Gecko Pest Control

Christian did a great job last year, didn't see any bugs for months. We've had a different guy this year that hasn't been quite as effective, and I had a very unpleasant interaction with service manager Josh which has thankfully been remedied. It's been hot and dry, which I suppose has slowed the timeline on when fire ant treatments reach full effectiveness since they need rain. Because of this, I got swarmed a couple weeks after it was put out and went into anaphylactic shock requiring emergency aid. Ramon was great about scheduling a followup treatment, after which Josh gave me his phone number in case I saw more. I did a few days later, so texted him asking if the product needed more time or if there was something else Gecko could do. His response was to accuse me of lying, cancel my service, and say since he was the manager there was nobody above him to go to. The owner thought differently. Christian came out today and verified that we now no longer have fire ants, so I suppose my questioning whether it just needed more time was correct. Our service is no longer cancelled and we won't have to deal with Josh again. Huge props to the business for standing up for its customers here. It would have been all too easy to sit back and do nothing, but they made it right. Everyone else I've interacted with there has been awesome. Josh is the only person I have a problem with due to his hostile behavior and power tripping abuse, so I'm glad we can continue with Gecko despite this hiccup.

Continue to use provider every quarter to take care of pest control issues. A big positive is the use of non-toxic chemicals due to a little one at home. Staff is friendly and answers our questions professionally. Good, solid local company. They always call to set up an appointment when it's most convenient for us. Have not had any issues with them for as long as we've used them.

Everyone I met or talked to with Gecko was courteous and professional. For the initial termite estimate, I made an appointment for 1:30 and James arrived about 3 minutes early. He checked everything (including our un-floored attic) without complaint. He suggested we get another estimate before making our decision. Their competitor made an appointment for a 2 hour window, then showed up over an HOUR past that without calling or apologizing. Gecko's pricing was competitive, they use good products, they show up on time (or they call) and they're NICE, which is a great bonus! They are clearly all about customer service. I couldn't be more pleased and it made me feel good to go with a locally owned company. The best part is that my family isn't allergic to the products they use (we are all very sensitive to chemicals and have allergies), and the chemicals have essentially no odor.

They provide reliable, honest, and excellent service!

I have been working with these guys for a long time, and they can come into my house even if I am not here.

I would highly recommend them. I have had excellent service. I was highly satisfied. The price was very reasonable. His responsiveness is not the best because he so busy