Lowery Plumbing Heating & Air Conditioning has been serving Lubbock, TX with seamless service since 1980. We are also the only licensed Nu Flow Technologies Service Provider within a 250 miles radius of Lubbock. So whether you’re in Lubbock or Amarillo, Midland-Odessa, San Angelo or Abilene, Lowery provides trenchless pipe repair service which can guarantee your family's peace of mind. So let our professional staff take care of all your plumbing, heating, and air conditioning needs. Our customer satisfaction is our number one priority; so let us hear your questions and comments.
Additional DBA - Down Under Trenchless. Additional contact name - Barbara henry.
We needed another head installed for our mini split system after adding an additional room to our house. Ira was quick to get us a quote and get the parts ordered. Jesse and Sean came out as soon as the parts came on to get the install done. Because of the location of the new addition, the install wasn’t the easiest, but they stayed and got it done. Lowery has always given us 5 star service and we’re grateful to have them in Lubbock.
Description of Work: Added a new head to the mini split system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mack Y.
09/2020
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
They were great and they did a great job.
Description of Work: They redid our underground pipes and put in a new heating and AC unit.
Rating Category
Rating out of 5
Yes, I recommend this pro
Ed L.
03/2020
5.0
heating & air conditioning/hvac
+ -1 more
Really good. We had a poor experience before and they replaced it and did a fantastic job. I would highly recommend them to my friends.
Description of Work: Installed a new H/VAC system.
Rating Category
Rating out of 5
Yes, I recommend this pro
Ann W.
02/2018
5.0
heating & air conditioning/hvac
+ -1 more
Great job - complete system installed in less than a day. Would recommend them highly.
Description of Work: A new central heating and air system was installed very quickly at a good price that included maintenance and warranty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gayla S.
11/2016
5.0
heating & air conditioning/hvac
+ -1 more
I tell everybody to use Lowery, they are the nicest people, they came in a lower bid price and now that I already paid the air conditioner off the help me out with financing at 9% so I could get my maintenance plan I'm older and so I pay him for five years of maintenance so it doesn't cost me all that up front money for maintenance. Everybody for the plumbing and heating and air form them is highly professional.
Description of Work: I use Lowery Plumbing Heating & Air Conditioning for heating and a/c services. They came and checked everything out and changed the filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol A.
09/2016
3.0
heating & air conditioning/hvac, plumbing
+ 0 more
Lowery made a package $$$ for entire job. Somehow we failed to get back half of home (water heater, vent and pipes) updated which we thought was included in cost of package. We were told it was our mistake, an expensive mistake. Make sure to get detailed list. Lowery does great plumbing not great at articulating on deals.
Description of Work: Update pipes and replace 2 water heaters, sink disposal and install new commode. We also wanted some plumbing items and vents up to code.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,630.4
Linda R.
10/2015
2.0
heating & air conditioning/hvac, plumbing
+ 0 more
Lowery told us the pipe was broken and a large section of pipe would need to be replaced for a quoted price of $15,000. We decided to get a second opinion, and when the other plumber sent a pipe through, he said the pipe was not broken and did not need to be replaced. He also said that if the section of pipe involved had needed replacement, he could probably have done it for less than $5,000.
Description of Work: We had a clogged drain. Lowery cleared the drain and sent a camera down to check out the pipe.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$60
Robin H.
08/2014
1.0
heating & air conditioning/hvac
+ -1 more
Well if this is what a 38 year old BBB approved company does, I do not need it.
Description of Work: Charge for an estimate, told me they hoped I had great credit. They created a ticket for a supervisor to come. Noone did and they did it again. I think I should get my estimate back.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$69
Response from Lowery Plumbing Heating & Air Conditioning
The charge was not for an estimate, but a service call. We charge $34.95 for a diagnostic fee and then advise if a repair or replacement is needed. After checking the system we found she needed to replace the system she had and agreed to give an estimate at that time. We attempted to call and found the phone had been disconnected. We were advised that she had a stroke and it was difficult to come to the door so we thought phoning would be the best way to give an estimate. As her phone was disconnected we could go no further. We can only locate one charge of $34.95 for the original service call, but as she feels that she should have that returned we will be glad to send it to her. I am at a loss as to why it took 8 months to file this complaint if she truly felt we had charged her unfairly. We are truly sorry that her experience with us was not what we strive for.
Webb C.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
We were pleased with the person who came out, but the price was more than we wanted to pay. I had no problem with the experience I had with them. The price was the only reason we didn't use them.
Description of Work: They came out and gave us an estimate for installing new heater and air conditioning units. We had two different scenarios that we were thinking of going with. One was $2,900 but we were going to give them a trade in that was worth about $600, so it was a total of $3,600.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,600
jack W.
06/2014
3.0
heating & air conditioning/hvac
+ -1 more
,said they needed to run tv down to see where obstruction was , next day ,they came out to chk lines ,tv wouldnt go in washer drain,chked main line, told me the greenfield was bad, needed to replace with new plastic line ,was cost prohibitive, end of storythey left is a huff and a cloud of dust.------- (this is the 3rd time i have entered this form ,what is the problem???)
Description of Work: unstop washer drain
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$90
bill T.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
fast and responsive and very professional.
Description of Work: checked out heating and a/c
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
James S.
04/2014
5.0
heating & air conditioning/hvac
+ -1 more
The next morning as promised, three very professional Lowery technicians came and replaced two full Trane X20i systems (20 SEER) before 3pm. The detail, professionalism, quality, value, and response are unmatched in Lubbock. We will never use anyone else for our HVAC and plumbing needs. They deserve an A+++
Description of Work: Called Lowery on Thursday morning and they came out to review our home for replacing two full HVAC systems within 2 hours. Thirty minutes later Phillip came by and figured the price. We had estimates from three other sources and the others were less quality (SEER) and higher price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
heidi L.
02/2014
1.0
heating & air conditioning/hvac
+ -1 more
They gave me an estimate of $17,000 and my friend said that was ridiculous. The next day they offered me an estimate of $9,500 for just the furnace and they wouldn't give it to me the previous day. I had someone else replace a switch that fixed the issue for $200. They also said I had a carbon monoxide issue which was not true.
Description of Work: Estimate to replace heating and a/c units.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Response from Lowery Plumbing Heating & Air Conditioning
We are very sorry for the confusion. We, as you recall, left at least 6 variations of estimates. You chose the highest option and provided your initials by that estimate.. You signed a proposal and gave a down payment. As you recall, you cancelled the next day and opted for the lower option. You called and cancelled that as well. Despite the cost on our end for restocking and service call and labor for the jobs we never charged you for any of it. We make recommendations and diagnose systems. Our technicians can make errors just like anyone. However in your case we have no business records of having noted anything about a CO test being made. Perhaps there is a discrepancy in what you remember? Additionally, we note that simply changing a part may get you by for a while, however in many instances it is not the most effective means of repair. We regret that you were not happy with us. We always put the cares and safety of our customers first. Many companies do not. These companies risk their customers' health, cost them time, leave them uncomfortable and do not offer great service. We are sorry that this was not your experience with us, we will endeavor to be even more clear in the future.
Frank W.
11/2013
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Replaced OEM motor on air conditioner.
Description of Work: I used Lowery Plumbing Heating & Air Conditioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
George Ann H.
08/2013
5.0
plumbing, drain cleaning
+ 0 more
I called lowery 08052013 and they said they could not come until tomorrow. Luck for me they had someone cancel. They called and said they could come today. The worker was there in about 30 min. He was friendly and professional . He checked the drain and said the drain was unclogged. He asked if i just wanted to pay for a service call of 39.50 or if i wanted him to clean out the drain. I told him to clean the drain and he did.
Description of Work: Cleaned the drain in the kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49.5
BETHANY T.
