OGD Overhead Garage Door, LLC

Intital service was for stuck garage door. Service was completed in 1 1/2 hours; charge was 225.00. Door repeated problem within a few days. Called back for second service. Second call they said the opener was bad and required replacement. Was told by technician it would be 639.00 Labor and Parts. He also clarified the first service call would be credited and sent to me on refund. Work completed with new LiftMaster basic installed. Called office for refund. Left 4 messages with 4 different people. All said same thing. “Brianna would handle the issue and she would call me.” Never heard anything from Brianna. On 5th call I asked for owner and was told owner did not take calls??? What?? Finally made one last call and finally, Brianna took my call. After long discussion she basically said I did not understand how the credit worked, even though it was no where on my invoice??? Really that’s what’s called a bait and switch and keeping your money by over charging. Screwed!

The technician, Avery Carter, was great. Very polite and very knowledgeable. Checked everything and gave me the price before doing any work. Garage door works great now.

Courteous. Very thorough and considerate. Will use Everytime we ne d this sort of work.

Avery done a really good job on replacing the springs on my garage