Paul The Plumber LLC

We rarely write reviews but feel compelled to do so this time so that others could avoid what we experienced with Paul The Plumber. Our regular plumber was sick so when our tenants called about a sewer backup in the house we started searching for a new plumber. We decided on Paul The Plumber based on the reviews on Google as well as its proximity to the house. We called on a Friday morning and were able to get an appointment for Monday (as a side note, the backup was caused by some work on the main line in the neighborhood so by the time Paul showed up there had been no more backup; however, we were okay for Paul to snake the pipe to make sure). Since the tenants reported that water came out of the base of the toilet, we had asked Paul to also reseal the toilet after he snaked the pipe. Paul snaked 75 feet down the pipe (with nothing coming up), based on the invoice, as well as pulling and resetting the toilet (this included replacing the wax ring and fastening the bolts per the invoice). He also replaced the fill valve of the toilet because the toilet was filled slowly. The total invoice was $629, broken down as such: service call, $69; resetting toilet; $285; fill valve replacement, $135; drain backup, $165; multiple job discount, $25. We were totally shocked. We called to ask him to take off the service call charge, which he refused; we asked about the unauthorized work of replacing fill valve, he agreed to take it off but noting in the revised invoice that we should be available "for any authorization needed", though he had never called for authorization. The final invoice is $496 - for replacing a wax ring and resetting the toilet, and to make sure the pipe wasn't clogged. We were wondering how the business got 5 star ratings. A couple of days after the job, we received an email from the email asking us to rate the business. There was a button in the email. If you clicked the button, thinking it would take you to a review page, you were wrong. Clicking the button yields a 5-star rating. Maybe that was how it got the ratings.

Very responsive, got an appointment right away. Paul was able to diagnose the problem over the phone (drain was clogged in the wall, the overflow of the sink was also due to drainage from A/C. He came out promptly, answered all my many questions because I like to know everything, and finished the job quickly and completely. Very satisfied

They were wonderful. They have sweet employees and they were efficient. They were easy to pay after the job was done, because the accepted a credit card online. They also followed up a week later to make sure everything was working well. I am a Realtor and I recommend them to everyone.

He did a really good job. Very reasonable prices.

He did a very good job!

Paul was prompt, easy to talk with & went through options of brands of appliances, positive & negative. He even advised and helped me deal with possible water damage. Also, was very reasonable $. I will definitely hire again and recommend to others.

Paul was prompt, pleasant and got the job done in a hurry. This was on a weekend and he completed the job quickly and cleaned up any mess. His rates are excellent and I would definitely recommend and hire again! Gold Star Service!!!