DRENNAN DAY CUSTOM HOMES

The builder and architect significantly changed our original kitchen floor plan drawing without contacting me. When we said that we were not happy with the plan change, we were told that we would have to pay addl architectural fees to get the original plan back, which was not reasonable in my view since their action was unilateral.At this point, we terminated the process since there was no effort to solve the problem and no indication that this kind of thing would not occur again.A request was made to return of the original fees, but the builder would only refund a small percent.

Good product built by this builder. Could have been a great one, but builder cuts corners when it comes to certain aspects of the build. Customer service after the sale is done was poor. The superintendent has, and continues, to overpromise and underdeliver. I still have things to this day that were verbally agreed to that have not been addressed. I am speaking or pretty minor items (in comparison to the purchase of a this new home), like installation of a working exterior light for a storage shed that was built after it was contracted. Too many details to go into, but I have finally quit jacking around with this superintendent because of the hassles. I'd rather just address things on my own without getting involved with him. The dealings that I have had, for the most part, are like dealing with a kid. What kind of a builder's warranty requires YOU to contact the sub contractors to address repair items? Evidently this one does. I would not use them again. Like the product, but hate their lack of ability to provide decent customer service.