ServiceMaster Restoration by Century

Sorry for the long review, but I strongly regret my decision to hire this company. I hired them on the recommendation of my cousin, Who worked with a different crew. I had water damage in the wall behind my kitchen sink cabinet from a leaky pipe. I had the repair and drying done by another company (Roto Rooter, highly recommend them for that!) Century sent out a gentleman to bid the cabinet replacement job, and he told me there were two options: simply repair the 2 damaged walls of the cabinet, which would be the more budget friendly option, or replace the entire cabinet, which would be more expensive because of labor to remove counter top, sink, etc. I made sure he knew I wanted to correct the damage properly, which he said was the latter option, so I agreed to do it for a cost of a little over $3880, half of which they asked for in advance. As we were waiting for the project to start, the project manager told me his cabinet guy thought he could do the work without removing the counter top. I was all for that, but got suspicious when they said it wouldn’t change the price of the job, because this approach would require “additional work, labor and care”. I agreed to go forward with that change, and the day the job started, they were in my house for less than 6 hours. So much for additional work, labor and care. I got home to find the bottom and back sides of the cabinet replaced with materials that didn’t match the other sides of the cabinet and were not even cut to fit, so they used huge beads of white caulking to try to seal the edges. See Pics # 1 and 2. Note also the huge gap at top of cabinet. The project manager called to say they were finished with the bulk of the work. I told him of my concerns for the poor quality, so he went out to take a look. His solution was simply to put trim around the edges, which didn’t even cover the awful caulking and still left a giant gap at the top. See pics #3 and 4. He then signed a certificate of completion and left it for me to sign, and was ready to stand behind this work as a brand new, fully replaced cabinet, and accept nearly $4000 for this work. This appears very much to me that they chose to do the “budget friendly” repair option-- which I specifically opted NOT to do – but tried to pass it off as a fully replaced cabinet. I hate to even have to think this way, but did I mention that I am a single woman dealing with this company on my own? It seems they were willing to assume I wouldn’t know the difference. I requested that they breakdown their time and expenses on the job so I could see how they made up the difference in costs on this job compared to the original bid. I asked 7 times, they never did it. They in fact told me they couldn’t break the info down like that, even though that’s exactly what they did for the bid in the first place. They agreed to “fix” the work, but before they could do that they had to admit that they had lost the keys I had given them to my home. It had been over 2 weeks since they last saw them. It took several angry requests from me and another week before they finally got a locksmith out to change out my locks. I asked them to tell me specifically, in writing, how they would fix the problem. Never got that either. They told me every other day that they’d be there tomorrow to finish the job. It was 2 months of that same story and no one showing up. Finally got someone back in to re-do the work, and they still left the walls too short to connect at the top and on one of the sides. See pics #5 and 6. The project manager looked at it and told me there was no acceptable solution to the problems. I had to show him how one of my bathroom cabinets was done with supports around the top edges which would support the counter top and seal the edges. I had to show him how to fix the problem. The carpenter showed up unannounced on a Saturday, and thankfully I was home and got the bulk of the work done. There is still a gap in the front. They offer a 1 year warranty on their work, but to get it I had to sign a certificate that says the work was done to my full satisfaction. I can’t say even close to that, so I didn’t sign it. They can have their warranty. It’s been a terrible experience and I hope you don’t hire this company.

I called the company several times during the week to find out what was going on because nothing was being done except for the old humidifiers blowing. On May 28th, they asked me to plug in the fans. This told me that they had not even done any moisture readings. On Saturday, I sent an email telling them to pick up their equipment immediately because they had not dried out my house, cut any baseboard or drywall. When the same guy arrived, I asked him to look around and asked him what had been done. He agreed with me that nothing had been done and told me that he was just suppose drop off equipment and other guys were suppose to follow and complete the job. He said that it was not his job to do anything other than to drop off equipment. I think that this delay in not drying my home immediately caused several problems including ruining my hardwood floors, which had to be removed by another company. My drywalls were measuring 100% on the Saturday the equipment was removed. I don't think that I have anymore words to describe such an unprofessional company that wanted to charge me for services that they did not perform.

Totally unprofessional labor did their work. They either broke or destroyed many things they touched. They were contracted to clean our clothes, rugs, TV, household objects, antique clocks, etc. They brought in an army of Mexican women all wearing "ServiceMaster" polo shirts to do the house cleaning and proceeded to break several items in the house (and not report them), one person tried to break into my tax software to steal my SSN presumably. I had to get Lifelock to safeguard my SSN after that. They sent out my antique Persian and Turkish rugs to Gunns Restoration. That was a disaster as they used detergent t soap the clean them, leaving them spotted. Our manager skipped out in the middle of the cleaning, leaving someone else in charge who never showed up on time. It took 6 months for them to finally complete resolution of all the issues. They destroyed two antique carpets and refused to pay for them; I had to send them to another company to fix the spots that the detergent had bleached in the carpets. Also, they were ripped and re-sewn by Baghdad carpets (they denied, of course). They will never be the same. The guy who came to clean the smoke off our projection TV charged for 8 hours ($2700 in labor) and never cleaned the projection lights. They were still cloudy from the smoke when I tried to watch TV afterwards. I had to contract someone else to do that later. All in all, a terrible experience I wish I had just done the work myself and billed State Farm. We had to pay $5000 deductible and they settled for about $3000 in ADDITIONAL damages from broken household items, missing items and other losses their staff created when they were "cleaning". Even that was a fraction of the damage they did; I never got compensated for the destruction done to my antique rugs. Also, they took every bit of clothes we had and did not return them for 8 weeks (minus all of the nice wooden hangars) We lost about 35 nice wooden hangars. They said they were lost. One good thing: their sub-contractor clock guy Steve cleaned my clocks very well.