24/Seven Security

I had originally set up my system with them in August of 2011 for a 3 year plan. When my renewal came up this year they contacted me to do an inspection of the system before renewing it. Turns out my system was connecting to their phone system properly and had not been doing this for months. The technician tested this by setting off the alarm for at least 2 minutes and ADT never was notified of it going off. When I called them to talk to them about this they did not seem greatly concerned with it and said it was my fault as I should have known that the "FC" I saw on my system meant failed connection. The technician, Travis, who did fix the issues was good but the rest of the employees I dealt with were not very good to deal with. I did not receive any sort or credit or free extension to plan for the time my system was not connected, so I was paying for something that was not working properly. Needless to say I am dissatisfied by this experience and now I have my eye on other security system providers.

All, Good, Quick and Professional

The technician was great and she did an excellent job. I would use them again if they send out the same technician. She was thorough and went the extra mile to fix the house. I will use her again in the future.