06/2013
5.0
plumbing, drain cleaning
+ 0 more
We have been waiting about a week for another plumbing company to come. The day they were supposed to come they called to cancel so I called Lowery. They came the same day, assessed the problem, cleaned out the drain, tested it, and talked to me about some other obvious needs he saw. No pressure to have these other services done, just fyi, since I'm new to Lubbock. Like how often water heaters and A/C's need to be serviced here. The tecnician was very polite (Tommy).
Description of Work: came to unclog an outside ground drain
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
G N C.
01/2013
5.0
heating & air conditioning/hvac
+ -1 more
DID EVERYTHING THAT NEEDED TO BE DONE, VERY WELL.
Description of Work: FAST AND EFFICIENT
Rating Category
Rating out of 5
Yes, I recommend this pro
$139
Hsiang-Ting C.
12/2012
5.0
plumbing
+ -1 more
Aside from the outstanding cost, this company did a very good job. They were honest and kept to the schedule they presented. They were not intrusive to me or anyone that lives here. The crew was polite.
Description of Work: They replaced our sewer lines (yes somehow we had two) using their trenchless technology.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Brian B.
10/2012
1.0
plumbing
+ -1 more
Lowery was not hired to do the work needed
Description of Work: One of their technicians ran a camera through a vent pipe and cleanout plug and told me my pipes had root intrusion and were crumbling. The next day another "plumber" came by and gave an estimate of $21k for repairs. I had a second company (Duncan Plumbing) come out and they said all of my pipes were good except for one spot. There estimate for repair was $3k. Duncan's plmber supervisor came out to provide a written esimate, but instead suggested they try a hydro clean which they did and I have had no problems since. The total charge for the hydro clean was less than $300.00. Beware of Lowery Plumbing they will try to sell you work you do not need. Allways get a second or even a third opinion
Rating Category
Rating out of 5
value
1.0
June D.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
Haven't really had any more problems.
Description of Work: He had to flip the electrical breaker back on. Something had flipped it off, he was not sure if it had been the AC or not. He said if it happened again within a week to call him and he would apply the $34.95 to the next call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34.95
Jill C.
08/2012
4.0
plumbing
+ -1 more
Lowery's did not to our plumbing job.
Description of Work: The bid was $25,000 to replace our main sewer line and small lines into the house. Roto Rooter bid the job for $6,000 and were willing to let us do our own concete work which cut the price to $2,800. Roto Rooter did the job and did a great job!
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Tamer Z.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
This fix was smooth from start to finish.
Description of Work: Our airconditioner was not working and the heat was taking its toll. This vendor came around in a timely fashion and was able to quickly fix the issue and get us back up and runnin.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Virginia H.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
It seemed a little pricey but they did a good job. You can count on them to come back and fix anything.
Description of Work: I have used Lowery Plumbing Heating & Air Conditioning.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,500
Linda S.
04/2012
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
Between me and my mom, we've used them for 30 years. They are very professional. I rate them highly in everything.
Description of Work: They had to redirect the plumbing out of the house and installed a refrigerated air unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,300
Bryan C.
03/2012
1.0
plumbing
+ -1 more
The technician climbed onto the roof and ran cable through roof vent to clean out line but only went partway. Essentially pushed the clog deeper in the house and not all the through the house and into the alley. So it was not too long before system backed up again, this time in master bath and laundry room. Wife called Lowery and asked them to come out and do the right thing. They absolutely refused. So we called in Spartan Plumbing who ran cable from roof vent and cleaned out all the way into the alley. I cannot recommend this plumber.
Description of Work: Kitchen sink was backing up in our rental house at 3212 80th St. Tenant called Lowery's and we paid $50 for services.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
1.0
$50
Response from Lowery Plumbing Heating & Air Conditioning
The drains were flowing upon departure. A common misunderstanding is that all clogs can move downline, they do not. No doubt if the tenant or the owner called us we informed them that we would come out, but for an additional charge as this was not the same issue. Clearly a separate and distinct one. When this occurs customers become frustrated and at times resort to broad statements of unsubstantiated facts.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Air Duct Cleaning,
Health Education/Workshops
FAQ
Lowery Plumbing Heating & Air Conditioning is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Lowery Plumbing Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa