Exclusive Carpet & Stone Care

I have 15 year old berber carpet and two messy elementary school kids. I was hoping a good deep cleaning would revive our carpets enough to get a little more wear before having to replace them. Exclusive exceeded my expectations. First, their communication was good. They gave me an arrival window. Two days ahead of my scheduled cleaning, I received a voicemail asking to move the window forward by 1 hour. I called back in the evening, expecting to leave a voicemail response, and got a live person who said someone answers their phones 24x7. The technician arrived promptly, just 30 minutes later than our original window. In my experience, many companies would have just called that "close enough" and not bothered with a proactive call. In the past, I have often paid carpet cleaners much more than the quoted rate after being up-sold by the technician on spot removal service, protective coatings, and such. That did not happen with Exclusive. In fact, I showed the technician some pet stains and asked if there would be any extra cost for spot removal. He said he thought it would come up fine - and it did. He even moved some furniture around a bit to get full coverage of the carpet. There was a little bit of water dripped on my wood entryway floor; in future I would put down some towels. As things go, not much of a complaint! I will hire them again, and will recommend them to others.

These guys did an excellent job! They were punctual, patient and explained everything they were doing. Thanks!

Everything went great. They paid close attention to detail. They also did a great job of stretching the carpet.