HOPKINS FENCE

unknown

Called twice and left voicemails for a quote on residential 8 ft privacy fence with no returned phone calls, it has been over a week. They potentially lost out on a pretty profitable job.

I contacted them by phone on 8/7/2013 and left a msg. asking them to call me back. In a very short time they called me back and arranged to come by and look at the project that same day. The owner, Kevin Hopkins showed up, we discussed the project, looked at the existing fence, he asked questions to make sure he understood exactly what I wanted then he measured the fence, made a sketch for my approval, and presented me with a carbon carbon of the hand written quote. The quote was separated into two items, One was for the removal of the existing fence and the other was the installation of the new fence. In addition to the prented carbon copy form quote with company name, phone number, address, owner's name and email address he also gave me a business card with all the contact information on it. He was very professional, friendly, showed interest in the project and asked questions to ensure that he knew exactly what I wanted. He also asked about additional items such as the need for a gate and the replacement of a different small section of fence that was not included in this project. He was thorough, polite, friendly and asked several times if I had any questions for him. Several days later, 8/15/2013, I decided to give the project and I called him to let him know. At that point he asked for my email address, we agreed on a start date and reaffirmed the quoted price. He followed up with an email quote giving a complete breakdown of his pricing and a scheduled start date. The start date was set for 9/3/2013 and on that date his crew of tree men showed up around 9:00 am ready to start work. I went over the project with them again and they begin the removal of the old fence. They worked very efficiently and in a few hours had the old fence down and loaded on a trailer ready to be hauled away. They marked the new fence line and post locations then had to wait for the Underground Utilities people to get here to mark the location of underground before they started digging the post holes. There was no utilities in that area but they waited until it was marked before starting instead of taking my word for it. I appreciated their willingness to do this right even if it meant dead time for the crew (this was a set price project not a by the hour cost plus). Just after lunch the utilities were all marked and they begin setting the post. All post were 4 x 4 treated post set in concrete and aligned so that the fence was straight and the grain of the post turned in such a way that if it did bend or warp in the future it would bend or warp along the fence line instead of making a very noticeable "bow". The crew consisted of the owner and two additional men. They had come with their own drinking water and all the tools they needed. All three were very polite and answered any questions I had. They finished setting all the post for the 240 ft of fence they were replacing on the first day. The second day they again showed up mid morning because they had to load the material to bring to the job site. They did not store any tools or material here and everything was cleaned up when they left for the day. They set out their tools positioned the material and before long... I had a new fence. The owner had sent me an invoice via email so when they were finished and after we had inspected the work, I wrote them a check. The invoice was for the quoted amount. The new fence looks great, the material of construction are top notch, exactly what I would have chosen if I had did it myself. The job site cleaned up an excellant experience.

They did the work in a timely manner and did the fence while we were at work and not at home. They kept us updated using my wife's cell phone; we came home one day and had a fence. I will use them again in the future.