FUN TIME POOLS & SPAS

Very poor service. We called for service in April 2011. Company sent someone out and we were given an estimate for repair of hot tub heater and light. Repair of heater went well, but parts were ordered to repair light. We paid for parts, but light was never repaired. Repairman came to install replacement parts a few times, but never had the right part; had to order new parts or schematics, etc. We played phone tag and repairman came out a few times, but never could repair light. Always had some excuse as to why he hadn't called me back or why it was taking so long or why the parts were not the right ones. Finally in October 2011 we gave up and still have no working light and are out the money we spent on parts that were ordered.

Herb had a great sales pitch promising complete service from start to finish. Yeah, right! He farmed out the construction to four guys who smelled like alcohol and left many questions unanswered. We could not get Herb to come back to teach us about the equipment and chemicals without paying him a service call. We visited another pool store in town and received excellent help and advice. Turns out we paid too much for the pool and bought $200 worth of useless chemicals. Herb may know all about pools, but he needs to bone up on his customer service skills.