Synergy Granite LLC

Sean was very responsive. Called me back immediately when I requested a quote online. He took my measurements and gave me an estimate for both granite and Cambria Quartz Brittannica. In the end we decided to spend a little more and get the countertops we've always dreamed of. When the cabinets were in place, I called him back and they came out immediately to measure and give me the price. It was a little less than the original estimate ... which was a nice surprise! I asked if I could pick out the quartz slab, since Brittannica has a pattern in it. He called his Houston warehouse and made arrangements. (BTW, other installers I talked with told me that Quartz was Quartz and they had no way of allowing me to pick a slab.) I chose the slabs and asked Sean to make sure they were cut a certain direction so I could get the most out of the pattern. He listened and made sure that this was done. When it came time to install, they did a fantastic job ... the slide in stove looked perfect - the counter went just under the lip on all sides. They leveled my 1/2 wall, cut pieces exactly to fit, made the seams impossible to see and installed in an afternoon. I could not be more pleased with the entire process!

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I contacted this company because they were cheap. They are cheap for a reason. They came out to measure a total of three times and still needed more measurements. Every time they came out they needed something else done before they could actually template. The salesman was rude and appeared to be put out. When I went to the yard, they showed me the slab that I would be getting then stated they didn't know if it was the one I was getting. I mean, really? This company could not make up their mind. They constantly wasted my time with setting up measurements and sending different people for them who said different things every time. Not to mention the sales guy, Shawn, called my wife a liar in the process. The final straw was when they didn't show for an appointment, didn't answer four phone calls and text messages, and then called hours later to say their was an emergency that the twentieth measurement guy had and he couldn't be there. I told him he could come by later and he stated his truck was broke down. The salesman then ignored my request to return my product. Bottom line, they are cheap if you can deal with the non-stop incompetency of the "company". Look elsewhere.

Met with Sid for initial consultation. He gave me excellent advise on which slab yards to go visit to select my granite. He always arrived on time as scheduled, and was available to answer any of my questions along the way. They allowed us to choose a remnant from their warehouse for the guest bathroom in order to keep the cost down. The workers arrived on time, were very conscious of our possessions, and did an excellent job. I changed my mind on the width of the breakfast bar on the day of installation - they returned the slabs to their warehouse - cut down to the new width and brought back for installation the next day without batting an eye. Everyone associated with this company was professional and polite - from Sid, to the installers, the plumber, and their excellent tile man! The work is gorgeous, the price was excellent, and I am extremely pleased! Will definitely be using them again in the future for any granite or tile work.

All around great and reasonably priced. Our salesman Robert is very likable and informative. The installers were punctual, professional and very nice as well. Their price was very reasonable. I have only one wee complaint they are not always easy to contact by phone and could return calls and texts in a more timely manner (sometimes). I plan on putting granite in 2 bathrooms and I will use Synergy. | |

We called a friend of ours, who is one of the best builders in Austin, to get a recommendation for counter top installation. He was out of town, but his office gave us the name of a contractor to ask, who recommended Synergy. Rob was friendly, prompt and attentive when he came out to measure. The trouble started with installation. The first time counters were delivered, there were three different types of corners: rounded, squared and softened but, even more importantly, they were the wrong depth. Rob was always adamant that they would do what it took to get them right. On second installation, the counter tops had circular marks from sander and obvious pitting with a few at least a cm in size, among other obvious imperfections. I do not know how these things could have escaped attention and went unfilled. You would think that they would have bright lights for quality control. It took four to five times to get the countertops right enough with consistent measurements, edges, corners and good enough finishes. It was a near crazy making experience. I documented all with photographs lest someone think I'm too picky. The good news was that they were willing to do whatever it took to get it right. It was just difficult to understand why that was so challenging. Had they been installing granite or something other than marble, maybe our experience would have been different.

very good

Service from Synergy Granite was excellent in all aspects from the time we contacted them to the time someone came in to correct a problem with a mirror which was loosened during installation of the granite in one bathroom. Sid Montez gave us a very accurate estimate and helped us through the whole process. Price was very good, especially when compared against one of the big box stores. Installation crew was very good -- excellent workmanship and good job of cleaning up after the installation. In summary, I would not hesitate to use Synergy Granite again and would recommend them to anyone looking for granite work to be done in their home.

I shopped 4 different companies before settling with Synergy. They spent the most time, gave the best explanation and didn't make the process feel rushed. We switched colors and the rooms we wanted completed several times. They were very patient and pleasant through the whole process. We even met them at the granite yard to personally choose our countertops. Installations was a breeze, it only took one day and it was done perfectly. They would be my first call in the future, and coming from someone who has a lot of questions, and is very thorough, I couldn't have picked a better company.

Overall it went great. I would recommend them to anyone.

Quick and convenient.