Action Doors

This place is a joke. We spent over 1000.00 dollars getting this company to install a garage fire opener, and after 30 days the garage door is bouncing and nearing coming off the track. We then called into the office and the office lady is rude to say the least to us about coming out to fix it. Of course they come out and they can do nothing but send a welder. As you know it he no shows on Monday. We then callback Thursday and supposed to get a call right back from the rude lady that answers the phone. Never get a call back and no one shows up. Do yourself a favor and don’t use this company.

Honestly, JD Bruegel and his assistant technician were amazing. They replaced both rails, the cables, and installed new panels to replace the bent ones. They did this in probably under an hour. It was done efficiently and effectively. Here's what blew me away: there was no charge! Why? A different technician from Action Doors had repaired the same door 3 months previously, replacing the central coil and the rails. No cables were replaced. So, it could have been some component failure, but also the cable they didn't replace last time may have just snapped from age. They completely gave me the benefit of the doubt and repaired it free of charge. That's a class act. I will only use Action Doors for all repairs and new purchases. I've used them for two previous repairs, all with the same great service.

When the garage door jumped its tracks on one side and bent the other railings, the door was stuck in the open position. Because of the security problem that causes, I needed someone to work on it ASAP. Another company wanted to charge me $179/hr overtime to do that. Instead, I located Action Doors, who could send the technician out the same day, and in the rain, as it turned out. Whitney came out at the time agreed upon, and was able to get the door back on its rails and closed even though I had to leave. That solved the security issue. I made a second appointment to make the actual repairs and have the rails replaced. He came back a few days later, made the repairs quite rapidly and I had a smoothly running door by the time he finished. Whitney was very courteous and professional and trustworthy with your belongings in the garage. Definitely will use them again when garage door problems arise.

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From the phone call for estimate...to the installer calling ahead of schedule to perform the replacement, Action Door Company is OUTSTANDING! I am a Realtor with many client needs, and Action Door Company has always been my first choice for Garage Door and Opener repairs. They are local, friendly and very professional and somewhat more reasonable than other choices for service in Lubbock. Keegan, the installer, was very fast, efficient and cleaned up the garage area better than he found it. He also adjusted the door opener and lubricated the door for ease of operation and less stress to the opener. I am SOLD on this company and would recommend them to anyone who has garage door or door opener needs. They even introduced me to a product to keep my own garage door lubricated and operating with ease. I have used them for doors, openers, garage door spring replacements, and auto reverse system malfunctions. You will be pleased with David and his crew! I give them an A+ Coby Crump, Realtor EXIT Realty of Lubbock

They were good. That time we did the quote was probably about 6 months ago.

I like them because he showed up when they said they're going to and I just like their technicians, they're really good and really did a thorough job.

The only reason I did not give them an excellent rating was due to scheduling. After making the appointment, they showed up early and unannounced. Normally the early thing would not be a problem, but the unannounced thing was. They said they were in the neighborhood and since is was a repair, it shouldn't take long. Well, we had to send them away since we had to be somewhere and didn't have time to wait. We re-scheduled. They returned later that day not on the agreed upon schedule and un-announced again. This time we had the time and they were able to complete the job. Had they called and said they were in the area and would like to come over early, not a problem, but unannounced was not good. No problems with the workmanship only the scheduling so if you use these guys make sure to clarify this with them.

I was just really impressed when they came out. They came out right away. It was just a really really good company. They do great work, they do exactly what they say they are going to do, they are on time, their fees are extremely reasonable, and I really wouldn't use anybody else in town. He's got an A in everything. The reason why I say he has an A in everything and the reason why it is easy to remember these things is because Lubbock is renown for having the worst service providers, contractors, probably I have ever witnessed and 95% of them here aren't worth their weight in cold dog crap so anybody that I give a recommendation to is obviously head and shoulders above everybody else in town. It depends, over 95% of the service providers here are absolutely an utter crap.