3C'S REDEFINED

I contacted Tara Parmer to inquire about her services to

deep clean a vacant residence. I was told that her cleaning services involved

"top to bottom" cleaning from the ceiling fans to the baseboards,

doors, inside and outside all kitchen and bath cabinets and floors. I asked

about carpet cleaning and agreed to let the shampoo the carpet for an

additional fee. They were to perform the service on July 25 at 1:00 and was

told it would take approximately 4 hours. Since I live in Fort Worth and the

house is in Tyler, I arranged for someone to allow them access to the house. It

was not until Friday July 26 that I had an opportunity to inspect the completed

job and I found the following: 1.) The dirty water from the carpet cleaner had

been dumped into the kitchen sink, stopped up the drain and left as-is. My

attempts to unstop the drain were unsuccessful. I have photos to verify. 2.)

The entire kitchen floor had debris as though it had not been swept. I have

photos to verify 3.) The interior of the kitchen cabinets had not been cleaned.

Food, dirt, dead bugs and roach powder still remained. I have photos to verify

4.) The shower walls had a soapy residue from not properly wiping after

cleaning. I have photos to verify 5.) All of the mini-blinds in the house had

been pulled up and left up. Three of them had been pulled off the window and

were left as-is. I have photos to verify. After texting Tara about the problem

and providing photos, a man claiming to be the manager of the business called

me and offered to meet me at the house the next day at 11:00. He said he would

see if he could fixe the sink. A few hours later Tara called me and disputed my

claims saying that "her girl" had been with her for years and never

had a single complaint. She acknowledge the dirty water in the sink but only

offered to pay for "Liquid Drano", saying that no one in their

business was qualified to unclog a drain. She then asked me how much credit was

I looking to get back and I told her that I'd have to hire a plumber to unstop the

drain and another cleaning company to clean what her person didn't clean. I was

asking for a full refund. She then began arguing that her person was there four

hours and continued disputing my claims. I told here that I would be disputing

the charge on my Visa and filing complaints and hung up.