidate for replacing the other two units as well.

My experience with Burnside was outstanding. I chose them sight-unseen from Angie's List for work in the McKinney area. I live in the Houston area. Dave was prompt, professional, complete in his assessment, and fairly priced. I highly recommend Burnside Heating & Air Conditioning, and will use them again whenever the need arises.

The initial check produced erroneous diagnosis. Re-check by experienced A/C worker was excellent. This company normally is responsive and does good work.

Quick installation and detailed verbal instructions and demo for use of the purifier.

They're good at what they do. They're very responsive, they come out on time. They are professional people, they know what they're doing, and they do good work for a reasonable price.

Burnside was a life saver for us. We had been without AC in August in Dallas for 5 days by the time we called them. They came out right away and properly diagnosed the problems with both of our units. They did confirm the downstairs needed to be replaced, but fixed the upstairs with just a minor repair. They provided a reasonable quote to replace our downstairs unit and we had a new AC unit for our downstairs by the end of the day!!

This was a very professional job all the way. From the initial contact for the estimate all the way through to arranging the city inspection, Burnside people always did exactly what they said they were going to do. Follow-up seems to be a pretty rare attribute in business these days, but all the folks at Burnside are great at it. The estimate process was thorough and gave me all the information I needed to make an informed decision. Communication after the estimate gave me a chance to ask questions that came up. The scheduling of the install was quick and easy. Thanks to Abe for making this decision process what I wanted it to be. He is outstanding. The installers were nice, respectful, and efficient. They took off their shoes when they first entered our house, and put tarps down in all areas around the install site to catch dirt and trash. They got right to work and you could see they were experienced and had received good training on installations. Blake, the crew chief, kept the guys on track and they got the install done quicker than I had anticipated. When I inspected the work, I could see that everything was done correctly and extremely professionally. When we had questions, one of the crew would answer them fully. I was extremely happy with the installation. Overall, I was highly pleased with the entire process of replacing my AC and heating unit. Burnside was not the cheapest bid I received, but everyone at the company I came in contact with was professional and did what they said they would do. I certainly will be using Burnside for the twice-yearly checks we do for our AC and heating units. We had been using another company for this, but my experiences with Burnside with this replacement/install showed me they are the best company we could deal with. I have pretty much always found that you get what you pay for, especially where installations and service are involved. If you go with a cheap, cut-rate company, you are not going to receive good service. Burnside is professional and they do what they say they will do. That will keep me a loyal customer.

Our furnace is 20 years old, and has become a it finicky in it's old age. Sometime it runs perfectly, other times it doesn't want to start and locks out. Last year we had the HSI replaced by Burnside ( I dropped and broke the thing) on a Saturday emergency call. The cost for the part was ridiculous, but we had to have heat (part is like $30 online) and they had it... good old supply and demand. At the time, after I whined about the part price, the rep suggested getting a Gold Star (GS) service plan to reduce the overall cost of the call.. which we did, begrudgingly. Today i am really happy we got that plan because after troubleshooting the system myself and coming up empty, I had to call them out to help me with an intermittent start. The tech was Nick C. (right on time, with a courtesy call) and he really went out of his way to patiently explain each step of the troubleshooting procedure to me (yes, I'm one of those "over the shoulder clients"- I like to learn ). The first time we tried to get a start, it failed..he made some tests/adjustments and it fired every time thereafter. So, in the end we're not 100% sure about what exactly is wrong.. but it could just be old age (board or valve). He did check everything to make sure it was safe and reccd' a few parts. (cap was a bit out). The reason I'm happy about the GS plan is that the trip didn't cost me anything, and I learned a lot. Nick seemed to be there to sincerely help us, rather than trying to scare us into buying a new system (which has been the case with other companies), Yes, it's time for a new system soon- but not right now, Burnside knows how I feel and they also know that they'll have my business when the time comes. With the availability of knowledge (YouTube, Reddit etc.) I think customers are a lot more informed and are able to more easily separate the hucksters from those interested in repeat business thru honest service, Burnside "gets" this. There are times when "cheap" can be an o.k. thing, but when it comes to the safety and comfort of my family- cheap isn't always the best. I want punctual, straightforward and quality work ...I feel Burnside delivers and is worth a bit more than Joe Blow contractor.

