Townsend Pump Service

Great as always. Have used him for over 20 years on several wells. Honest n reliable

Very good service. They have come several times - letting us know other issues that will occur and need addressed given the age of our equipment, and have instructed us in what to look for. Thye have not tried to tell us we have to replace working equipment any earlier than needed. Because their response time is excellent, we have been able to use equipment the full lifetime.

Townsend found the problem to be a pressure switch and pressure gauge. Townsend was able to replace both and pressure in the house was restored. I was afraid it was the pressure tank and was relieved it was only the switch and gauge.

Amos did leave covers off on some locations and some parts around (but didn't take the valve - brass without asking if I recycled and wanted to keep it). Left breaker box open, double check valve doors open, water tank door open and extra parts around after replacing switch). In his defense I was constantly asking questions and following him around...... :-) Maybe if had been doing work for someone who was not so on top of him he would have been more aware to do this?!?!? Amos was very professional and very confident in his actions and knowledge as well as his manner. And, he was very courteous and prompt. I've watched many workers in action and never felt any more confident in his actions. He had his tools and things together and moved efficiently and did quality work - double checking and testing everything before closing up the well. (not so much on things I could get too.....) Billing procedure was very loose - but then I know nothing about pricing and when your water isn't working you just want it working so you kind of take it as it comes. There was a flat $250 fee for a pump pull/test (price discussed in advance) - same regardless of if only cycle stop or pump replacement (seems odd since only 8-10 feet to get to cycle stop or 180 feet to get to pump?). However, it was $350 if replacing parts (pump or cycle stop) and he only charged $250. Fee was flat $295 for cycle stop - but it appears I can buy one for under $150? (not an easy thing to find online). He didn't charge for pressure switch he replaced (even after calling to ask about that). For roughly 2 - 3 hours work and $125 -$175 in parts the $630 bill seemed high - but again, I happily paid knowing I had water again and had the pleasure of observing a true hard, efficient and courteous worker in action! You Rock Amos! After observing his work and how much money he made - I suggested I would buy a truck, equipment and go into business with him and Mr. Townsend. For me as an entrepreneur who wants to do good work and get paid well, perhaps, more than anything, that speaks to my confidence in them overall. Considering the cost and their profit - a call from Mr. Townsend to confirm satisfaction may have been nice? Then again it has been only about 24 hours and he still hasn't cashed check.... I may be expecting a bit much! I have no doubt though Mr. Townsend has complete confidence in Amos' work as he should.

Quick response. Done in less than 4 hours. Well pump finally gave out after 19 years.