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AC Contractors

Heating and Air Conditioning, Air Duct Cleaning

About us

A/C Contractors is a full-service Tyler & Longview air conditioning and heating contractor with the ability to service and install complete heating and air conditioning systems. In addition to scheduled service checks, repairing of existing equipment, and installation of new equipment, we can help you find ways to reduce your energy bills through a thorough cost-benefits analysis. We have an extensive history of repair service on all brands of central air conditioning and heating systems. Our certified technicians use state-of-the-art technology to diagnose and repair existing systems and always use the finest new equipment for installations in the industry. Furthermore, we have a patented Straight Forward Pricing Guide™ so you know what the price is before we do the work and you are never charged by the hour. Our highly trained, professional Longview HVAC service technicians have also passed criminal background checks and drug tests. No need to worry about your safety while our techs are in your home. We are also committed to protecting your home while we do repairs and utilize clean drop cloths and shoe covers to ensure clean work areas. You can count on A/C Contractors, Inc to do the job right. We service all brands of air conditioning and heating equipment.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Heating & AC Installation, Repairs, & Tune Ups. Indoor Air Quality – Air Cleaners, Humidifiers, Duct Cleaning, & Preventative Maintenance Programs.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.525 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
12%
3
0%
2
8%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 25 reviews

Larry T.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They replaced my heating system about 10 years ago and the have been my heating people ever since.
Description of Work: They came for routine maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry T.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I joined their club where they would do a monthly service. During their monthly service, they found a problem. It was relatively minor problem but the guy talked me into replacing the whole system. It was 12 years old and new it would be a lot more efficient. But my son who works in the house doing online computer work saying it was not the right time. Thinking that was his strategy and we ended up buying one. They are a little more expensive but since they do very good work, I decided that I could afford to pay a little extra. When they came and said I needed a new one, I got a second opinion and they said the same. I was a member of their club. They give you a discount.
Description of Work: They replaced my heating system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Barbara M.
06/2017
4.0
heating & air conditioning/hvac
  + -1 more
I am not sure that it needed to be replaced, because it went back out. I think he did what he could, maybe that is something that needed replacing too. They came out really quick, because our air conditioner was out. I am not sure on quality, because it broke down and we started having the same problem. It's hard to say, maybe we did need that part, but that is not what was causing the problem apparently. They did come out. Maybe that is something that need to be replaced. I hate to give a less than grade, when that might have been something that needed to be replaced. It wasn't what it ultimately needed.
Description of Work: They guy replaced something else.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Barbara M.
06/2017
4.0
heating & air conditioning/hvac
  + -1 more
The guy that came out, I felt like he did an excellent job. The unit itself, we have not been real pleased with. The company is okay and the service guys that come out, at least the one that came out the last time, we really liked him. He was good. We just have problems with the fact that the air conditioners relatively new and we’ve already had to replace several things on it.
Description of Work: They replaced a board (I don’t know what it’s called) that was under warranty.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
04/2016
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Rating CategoryRating out of 5

April R.
03/2016
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
quick, professional and cleaned up after themselves. very nice
Description of Work: cleaned air ducts, and serviced and acid washed my unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

LINDA S.
06/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
The work was fine. We didn't check around but it sounded about what we wanted pay. They were here on time. They were professional.
Description of Work: They installed a new unit and put duct work in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Christine C.
01/2014
2.0
heating & air conditioning/hvac
  + -1 more
Contacted this business on Monday, 13 January 2014 for a quote on cleaning of a dryer vent ductwork. I spoke with Karen who was helpful and professional. She informed that someone would come to my home at 3:00 p.m. that same day. To be sure, I confirmed with her that someone was indeed coming at 3:00 p.m. today (Monday) and she said yes. No one showed up at the appointment time, and no one called. I eventually called the business (too late to catch them open however) and left a message for someone to call me about the appointment. Contractor called around 11:00 a.m. Tuesday, 14 January. I informed what had happened. Also informed that I lost confidence in the contractor and would not be using their service.
Description of Work: N/A

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
1.0


katie P.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
fine no problems
Description of Work: clean a/c unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy E.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: Immediately came and helped with our outage (a neighbor's tree fell and shorted out our entire system/house), ordering and installing the new unit within days. They loaned us portable heaters to use during the cold snap and until the heater/air conditioner was installed. Our home is close to 100 years old. The existing heating unit was in an old linen closet. Installers were able to remove the 40 year old unit and place the modern unit without damaging the crowded hall surrounding it. Our rep even helped us locate a yard service to remove the fallen tree and carry it off.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Julie D.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
I've known the owner of A/C Contractors for a long time and they have a good reputation. The price I paid the last time is unbeatable, I don't think anyone could have done that for the price they offer. They are punctual, they were here when they said they're going to be and they call first to let us know that they are coming.
Description of Work: A/C Contractors serviced our air conditioning unit. The last ime they came to our house, there were some sort of an offer for a complete service check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Carrie R.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
I have a membership with them and I pay by the month. They come out anytime I need them. With the membership they are guaranteed to be there by the end of the day. The last time they came on a Sunday and they came within 1 1/2 hours. I pay $35 a month and it has paid for itself many times. I was satisfied with the work. I would recommend the membership. They also clean up after themselves.
Description of Work: I used A/C Contractors because my air conditioner broke down.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Lane J.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
A/C Contractors installed the system when my house was built. They are very professional and prompt. They call me back immediately that day and sometimes within an hour. I like that the service tech called me before he came over. I highly recommend them to anybody.
Description of Work: I called A/C Contractors because my system froze. They talked me through how to turn off they system to let it defrost and suggested I change out the dirty air filter for the system to start working again at no charge.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sue W.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
They did a really good job and did it quickly. They were polite, professional and they all wore uniforms. They knew what they were doing. Their prices were excellent.
Description of Work: They installed a new A/C unit for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Tonya M.
05/2012
2.0
heating & air conditioning/hvac
  + -1 more
The reason we would not use AC Contractors again is that we paid them to assess any problems with the unit and they missed two important issues. We did not ask them for a partial refund because new issues came up but because they didn't find the existing issues. We were told the main unit was too old to be guaranteed and strongly urged to replace it. We understood but disagreed that it needed to be replaced immediately, in that the unit cooled the house fine. During the visit the technician spent around an hour continually coming back over to 'shoot the breeze' and talk about how bad the unit is. If he had been on an hourly rate we would have asked him to leave. The problem is that the technician said there was no leak in the line even though it looked to him that there was. Another technician was out later with another company repairing a thermostat wire that the AC Contractors guy had told us needed to be buried. This other company found that there was a leak in the outside lines. We also found that the thermostat wire was cut in several places. The AC Contractors technician didn't even find this even though it was above ground and clearly visible. We know the unit is too old and they would not guarantee it. This is not our complaint. Our problem is that we paid to have the unit assessed and tuned up and that the technician did not find the obvious leak. The unit currently had enough freon but later in the summer the freon would likely have dropped potentially causing damage to the unit all the while we would have been resting in the incorrect knowledge that our unit was not leaking. The unit is old, that's what they kept telling us when we called to work this out. Yes, we know this. But it cools the house perfectly. All we asked AC Contractors for was a refund or even partial refund on the service call for that unit but they refused because the unit was not 'gauranteed'. It made it look like they can do shoddy work and simply write on the invoice that it's not their problem.
Description of Work: Had two units inspected and serviced at the $89 special, each.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$200

Vera G.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
We have been extremely satisfied with them. They are very good. We haven’t had any problems with the work they do, they’re prompt and their prices are reasonable.
Description of Work: We used A/C Contractors two months ago. They come out two or three times a year to check out our unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rodney W.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
I put the annual cost of a maintenance plan which is billed in monthly installments. I have the Gold Plan which provides 24 hour service anytime there is an issue. None of the three service calls I have had since purchasing the agreement have cost me. I've had two preventive maintenance visits since I started the plan about a year ago and I have been extremely pleased with both PM's. When I first turned on the A/C about three weeks ago, it did not come on. It was after-hours when I called. The repairman promptly returned my call and told me he would arrive as soon as he finished the job he was currently working on. He arrived by 7:00 and diagnosed the problem with a faulty wire. He fixed the issue and checked the freon levels as a precaution since the A/C had not been turned on over the winter. He explained everything he was doing which I thought was a nice touch. I really like this company.
Description of Work: Two preventive maintenance visits and one service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

