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Custom Pool Designs

1.0(
3
)

Pool and Spa Service, Fountains

About us

Additional contact name - Martin Thomas.

Business highlights

31 years of trusted experience

Services we offer

Custom pool & spas.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check
Financing Available

Reviews

1.03 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-3 of 3 reviews
Chris S.
05/2013
1.0
pool cleaners
  + -1 more
Horrible, this project was something we saved for many years. Marty made this a nightmare. Poor communication,poor workmanship, no follow up. As soon as he was paid he disappeared. DO NOT use this company to build your pool.Trust me, you will have more headaches than you can imagine. There are some great pool builders in Longview so research all of your options. BUYER BEWARE!!! I challenge this business to refute any part of this review. This has been a expensive lesson for us, however, I'm just glad it is over.
Description of Work: Attempted to build a quality swimming pool
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$45,000
Response from Custom Pool Designs
In response to [member name removed] comments - this customer has a beautiful pool with excellent workmanship. Since [member name removed] never attempted to speak with me about his complaints and always seemed very happy with the progress and workmanship on his pool, I can only assume he has be given some inaccurate information from another pool company that is servicing his pool and is a competitor?? I am completely surprised and in shock! This project was completed on time, it is beautifully done and when we last communicated with his wife, she was very happy. I even went above and beyond by extending his retaining wall (at no charge to him) additionally, I had my stone guy grind down his concrete from another contractors previous pour. The customer needs to read his contract and understand his responsibilities as the owner of a new swimming pool. He and his wife have a gorgeous pool that is built better than any other standard in Longview. We always go above and beyond to help our customers but we were not told of his dissatisfaction.
joseph B.
12/2011
1.0
pool cleaners
  + -1 more
I WOULD NEVER EVER EVER USE MARTY THOMAS THOMAS THE OWNER OF THIS COMPANY AGAIN..
Description of Work: I WOULD NEVER USE MARTY THOMAS THE OWNER OF THIS COMPANY EVER EVER AGAIN.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$47,999
Response from Custom Pool Designs
Member is a dishonest person as his statements are false and very misleading.
Joe B.
04/2011
1.0
pool cleaners
  + -1 more
Marty was a family friend. Knew him for over 30 years. Thought he could be trusted. He was $6000. $ higher on his bid, but we thought he would do us right being a friend!!! Marty was caught on several occassions being unfair and over charging us. He nor the people that he contracted were ontime and lacked in professionalism. We were cleaning up after them the whole time they were here. Marty lied to us about our pool warranty. We asked him to put it in writing and he stated the state of Texas has laws,rules, and we would be covered for life of the pool on his work and structure of the pool. STATE OF TEXAS has been properly notified of this!! We have a large swim out 2000 lbs that is breaking off because his men did a poor job. Our pool has leaked since day one and we could never get Marty to come check it out, after spending more $$$ we found a pipe had come loose in our cleaner system and we cant even use it now. He cheated us on our depth as well. Marty Thomas SCAMMED us!!!
Description of Work: Pool was to be built 18 x 36. The pool is not even in the shallow end. It's suppose to be 3.5 in shallow end. It's 2.2 and 2.9 Deep end is minus depth by almost a foot.Contractors were messy and not checked on properly. Marty took a large draft at the beginning. He had a huge hole dug and left for 10 days. It rained and the deep end wall fell. They used particle board as the deep end wall, throwing trash behind the wall. We questioned Marty about this and was told...."WAIT FOR THE FINISHED PRODUCT" They forgot our step out, but tried to build it after pool was quanited. It too fell. It now has pin holes in it. We don't use it for fear of it breaking apart!! We paid $1500. more out of pocket for duct tape grey, just to find out it was suppose to be included in the $48,000. already paid. He tried to cheat us on the sunshelf by over $1500.00
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$48,000
Response from Custom Pool Designs
This client signed a contract for the price of the pool which detailed the features and the draw schedule. I did not treat him unfairly or over-charge him, we had a contract that detailed the cost for the new construction of the swimming pool. The pool measures correctly per our agreement and the construction is sound. My subcontractors are extremely professional and very punctual, I would also like to mention that all of them have many years of pool building experience. I am a professional Designer and Pool Builder - I build the best swimming pools and I have the best reputation around. I have many repeat customers and referrals from extremely happy pool owners. I take pride in very project that has my name on it and I work very hard to keep the customers happy.

    Contact information

    695 Henderson Ln, Longview, TX 75605

    custompooldesigns.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 3:00 PM

    Licensing

    Bonded
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service,
    Fountains

    FAQ

    Custom Pool Designs is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 8:00 AM - 3:00 PM

    Custom Pool Designs accepts the following forms of payment: Check,Financing Available
    Yes, Custom Pool Designs offers free project estimates.
    No, Custom Pool Designs does not offer eco-friendly accreditations.
    No, Custom Pool Designs does not offer a senior discount.
    No, Custom Pool Designs does not offer emergency services.
    Yes, Custom Pool Designs offers warranties.
    Custom Pool Designs offers the following services: Custom pool & spas.

    Contact information

    695 Henderson Ln, Longview, TX 75605

    custompooldesigns.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 3:00 PM