Milstead Glass

I emailed and called. Had to do so twice..... Then the price I received was twice what one company replied with and 3 times what another company replied with...... I felt like since it took so long to get a reply and having to ask twice, as well as the amount provided - they actually felt like the job was just too small and didn't want to fool with it. No one EVER followed up with me at all.......

They had lost my initial order. Also, they had to regenerate the ticket. After that, it was smooth sailing. They were very professional, good people. Very apologetic for losing the work ticket. The work turned out great. They could probably have better control of their paperwork.

Unusual size and glass, so they had to order it special. Installed one week after measurement and estimation, so it was inconvenient to live with a patched window for so long. Installation was as scheduled and professional. Cleaned up nicely. Despite a lot of small pieces of broken glass, they left very little behind. Cost was higher than expected (did not get multiple estimates) and timing was longer than expected.

It went great the installer showed up well within 2 hour window and everything looks nice...to be honest I should suck it up and probably give an "A" on price except I happen to know exactly how much those two pieces of glass actually cost ;)

First, my husband and I went to their store on a Saturday to look at glass options only to find out they were closed. I used Google to obtain hours of operation on my Smart phone and it states that Saturday is a functioning day...hmm, not sure how everything syncs up but oh well. I went back during the week and was greeted immediately by the person at the front desk. I explained what I was looking for, and he got one of the sales reps to help me. There were plenty of glass designs to choose from. I picked one glass style and provided my (rough) measurements as well as showed pictures of the window to be worked on. The sales rep sat down and calculated a quote that included the glass product & labor...no tax. If I select this company to do the work, they will come out and take exact measurements. The sales rep told me to expect a week for the glass to be manufactured and then they'd call to set up to do the install. My overall experience was good other than the fact that our trip on a Saturday was a waste of time BUT that's because Google's data was/is wrong!

Excellent! The product was excellent, the installation was excellent. The customer service was excellent as well I could call them with any questons. It was a great experience.

The gentlemen was professional, courteous, efficient & knew what he was doing. He removed the broken glass pane, measured again the window size, cut the glass, stuck in the window and resealed it. He picked up all the trash & broken glass from the ground and took it away. Great service.

They have done everything. When something didn't work right, they came back and fixed it. Then they came back recently because the door peddled and fixed the trim underneath the seal again for free. They were very prompt. They just came back a week and a half ago to fix the seal after it was dried out. They came and fixed it with no problem.

Excellent first impression, excellent office folks and expert window installer. Just a very pleasant bunch of folks to work with.

We are half into a window repair waiting for the glass panel to arrive-when it is all complete will give you an update.

Showed up on time and completed work to our satisfaction.

Milstead Glass was extremely responsive and did the work the next day from my call! They were polite, professional, and really tried to get me the best deal they could. Milstead did not know I needed the work done right away they just got me in their schedule and it was perfect. I highly recommend them to anyone who needs glass replacement.

The shock of losing portions of the base of the table, knowing the company which built the table was no longer in business was intense. The fact that Milstead was able to replace the broken parts with exact replacements make a difficult situation easy to deal with. I could not be more pleased with the results.

Good job. On time. Fair price...

Contacted Milstead Glass to repair a crack in the windshield. Arrived at scheduled time and proceeded to start on windshield repair. Advised due to the hot weather that the windshield might crack when trying to cool it down. Windshield did crack and I ordered a replacement windshield from Milstead. They arrived on time when the windshield came in and replaced the windshield. I will use them again.

I would use them again but just be careful about the scheduling....

They come out promptly gave an estimate, it was by far the best price. I shopped several other companies they came in a timely manner and completed the work great job cleaned up glass looks fantastic we have received many compliments. I would use them again and recommend them highly.

They came right out to measure, then ordered the windows and the process took about 10 days. The arched window had to be re-done because the mutins were not correct. The process had to be repeated, but it wasn't a big deal. It took us a couple days to notice it was wrong. I don't think anyone else would have. Very nice people to work with.. I gave them a B for price because I really am not sure. I tried to compare their pricing with other Angie's List suppliers and they seemed average. We also picked them because of location because we like to give business to the Tomball/Magnolia area companies.

I liked everything. There were no issues at all with their service. They were prompt with their appointment. They were professional and called to tell me what to expect.

I called Milstead who sent a technician out to measure the opening. He then went back to his shop and ordered the custom window. Within a week the window was installed. Pretty fast turn-around for a custom window. I had called the company who originally manufactured and installed all our windows when we built our house. They were really not interested in helping me at all, and basically told me to find someone else to help me. So, I looked on Angie's List and found Milstead, and I'm so glad I did. Yes, I will call them again. They also cleaned up afterwards and hauled the broken glass away, and recommended a good tint company to come tint the window to match all our other windows.

We contacted Milstead about the broken picture window. A person was sent out that day to inspect the damage and provide an estimate. He was very knowledgeable about the specific windows we had in our home (they are not "standard" windows). It was a double paned, tempered glass window and the inside pane was the one broken, though it had not fallen in to the room. He sent a crew out that day to remove the broken glass and make temporary repairs. When the new window arrived, the same crew came to install it. They were very thorough and quick. Before leaving, my wife mentioned a different window in the front of the house that sometimes leaked from wind driven rain. The crew leader sealed that window for us before they left at no extra charge. Please note that my "fair" rating on price is the result of not bothering with other estimates. I wanted the job done right. I have no basis for cost comparison I hope we never have to replace another window, but if we do, I'm calling Milstead Glass.

We don't know how it happened as all children and animals did not have access to that bathroom when the window broke, well no-one is 'fessing up. But somehow the inside pane of a doublepaned window above the tub in our master bathroom broke. I called Milstead Glass next morning with the size and description. They have me a quote over the phone and sent someone out to measure exactly. Of course, it was a custom size as well as frosted. So it had to be specially ordered. Would be here within a week. After 10 days I called them and someone called me back the following day. The new pane had been sitting in their warehouse for days but was missing a label so they had no way of connecting it to my order. So we finally got the replacement glass fitted a few days later. Guys turned up within the specified time frame. Pulled out the remaining glass, replaced it and cleaned up after themselves. I do wish they had cleaned it before installing as I can't get to the inside of it and I can see a couple of smudges through the frosting. Sigh.

Milstead was prompt and efficient in pricing the cost to replace and came when they said they would to do the job.We would use again.

They showed up when they said they would, did what was asked, and cleaned up the broken glass inside and outside the house, and it cost what they said it would cost. We intend to use them again on a windshield replacement.

I have used Milstead Glass for the past 13 years. Their service is exemplary in every way. They are always on time, always friendly and always a good price. They are family owned and operated. They take pride in their work. I wouldn't call anyone else, and I'm not a relative!