David C. P.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
I gave them an a+
Description of Work: They service my a/c two times a year and do a excellent job

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Francis G.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
We have had very good luck with them. They have a plan where we pay so much a month, and it takes care of just about everything on our heating and air conditioning, like thermostats and coming out and fixing things. It doesn’t cover everything, but it covers a large amount of the ongoing maintenance. We have been using them for ten years and they have been very consistent. We are older and we don’t have people that can do much of anything, so, having somebody that looks after it for us and all we have to do is call them or they turn up every so often to check everything, it is a very good deal to have that monthly service deal. There are not too many people that do that. They found out that we had full cover on our heater that was taken years ago, and they took care of it immediately.
Description of Work: We use A/C Contractors for our heating and air conditioning, and we have used them since 2001. I have had new thermostats installed, I have had a heater replaced at one point, I got a good price on it, and they came out and fixed it. I have also had them do a little bit of work on the air conditioner which didn’t cost me anything except for the monthly fee which I pay every month. They were here in January, when they came to check the filters and things. They do that every month or three months, depending on the time of year or what’s going on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

al M.
03/2012
4.0
heating & air conditioning/hvac
  + -1 more
They are knowledgeable and punctual.
Description of Work: They do maintenance on my furnace and A/C unit. I have a plan that I pay monthly and they come out and fix whatever is needed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronnie G.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
Have been very pleased with their service.
Description of Work: We have a service contract with them for regular maintenance.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

k M.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
The problem was something to do with work that they had done previously, and some wires weren't connected right, so they came out and fixed it for free. That is why we always use them. They are honest and dependable, and they are very upfront with their prices. We would use them again in the future, so much so that I signed a year's service contract when they came out the last time.
Description of Work: We use A/C Contractors Inc for our heating and air conditioning. I had a problem with a module on my heating unit and they fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry T.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
They inspected the system and put some freon in it.They were very good but kind of pricey.
Description of Work: I had hired them for repairs on my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$218

Sherry H.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
It went very quickly and painlessly. The system has operated perfectly for the past 5 years. The only downsize is the cost of the filters, which run about $16each.
Description of Work: Removal and replacement of our air conditioner and heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,600

Helen S.
10/2011
1.0
heating & air conditioning/hvac
  + -1 more
I am not pleased. They did not fix the problem and now I need to have my carpet and sub floor replaced because of it. We have a service contract and they were suppose to come out for a routine check. Turned out we found a week later that my air conditioner was flowing water onto the floor.
Description of Work: They came out to service my air conditioner.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0


    Contact information

    3830 Gilmer Rd, Longview, TX 75604

    www.accontractors.com

    Service hours

    Sunday:
    8:00 AM - 6:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning

    FAQ

    AC Contractors is currently rated 4.5 overall out of 5.

    Sunday: 8:00 AM - 6:00 PM

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 6:00 PM

    AC Contractors accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, AC Contractors offers free project estimates.
    No, AC Contractors does not offer eco-friendly accreditations.
    No, AC Contractors does not offer a senior discount.
    Yes, AC Contractors offers emergency services.
    Yes, AC Contractors offers warranties.
    AC Contractors offers the following services: Heating & AC Installation, Repairs, & Tune Ups. Indoor Air Quality – Air Cleaners, Humidifiers, Duct Cleaning, & Preventative Maintenance Programs.

    Contact information

    3830 Gilmer Rd, Longview, TX 75604

    www.accontractors.com

    Service hours

    Sunday:
    8:00 AM - 6:00 PM
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 6:00 PM