Paradise Yards, LLC DBA Paradise Lawns

So far, the yard care is iffy at best. Have had 3 different crews who seem to have no guidance prior to doing the maintenance. The crew is supposed to reel cut, edge and weed the beds. Well, the beds aren't weeded, they have scalped the grass in several places with the line trimmer, but on the bright side, they do reel cut, but need to sharpen the reel blades as the cuts are uneven. Now for the landscape part of this review. We contracted Paradise in March 2013, but were put off for the Parade of Homes because of the loss of several crews, therefore delaying the project until May 2013, which was probably a blessing as we had 2 more freezes. When the crew finally showed up, they had no plot map indicating where the new plants were going to be placed and the architect didn't seem to be available. I had to direct the crew, even showing them how to place the plants. Mostly, they just jammed the plants in without regard for placement or the plant. Not all the plants on the original order were available (we weren't charged for these) and the landscape architect has yet to contact us about the plants that are not doing well. The main reason for the "F's" is there was hardly any communication between Paradise and us, and Paradise and its crews. When we called, we were told that either "..the architect was not available", "..you are penciled in", "..you are on the schedule", "..the plants aren't in yet", "I have no idea"or "Let me call you back:. Paradise very rarely got back with us and as far as on the schedule, we weren't. Some of the plants that were selected and approved by the architect were not even suitable for the Lubbock area. A couple of the plants were substandard and not doing well and when we were billed for the landscaping, they forgot 5 plant, (which we let them know about). All services have been paid for. All in all, we are very disappointed with Paradise's performance as a professional Landscaper. They definitely need to communicate better within the organization as well as with their customers.

Totally disappointing.

Generally not pleased with the quality of the work

Very poor customer service and follow-up. I never received an estimate and it has been several weeks since I supplied the footage and type of fence I need.

Took a week to get the estimate. Took a month to put in the sprinklers. Three days later put in the sod but hadn't checked to make sure the sprinklers worked. They didn't. New lawn went 24 hours before watered. Took several nasty phone calls to get someone to come out. Took another THREE weeks and four visits to finally get sprinklers working.

Our experience with them started off well, but they are currently two months behind on their work. They’ve told us this is due to the weather. We hope that we aren’t disappointed with them in the long term, but we’ll have to wait and see.

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I am highly dissatisfied with them. I have a monthly contract for 7 months and they haven't lived up to the contract at all. They have done half of the work that the contract said they would be doing. The most they have done is spend 15 minutes mowing, blowing and weeding; I clean up the rest afterwards. The price has not been good for what I have gotten. They only contact me by email. I am in the process of extracting myself from them.

Extremely satisified with the service. They were prompt and completed the job within a reasonable amount of time. They cleaned up after themselves and left our yard as tidy as when they started. We would definitely recommend and use them again.

I heard about through another individual who had used them. I decided to go with them and they have been good. They still come to my home to adjust the sprinklers and monitor my watering schedule.