The tenant called that the AC stop working on Monday and our AC guy was not able to go there the same day. The tenant called this company for the AC repairing . They responded quickly and sent the AC guy named Joe to the house. At about 6pm Monday I received the call from Joe that he added 7 lbs. Freon in the air-conditioner and it costs $799 ( I asked him what is the price and at first he did not want to tell me and said he was going to do leak check etc., I pushed, finally he told me the price for adding the Freon). I said it is too expensive and asked why he did not give me the estimate before he started to do it. He said there was no way to know the price before actually doing the work. As I know this is b*******. He had all kinds of excuses not to giving me the estimate before he doing his work. Finally I said we were not going to pay for it. If he just took 7lbs Freon he added from the AC I had no problem at all but he took all the Freon in this AC. I called his company to verify he is working in this company because it is very hard to believe there is any worker not to giving the estimate and getting the permission from the owner before doing their work. . The lady who talked to me over the phone did not care what I was saying. However I am not going to use this company again. By the way, the AC guy we usually used fixed the AC and charged us $300 even though the AC had zero Freon left.

The check up of the system came with buying it new.

We worked with Abe Al-Amar for the estimate and install. Very professional and knowledgeable and willing to work with us as we researched various brands and the differences between the low and high end offerings. Abe always provided us with a printed bid with model numbers. Received multiple bids for various brands but Burnside was the lowest and Lennox compared well against other competitor brands. Initially did not plan on replacing the furnaces, but furnaces and air conditioners were 14 years old and we were able to gain some efficiencies and cost savings by replacing all at the same time. The install went well as everyone involved was professional, worked quickly and cleaned everything up. Initially the thermostats made a clicking noise and since one was in the master bedroom it was a bit annoying at night. Abe researched and replaced all with one that did not make noise so we are happy. Great service. We have used Burnside for our annual maintenance checks for several years and this was the first time we had them do a major install. So far everything is working well.

Someone first came out to assess how the existing unit was working and determined where there needed to be improvements. We decided to go from a 1.5 ton to a 2 ton unit. He explained the differences between the possible replacements and decided to go with something in the low to mid range. They were able to install it later on that week - in time before the holidays. I have worked with Burnside before (they do my bi-annual inspections) and have been very satisfied with their work. They usually are able to come out within a day or two of when I first call and are always punctual. The technicians are knowledgeable and courteous. I would recommend them.

We've been using the company for about nine years. They're a local company that does good work, they respond immediately when we have any problems, and they're always courteous and friendly.

They do a great job and they are the best that I've met.

Clay was very professional with his explanation of what would be needed to give us the results we desired and the quoting process was very clear on options available and financing options. The installation process was outstanding and the entire team was very friendly and careful of our home. They did a great job with clean up and explanation of how the system works. It is a much more efficient unit than we had and our utility bills have already been lower than the same time frame last year. I highly recommend Burnside!

Scheduled 3 different estimates with contractors over 2 days. Of course doubled checked usual sources AL, word of mouth and contractor that had been doing annual service on unit over last few years. Told every sales person same thing house was always warm on west side, however Clay with Burnside was the only salesmen that asked me what were some of the concerns we had with the currant system before it quit working. He then went into the attic for sometime and came back indicating that we were seriously under the amount of ac ducts to the west side. I liked the fact that he had taken pictures and explained in a very basic concept why we experienced hot in summer & cold in winter. Finally, now was the discussion of a energy efficient system. I reviewed what to look for buying a new system on AL and Clay gave me very in depth info. and 3 different options on systems, no questions were dumb. I never felt any pressure to make a decision before he walked out and indicated that I was reviewing all 3 bidding options with husband. He said that was good and if I had any questions let him know. This was the first big ticket item that we had to replace on the house since we moved to area in 2007, we were stunned at the price range from single stage currently the unit we are replacing to two stage & multi stage which is the most expensive but technology wise from everything I read suppose to save you big bucks long term. We arranged a second meeting with Clay next morning asking about there team of people replacing system & time involved 6-7 hours, disposal of old unit and when they could start the job. We decided on the Lennox XC25 top on the line multi stage systems top consumer reviews & good warranty on parts & labor. The Burnside team was there the next morning right on time with Clay, the entire installation team 4 total were all very professional. Not only did we replace the entire heating & cooling systems we added and enlarged ducting in attic for better air flow to west side of house. The installers were excellent in cleaning up all areas and there lead foreman Kevin explained and help me set up icomfort thermostat which was easy. We ultimately decided on Burnside based on customer reviews, products, no pressure, and prompt friendly service. They will continue to have our business.

We've used this provider for years.