About us
Business highlights
38 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Reviews
3.02 Reviews
Showing 1-2 of 2 reviews
Eleanor M.
02/2016
home security systems
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
$69
Magdalena F.
03/2013
home security systems
+ -1 moreThe whole alarm system was poorly installed (we learned this after the new Company came in and checked) and that was why it was always sending faults. The company has poor billing policies in place like sending late bills over and over again and no way for you to talk to a supervisor. Now over a year later they can't even find a piece of paper .
Description of Work: We were referred to the so called Superior Alarms by our house insurance company in 2010. They came to our house in Brownsville and "replace" our security system after a house fire. For over 2 years the system never worked fine; wrong faults from windows all around the house. We will call and they will come over three weeks later (if we were lucky). Bills were mailed postdated (March) but dated from January and marked third notice when never send before. You call to inquire about billing and after talking to three or four employees with promises to fix it six months later same mistake again. Finally when we got tired of them and change to another Company we had to pay 324.79 dollars left from our contract and mail a "disconnection notice". Employee comes in to take equipment away ..badmouth our family ad told us never to contact them again. Now a year later they call us to let us know we never send the form and the balance left $163.00 will be waived if we send the form all of this written in a post it. Again lousy service....Never will recommend...
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$2,000
Response from SUPERIOR ALARMS
Contact information
600 ASH AVE, Mcallen, TX 78501
Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems
FAQ
SUPERIOR ALARMS is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
SUPERIOR ALARMS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, SUPERIOR ALARMS offers free project estimates.
Yes, SUPERIOR ALARMS offers eco-friendly accreditations.
No, SUPERIOR ALARMS does not offer a senior discount.
Yes, SUPERIOR ALARMS offers emergency services.
No, SUPERIOR ALARMS does not offer warranties.
SUPERIOR ALARMS offers the following services: Security, Fire, Telephone, CCTV, Intercom, Phone. Commercial and Residential.
Contact information
600 ASH AVE, Mcallen, TX 78501
Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed