Get matched with top window pros in Liberty, TX

"NA"

"He is a great business man. He does real good work. There was a small issue and he came right out and took care of it immediately."

"The company installed the windows several years ago and we really like the quality of the windows and the installers. Respectful of property. The only issue we had recently was one of the inside security tabs broke. They sent someone within a week. Very nice person. I was caught in traffic and he waited 10 minutes for me to get home. He replaced the security tab in under 30 seconds. Asked if we were happy with the windows, told him we were. They don't give the energy savings they claim, but the house stays a more comfortable temperature and the outside noises were diminished dramatically."

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"Mike was very good, he came and fix a leaning shower door. It has been 3 days and the door is opening and closing. He completed the job in 20mins very polite. Will recommend so far"

"Well, what can I say about Colony Builders? Well, this will be kind of long... but they get full marks from us. We were looking for an enclosed patio for our backyard that joins onto the house. Mainly due to the breaker box being outside and the royal pain of going outside in the pouring rain to flip the breakers every time the power goes off. We also wanted a nice place where we could make the area look nice with potted hanging plants and planter beds. We searched online at various sites including Amazon for what we wanted. The pricing of such a patio online was around the $5,000 range and the reviews were just awful due to the bad workmanship and lack of instructions, so it was there I decided to look up local building companies, and that's when Colony Builders popped onto my screen. We made an appointment online, and within a couple of days we were paid a visit by business owner Ali, who politely sat with us and from there we discussed our ideas of our vision of what we wanted. He worked with us and offered suggestions of his own for an enclosed patio. When we were done, he quoted the price, which was 4 times the amount of the shoddy kit patios we were researching earlier. Unfortunately it was out of our price range, so after he left, we thought about it for awhile before deciding we didn't need it enclosed. After contacting them again, Ali's nephew Mahdi came out to meet with us to discuss this different route. Mahdi is a born people-person and was wonderful to talk things through with. He was respectful and treated us like good friends instead of potential clients. He also understood perfectly of the changes we wanted and offered suggestions to help us save more money on the project. For instance, we have a concrete slab outside our back door. It is standard for townhomes in our area. We also wanted a tile floor on the patio which would be expensive. He offered the faux-tile stamping option, which was much cheaper. Basically stamping tile patterns into the freshly-laid concrete with different powdered colors to give the perfect illusion of tiles, which was perfect for us on a budget. From there we were certain we wanted to go ahead with the project. We decided on an open design patio on sturdy posts with a roof to match our existing roof tiles. All this on a new slab of concrete, much longer than the existing slab with a beautiful rustic mosaic tile-stamp pattern. They could even leave the existing slab in place. A deposit was asked upon agreement of a few thousand dollars up front. Our patio would cost $14,380 all up with no more to pay. Still more expensive than I would like but the craftmanship would be much better. They offer finance through Medallion which gave us the lowest interest rates, and we can even set up automatic payments online. We financed for 144 months to reduce the monthly payments but we have the option of paying more without penalties. Next step after our ideas were laid out was having the architect come over and draw up plans several days later. Madhi was also present for this. He literally was with us for every step of the way which was awesome. Plans were submitted to the HOA. Of course, they were rejected (I hate HOA's!). Apparently our HOA won't allow any structure to be built directly on to the house. So, ok. Mahdi came back over and we discussed further options for approval. The architect came out again... We planned it 3 feet from the wall instead, leaving a nice gap for the rain to fall through, but we'll figure something out later to stay dry. Also 4 posts instead of 2, as it was now free-standing. This time our second HOA rejection. We were getting frustrated at this point and were seriously thinking of scrapping the entire idea. The HOA's newest reason? The entire structure had to be at least 3 feet from the wall. Well, we thought it was! What they were talking about was the roof overhang, it would protrude closer than 3 feet to the wall. Once we redid the plans a 3rd time and kept the roof overhand 3 feet away from the wall, the project was finally approved. Within a few days the concrete guys came out to start the project, it was all happening now! They did a great job and had the slab laid within a day with the tile-stamp pattern already embossed into the concrete, it looked great! They also dug out the corners where the posts were to go, to 2 feet deep. They filled them with rebar and completely filled them with cement, these were for structural support to balance the posts. The second day, they power washed the new patio floor and weather-sealed it. Job done, and we were very happy with it. So were they, as they were often caught dancing away on our security cameras while they worked. They love their job also! A couple of days later, the framers arrived to start on the actual patio. Very quickly they put up our patio and roof tiles and did a great job. The posts themselves were fixed in place by hurricane straps, so it would withstand hurricane-force winds in a storm. The posts were sealed with James Hardy seal. Basically, the wood posts were encased in a super-strong material that protects it from the weather and rotting. It kind of resembles drywall, but much stronger. We were also told this in the planning stage, that we couldn't hang hooks or anything on it because it would crack the seal if we did. The builders would hang them for us using James Hardy nails and hardware. which they did with no worries. It turns out there was a slight miscommunication between us there. You can use normal screws in the wood after it has been sealed, it won't crack it, but can only use the James Hardy nails as they are stronger. They gave us some nails for future use if we want to add more hooks or a trellis. The builders did put a hole in our window screen, which we reported. Mahdi came out right away with a screen he had lying around the office to see if it would fit and replace the damaged one, which it didn't. A nice gesture. The next day the framers/builders finished the job and painted it to the colors of the house and it looked amazing! They also replaced our screen with a new one with no problems. Mahdi and Ali came out that day to see the final result and to make sure we were happy with it, which we were. Mahdi in particular was so helpful throughout this entire (ordeal) project, he was always there for questions and suggestions. He even showed us many ideas of designs for the patio and also the tile-stamp patterns. At no stage was there any doubt of where we all stood on the project, we were always on the same page at all times for every step of the way, and that was exactly what we needed, as this was our first real costly project, so many thanks to you Madhi, you made our life much easier! Your pleasant attitude, extreme patience and kind nature was so appreciated by us so much we can't express. Thank you to Ali too for making this project happen and for offering improvement suggestions along the way. To sum up, this was our first project and we are glad we chose Colony Builders, they work with you every step of the way and never once did they make us feel like they were pressuring us into "selling us something". I would highly recommend them for any project, they get top marks from us. By the way, they offer a 5 year warranty on the patio and base, then a 30 year manufacturers warranty on the roof. We can't argue with that, any hopefully will never need it. This patio is sturdy! Now, all we need is to find a good quality rain guard for the back door and breaker box... We will be using them again to build a small kitchen window box in the future, but that's another review for another day. Thanks again guys, you all did a great job! I have included some pictures of the finished patio, the progress with the concrete base, tile pattern and the color brand used."

"Hi Eli, Sorry for the late review..Even thought it's been a year you are not forgotten you've change our whole entire windows in our house. We want you to know how pleased we were with our windows. Like all of the customers we did ask for a a few quotes before using your company.And we are so happy that we go with y'all. Not only the window looks beautiful but you and your crew did a great job! Y'all did not make so much messed while changing the windows and on top of it even offer to send cleaners to clean up.The price was so reasonable for what we got. And in the mid year our gardener broke one of our side window beside the door. Just one phone call, you were there for us and already have the measurement and get it done so quickly without a question. What a lovely service. For sure this is the company y'all should used 100% recommended. Thank you again Eli."

"Great! 6 month later and everything is still looking good, no issues whatsoever"

"The WORST… I started this process over a year ago when I had a leaking window. It took several weeks to get the sales person out to measure (his name was Johnny). When he showed up he was intoxicated, but he gave me some excuse about a mental disorder (which I believed). He had mentioned that he had had lots of complaints before about him being drunk. He then placed the order, and I had to wait 8 weeks for the windows to arrive before installing. When they arrived it was the wrong size, so now I know longer believe his story about a mental disorder. He was definitely intoxicated. He had measured wrong, and now my tenant had to wait another 8 weeks for the new order to arrive. The windows arrived and they were installed (4 months later), so I thought we were finally done. Nope, months later I received a message from my HOA that they were going to fine me, because the insulation foam was visible, and it clearly was. I reached out to Window World to correct the problem, and I was told that a manager would call me back. That call back never happened. I called back again later and I was told the same thing again, but now I actually needed a new window as well, because my HOA demands that the two windows to that unit match. Now that I need a new order, I finally did get a call from the “manager” Jake Rodger, and I explain the situation and how this has been going on for over a year at this point, and how I needed a new window, but if I were to use them again I would need some sort of financial remedy in the form of credit. He assured me that he would take care of the foam as well as see what he could do about the credit. I explained, that after all this I would never use Window World again, but they were lucky that my HOA needs my windows to match and that I would give them the opportunity to make it right so that hopefully I could use them for my other rental units. I had to follow up with him several times via phone and text messages. I later discovered that the manager was a “field supervisor” not a manager. He did schedule with me to go remove the foam, but of course it was cancelled and he had to reschedule. I have continued to follow up on the credits with no response. He did finally get out there and remove the foam. However, I waited weeks again to get a call back from Johnny (sales person) about scheduling the measurements, and when he finally did set a day he didn’t show up. I followed up and received no response. Days later I discovered a quote/estimate requesting my signature in my inbox. So he decided to go without rescheduling without notification to advise the tenant. Finally after getting nowhere with the credit I decided to bite the bullet and just get it done. I very reluctantly signed the estimate to get the window on order. I thought finally I am done, and in another 8 weeks I will have this new window and be done with this mess. Nope, Johnny texted me that he had made a typo on the quote and that he had sent the revised at a cost of $365 more. Absolutely not. If you’re considering Window World especially in the Houston area I would highly suggest a different option. I would definitely pay significantly more to never use them again."