Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Aire Serv of South Plains

4.7(
13
)

Heating and Air Conditioning, Air Duct Cleaning, Energy Efficiency Auditing,

... +1 more

About us

Aire Serv Heating and Air Conditioning is a locally owned and operated franchise. We specialize in post-construction residential and light commercial heating and air conditioner maintenance, repair, and replacement. We also offer 2nd opinions to home warranty customers for true diagnosis of system as well as guidance. Our company has four service vehicles. Our service manager is Paul lively. Our lead installer is Gabriel Cardenas. This business has recently been purchased from Ronnie Daniel by his longtime Lead Technician and Salesman James Russell and his wife Courtney on the 1st of January 2016. Our main goal is prompt, courteous service, at a reasonable price. If any of our work does meet your expectations please believe we will do everything we can to take care of you and make things right. It's a new year and we plan on making a great company even better through prompt, courteous, and transparent actions which benefit you as much as us. Thank you!

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning Maintenance, Repair, & Replacement. Air Duct Cleaning. Furnace Repair, Replacement, & Maintenance.

Services we don't offer

Refrigeration. Plumbing.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.713 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
8%
3
8%
2
0%
1
8%
Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Write a review
Showing 1-13 of 13 reviews
Jacy L.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: ...............................................
Rating CategoryRating out of 5
Yes, I recommend this pro
Rhonda M.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They had to replace a part on the a/c unit , they were able to go that same day even though it was after hours and didn't charge extra.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Luigi F.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$30
Bradford J.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. the only complaint I have was on the final bill. It did not show my pre-paid discount.
Description of Work: Instaled a new thermistat.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$131
Response from Aire Serv of South Plains
Hey, [Member Name Removed], I am sorry to hear that our technician did not include your prepaid discount when we completed our work for you. Was the total accurate and including the discount and the discount was just not shown, or was it not included at all? I would really like for you to give us a call so we can make sure you got the right price and we will make sure to include discounts shown on the final bill from here on out. I apologize for this misunderstanding. Sincerely, Courtney Russell
John H.
09/2015
4.0
heating & air conditioning/hvac
  + -1 more
Don't offer a $29 deal for a service and walk back in with an actual cost of almost $200. I can't speak for everyone, but this really left a lasting bad feeling in my gut. I'm pretty sure I got screwed royally.
Description of Work: Added Freon to AC
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$196.83
Response from Aire Serv of South Plains
Dear Mr. [Member Name Removed], I am sorry to see you are upset with this deal and the price was not what you were expecting. I talked to the technician who was out that day and he remembered you and your wife fondly. I showed him this review and he got a little upset because the $29 deal was for a 30 minute diagnosis which normally costs 79.95. He said he stayed out there and looked over your whole system which took about an hour and a half diagnosing your system and then spent time with both of you going over every detail of your A/C unit for your home. He showed you options on what needed to be done to get the unit working and that involved charging the unit with R-22. He tells me he added about 4 1/2 lbs. of refrigerant and only charged you for three because you two were so nice to him. Also, we have very strict upfront pricing. We use ipads on our service calls and so. He built a ticket of necessary repairs needed to get your unit up and running which included prices of these repairs. So, in the end, you did not have to agree to any repairs. I am very sorry you feel as if you got taken, but please believe He did everything he could to make you guys happy and to get your a/c up and running as quickly and as cheaply as he could. The promotion was for a $29 diagnosis of what was keeping your unit from working at that time. You chose to have repairs made at the time of the visit and it was not done with tricks. He completed the diagnosis and brought you the list of things that were not working on your unit to allow you to choose what work you wanted completed along with pricing to complete these repairs. I am so sorry you feel that we took advantage of you and I would encourage you to call us so we can clear the air. We do not want any unhappy customers!
NATHAN V.
06/2015
3.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
When I contracted with the company, the dispatcher said she would call the day before the appointment remind me, and call when the crew was on the way. She did neither. James plus one showed up at 9:30 am unannounced. They appeared to work diligently, then broke for lunch just before Noon. The crew returned an hour and 40 minutes later. The crew member tried to skipp two air vents. Guess she was in a hurry, so I showed them to her. Finnaly, at 3:30 pm, they were finished and we could turn on the A/C. That's six hours in a house in June with no A/C. James cut $100 of the price which somewhat eased my annoyance. The final outcome must have been successful. I can leave the thermostat at higher temps and still be cool. This saves electricity and wear and tear on the A/C unit.
Description of Work: James gave me an estimate for air duct cleaning. On 6/17, he and a team mate came to my house to clean the air ducts.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$650
Response from Aire Serv of South Plains
I am so sorry this was your experience with our company! I can tell you that since we cleaned your ductwork we have replaced the dispatcher who was improperly handling our clients. Also, the female technician who performed the duct cleaning in your home did not live up to our standards either and no longer works here. I apologize again for how you were treated during your encounter with Aire Serv and sincerely hope we have the chance to make it up to you in the future!
Marc H.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
Great customer service from James, the service tech, was great. On time, helpful and friendly. Cleaned up all of the dust and debris with a broom and a vacuum!
Description of Work: Replaced heat pump and condenser and electric air handler. Attached to existing ductwork, electrical, and piping. Installed filter base and heat pump thermostat.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frances B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
..
Description of Work: ..
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Lora S.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
They were prompt, efficient and courteous.
Description of Work: Aire Serv Of South Plains came out for maintenance on our unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jim F.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
Air Serve does a good job. I've been using them for a couple years. They responded to call to work my AC unit that had quit working.
Description of Work: Air Serve comes by and checks my AC/Heater in the spring and fall. This was my spring AC check. Ronnie examined my AC equipment and cleaned as necessary. I like having them check my equipment and knowing that they will respond at anytime if I have trouble with my AC/Heater.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Tony S.
05/2011
1.0
heating & air conditioning/hvac
  + -1 more
Very bad.....I will not ever recomend this company.
Description of Work: Had airconditioner go out on a day that was 101 degrees with a 3 year old and a11 month old babyburning up.......... Called and had a very bad experience very rude and unsympathetic.
Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Stephanie H.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
Our furnace quit lighting late friday night called at about 8 am saturday morning. Service man arrived about 9:30 am figured out the problem gave us a quote. Went and got the necessary part and installed it all before 11:00 am. Very friendly very quick. Very reasonable. Highly recommend.
Description of Work: Replaced the igniter on our furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Stephanie H.
06/2010
5.0
heating & air conditioning/hvac
  + -1 more
IT was a great experience with AirServ. Their technician was very professional.
Description of Work: Our air conditioner stopped cooling and we called AirServ. They came out the next day, during the time they said they were going to be there and were very nice and seemed very knowledgeable. They fixed our ac and we are cooling again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250

    Contact information

    2321 114th St Ste A, Lubbock, TX 79423

    http://www.aireserv.com/south-plains

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Energy Efficiency Auditing,
    Dryer Vent Cleaning

    FAQ

    Aire Serv of South Plains is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Aire Serv of South Plains accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Aire Serv of South Plains does not offer free project estimates.
    No, Aire Serv of South Plains does not offer eco-friendly accreditations.
    No, Aire Serv of South Plains does not offer a senior discount.
    Yes, Aire Serv of South Plains offers emergency services.
    Yes, Aire Serv of South Plains offers warranties.
    Aire Serv of South Plains offers the following services: Heating & Air Conditioning Maintenance, Repair, & Replacement. Air Duct Cleaning. Furnace Repair, Replacement, & Maintenance.
    Refrigeration. Plumbing.

    Contact information

    2321 114th St Ste A, Lubbock, TX 79423

    http://www.aireserv.com/south-plains

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed