Reviews
4.311 Reviews
Showing 1-11 of 11 reviews
paul E.
01/2016
cable tv service
+ -1 moreThey gave good customer service. We are pleased so far.
Description of Work: Technical issue with cable.
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Yes, I recommend this pro
Diane M G.
06/2015
cable tv service
+ -1 moreunknown
Description of Work: Cable
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Virginia H.
06/2015
cable tv service
+ -1 moreIt went well, although this was the second time to try to fix it. The first time, a representative came out and replaced my modem but my speed did not improve. This time, I used the chat window and the agent reset the modem remotely and it was greatly improved.
Description of Work: Fixed my upload speed
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Yes, I recommend this pro
Judith M A.
06/2015
internet service, cable tv service
+ 0 moreI was forced to call in a personal favor, having contacts in the local Suddenlink administration. My friend was able to schedule someone to come out after he got off work. The gentleman fixed the problem... which turned out NOT to be in my home at all. The initial area problem wasn't properly fixed and somehow the Suddenlink computers didn't detect my outage. Furious with Suddenlink, but grateful to friends and hard-working tech crews.
Description of Work: After a big storm, cable went out. I called in to report the problem and received a message that cable was out in our area and would be returning shortly. After four hours, I called again (waiting over 20 mins to actually speak with a rep) and was told that service had been restored to our area and the issue must be in my home. Unfortunately, they couldn't schedule a home visit for over 2 days away. This was unacceptable as I work from my home office using Suddenlink internet. Customer service scheduled a visit for Wednesday evening.
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Cindy O.
11/2014
cable tv service
+ -1 moresmoothly, professional, knowledgable
Description of Work: install home security
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Yes, I recommend this pro
$40
mel B.
08/2014
cable tv service, computer repair
+ 0 moreI called technical support, they did something by remote on their end, and the problem was solved. Took about two minutes. This was a quick fix, but in times past, I have found that SL has taken whatever time was required to resolve the problem, including helping me with hardware and software that was not from SL. They have never told me they couldn't help me with an issue because it wasn't their equipment.
Description of Work: Sudden Link representatives took care of a computer problem through their over-the-phone service/ technical support.
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Yes, I recommend this pro
Denise S.
06/2014
cable tv service
+ -1 moreTiVo in bedroom wasn't working and guest bedroom cable wasn't working. Sceduled for repair within a few days of calling. Came exactly when they said they would. Very professional and helpful.
Description of Work: Fixed problems
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Yes, I recommend this pro
Melinda A M.
06/2014
cable tv service
+ -1 moreThe technician was very patient which is great because I'm not so good with electronics. She re-started it on her end.and then walked me through how to re-start it from my end. Success!!
Description of Work: Walked me through restarting my cable and internet service
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Yes, I recommend this pro
tim S.
01/2014
internet service
+ -1 morewent, well, fast. I have Moved Since then, would Love to have them again, But their service does not extend past the City Limits Of Lubbock. If they would simple combine WiFi with the company and Cover the outer areas of the Lubbock County area, that would be great. There is nothing else i can access besides Hughes Net . Which is Capped in use and Fails anytime Michigan has a rain cloud. I am On Clear Wifi Now, but it has terrible ever since SPRINT Bought it. And Land Line Internet is not an option, all it ever did was Buzz loudly.
Description of Work: Came out to reRun Line to the House due to it Locking down,
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Yes, I recommend this pro
$50
marjory P.
08/2012
internet service, cable tv service
+ 0 moreI will use them again in the future.
Description of Work: Suddenlink Cable is my internet and cable TV service provider.
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Yes, I recommend this pro
$100
Andy P.
06/2012
cable tv service
+ -1 moreThey are a national cable company. They only problem I had was that I got their cable box which gave me a few extra channels that was working fine for quite a while and then for some reason either the television or box got messed up and I could not see anything. Everything I called and asked them something about it they would send someone out within a few hours. They would come on time.
Description of Work: I use Suddenlink Cable for cable service. I last used them to replace my cable box with regular cable service.
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Yes, I recommend this pro
Contact information
unknown, Lubbock, TX 79416
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
TV Service - Cable,
Internet Service,
Computer Repair
FAQ
Suddenlink Cable is currently rated 4.3 overall out of 5.
No, Suddenlink Cable does not offer free project estimates.
No, Suddenlink Cable does not offer eco-friendly accreditations.
No, Suddenlink Cable does not offer a senior discount.
No, Suddenlink Cable does not offer emergency services.
No, Suddenlink Cable does not offer warranties.
Contact information
unknown, Lubbock, TX 79416