Levi Brian Moving

"We were late for this move. It's extremely difficult to stay on schedule during the summer months when we are stretched to our limits. Customer was kept informed that we were behind schedule. We always do our best to stay on schedule. It's difficult to foresee some complications that may arise during moves scheduled earlier in the day. We strive to leave every customer satisfied with our services. We keep our costs lower by doing so. We get a lot of business through referrals and repeat customers. In this case the customer chose our basic limit of liability which is .60 per pound, repair, or replace, whichever is less. I realize .60 per pound can sometimes be a little unfair to the customer. This is the standard set by the TXDMV and not Levi Brian Movers. The TXDMV also stipulates that a claim for damages be submitted in writing within 90 days.The customer failed to file a claim in writing. The customer had signed the contract agreeing that the move was completed and there were no damages to report. However I agreed to meet with the customer at their home, I inspected the dryer. It was working and the damage was cosmetic. I realize that a customer may find some issue after signing the contract and I am always willing to work with a customer in those situations. I offered to pay $150.00 to compensate the customer for the damage.The customer would not accept my offer and wanted a new dryer. I explained that was outside the realm of fairness in my opinion.I feel that under the circumstances it was a very generous offer. Unfortunately it was not accepted by the customer. I am still willing to compensate this customer- even with a signed contract that there were no damages to report. I just don’t consider it fair to buy a brand new dryer."