Wilson Landscape Design

They sent information via messaging system confirming appointment and then did not show up.

Went great. Wilson came to my house and within a very few minutes was working on planting the monkey grass around the side and back of our fence. They did a great job, cleaned up the mess and even watered the new plantings. I am very happy with Wilson landscaping and will use them in the future. Sharon Cole

Great job. Detailed drawings with quantities, prices and plant information included. Very punctual and detailed work done.

They arrived on time and finished within the allotted time. I had quite a few stumps to remove and they took care of all of them. They also hauled away everything, at an additional cost, but I highly recommend Wilson Landscape Design and will definitely use them again.

The 2 men crew came within the time I expected them to come. They were professional and worked hard for three hours. They did a very good job. I will definitely use them again In the future.

Benito and his help did a great job. They did everything I asked them to do. 12 large lawn bags full and several tied bundles of limbs. They were there exactly on time, something that does not happen a lot.

The crew worked fast and was very thorough in their work.

The Wilson Landscape team responded immediately and booked the 4 men for 1 hour clean-up. They were professional, punctual and did everything I needed. It was a great experience. Thanks.

The provider has been unresponsive to all of my phone calls and emails. In July, they took photos and listened to what I wanted to have done. The service is scheduled to be completed tomorrow, and I just received the plans yesterday. The provider then quoted an additional cost, in addition to the price of the deal, at this time which was $1600.

This was a very boring, tedious job. First I wanted them to pull the weeds from some flowerbeds. It was mostly grass that had pushed it's way under the weedblock fabric and through a thin layer of mulch. The main task, though, was removing Bermuda grass from a somewhat new Zoysia lawn. A little over a year ago I had the entire yard ripped-out and replaced with fresh Zeon Zoysia sod. At the same time, I had them install subsurface drip irrigation under the entire lawn. For some reason, I expected them to remove the old lawn using a sod cutter. Instead, they used a tiller, rakes and hoes. This mostly worked fine, but in one large section of the yard, there must have been lots of bermuda left under the new sod. It wasn't until earlier this summer that I saw some of the old grass trying to regain some of it's turf, so to speak... I removed some by hand, but didn't have the time to keep up with it. I'm pretty certain that as the zoysia gets more established that it'll choke out the bermuda. Anyway, Wilson sent over 3 guys who spent a few hours pulling out the bermuda by hand and it looks great. The "deal" was for 6 man-hours of work, but I'm pretty sure they put in a bit more than that.

fast, efficient, professional and friendly. beautiful outcome that conitnues to live on!

They came to my house with 4 men, and trimmed and clean my landscape. They did a great job and cleared out all the messy leaves from the bushes. Left my yard looking great.

They were fantastic and we are seriously planning to hire then on an annual contract. I would trust them with any job -large - small or for annual maintenance.

We were happy with the final product but there were some delays in obtaining it. We had a great interaction with one of their representatives. He really listened to what we wanted in the design, however we had some follow up issues.

Weeded the landscape beds throughout the backyard. Only expected they would get about half done with the time limit on the deal but they completely cleared the area. Looks great

The service went well. They did a great job. They did exactly what the deal stated. I was not home while they did the service but I was pleased with the outcome. They were good with the cleanup and did exactly what I had asked. I had no problem scheduling the deal.

The company responded quickly, and its crew arrived on time for the appointment. However, I wasn't particularly impressed with their work and later hired another company who did a better job for a lesser price.

We discussed what I had in mind and what type of trees and bushes could be used. We also discussed some minor changes to the landscaping itself. He said he would provide me with a couple of design choices and if anything was beyond the Big Deal (cost wise) he would detail that out for me. He called me about 2 weeks ago to ask me to re-send the lot dimensions because he had misplaced them. He said he would email the design options to me within 2 days. It has exceeded that expectation so I plan to call him by the end of this week if I don't hear from him. We haven't picked a design or started labor yet.

The guys arrived on time and mowed the lawn and trimmed the yard. I had discussed my big problem with weeds in the flower beds and the lawn and was assured that they would do all of that. The crew that came in said no one had informed them of the weeds they didn't bring their chemicals. The price was definitely more expensive than the basic mow and trim I got. I think they would have done the job if they were actually told.

They were absolutely wonderful. They got so much work done and it looked so great I asked them to stay another hour and they were able to. We had this bush that grew out and in to the driveway cutting our yard down by half and scraping the car as we pulled out. It seemed as though we'd never be able to get rid of it and they did. I had also absolutely mutilated our hedges this past winter and they trimmed them down and made them look better than I thought possible. They cleaned out the bed around the bushes and added the border and after I saw what an amazing job they did I asked if they could stay another hour and plant all the many flowers we had purchased at Lowes the day before. We weren't sure what was going to give us the best color and last through the heat, so we bought many different varieties and the guys planted them where we wanted them, but also according to where they would grow best and gave us some great tips on caring for them. As expected the hydrangeas didn't make it where we planted them, but several are thriving and I wouldn't hesitate to buy this deal again next Spring and really landscape it out. The other item they repaired for us was a broken sprinkler pipe buried under the ground. We don't use our sprinkler system, but noticed a rise in our water bill. After the landscape work was done I noticed a wet patch in the front yard and it never dried up. I called mistakenly thinking maybe the workers had punctured something. The owner was absolutely beyond nice and even though I'm sure he knew that was not the case apologized if that's what happened and sent people right over to repair it. After digging down a couple of feet in to the yard and seeing the damage it was obvious it was the result of the cold winter or something and had been leaking for a while. They did the digging and repair in about 30 minutes. Our water bill is back to normal and even though that could have been one of those situations (which I've experienced with other companies) where the owner could have charged some "emergency, I'm going to get you for initially falsely blaming my guys" trip and repair charge it was way less than I expected and again, the owner and the repair guys were SO nice about everything!

Booked and asked for a Sat in mid September as it showed Sat hours. Got email back that that is only for meetings not work performed and they meant to change it.

Delay of 30 days before they could perform the service. Thanks.

This is a synopsis of a business relationship that I should have ended the 2nd time that a time or schedule commitment was missed. However, good business relationships are hard to come by and I probably tolerated too much. The truth of the matter is that NOT ONCE in our almost two-year stint of doing business did "Wilson Landscaping" ever meet a scheduled commitment. The company states in one of the final emails to me that I was NEVER satisfied with the work they did. This is not accurate, and I can supply emails where I complimented the work done several times. The room here that Angie's supplies will not let me include the email-chain and timeline. Know that up until this time, the average time passage from request to completion was over 33.6 DAYS. That is NOT an exaggeration. Just ask for the email chain if you need it. I'm including the last request for work and the dialog which followed. ======================= From: Steve Mitchell [mailto:stevemit@charter.net] Sent: Monday, June 30, 2014 7:10 AM Good Morning John – Well it’s that time again. In fact we talked about February, but I missed it. Sorry, but additional shoulder-surgery has prevented me of doing much of anything so we’ll need: <list, list, list> Thanks for scheduling as soon as possible. --- Sent: Friday, July 18, 2014 9:40 AM To: 'Wilson Landscape Design' Subject: RE: Landscape list New 06/30/14 What happened to having it done on the 15th? Let’s get this job done ASAP. --- From: Wilson Landscape Design [mailto:wlscape@aol.com] Sent: Friday, July 18, 2014 1:56 PM I am sorry I missed that appointment that we set up. It was not on the list for some reason. I apologize. The next available day is 7/29 --- Sent: Wednesday, July 23, 2014 4:21 PM To: 'Wilson Landscape Design' Subject: RE: Landscape list New 06/30/14 Fine. =============================================================================== Then I realized that this issue of scheduling and commitment had come up again =============================================================================== Sent: Wednesday, July 23, 2014 4:31 PM To: 'Wilson Landscape Design' No. Actually, it’s not fine. I just got chewed out (by a family member whom I greatly respect) because I’m too nice. I requested this work on June 30th, and was given an appointment date of July 15th. That appointment was missed, and I called last week, and was told that I’d be called back in a couple of hours. Again, this didn’t happen. Now I’m being told that I have to wait another 11 days before the yard is done. Folks, this is getting mighty old. I have got to tell you that after going back through emails dating back to August 15th, 2012, I don’t show Wilson Landscaping ever hitting an appointment at the originally scheduled time. Guys, you’re making me look like a “fool”. The LAST thing I want is to FEEL like one. Let’s get this done this week. My lawn is looking like sh*t. --- From: Wilson Landscape Design [mailto:wlscape@aol.com] Sent: Wednesday, July 23, 2014 4:43 PM I sent that to you on July 18th and it is now the 23rd the 29th is no longer available. Now we are not available until August 4th. There is nothing we can do before then unless we have a cancellation. Let me know asap if you want me to lock in the 4th --- Sent: Wednesday, July 23, 2014 6:23 PM To: 'Wilson Landscape Design' Subject: RE: Landscape list New 06/30/14 Forgive my incredulity, but “lock it in?” Seriously? With all due respect, since when do I have to “lock it in”? I had an appointment on the 15th of this month, and there was no mention of “locking it in”. I respond to an email sent on the 18th today when I was told I would be called last week. Your email stated that “the next available day is the 29th”. To me, that means “we’ll be there on the 29th. I’ve never had to “lock” anything in before. If that’s requirement now, then h*** yes, let’s “lock it in” for August 4th. --- From: Wilson Landscape Design [mailto:wlscape@aol.com] Sent: Thursday, July 24, 2014 7:45 AM With all due respect I think you should find another company to help you with your property. Since our initial visit you have not been satisfied with any of the services provided. We have had to make many return trips on multiple occasions to fix things you were unhappy with. Things should not be this difficult. We wish you the best of luck Have a good day =========================================================================== That was the last email I received. I attempted to contact John twice by phone and this last email: =========================================================================== From: Steve Mitchell [mailto:stevemit@charter.net] Sent: Friday, July 25, 2014 7:59 AM To: 'Wilson Landscape Design' Subject: RE: Landscape list New 06/30/14 Importance: High Hi John. I tried to call you twice. This is a prime example of the fact that email is never the best way to communicate when you’re attempting to be emphatic. I probably came off as a raving lunatic, and for that you have my sincerest apologies. It is what it is. I went back through email for over 2 years and reviewed our business relationship. (I’ve attached it to this email as a small text file). After a quick read, you gotta admit that even though you and your guys do good work, there ARE some issues with scheduling and effective communication with me. There are many out there who would have blown you off the first couple times things weren’t on time, yet time after time, I still stuck with you and your company. I can tend to be an a** and very demanding, but that’s why I keep my business relationships, through good and bad. I always want the best price but I WILL pay for high-quality work (though b******* all the way). [And finally,] I don’t want to ruin a business relationship because of p***-poor communication. Let’s talk about this. You have probably reluctantly remembered my phone number, but if you still don’t have it, it’s 817-xxx-xxxx If on the other hand, you don’t want to talk, there is one other issue: In September of 2013, I purchased: Quantity Item Price Total 1 16 Man-Hours Landscaping Services $559 $559.00 Coupon Code: Landscape-xxxxxx-1 Coupon Expires: March 23, 2014 Order Total: $559.00 With this work not being done, there should be about 9 hours left. Am I to receive a refund for the remainder? Sincerely, Steve Mitchell ======================== I have not received a response ======================== John Wilson and his "Wilson Landscape" is a business that is sorely in need of an organizational and time management overhaul. I've never seen a company's labor assets and available time managed so poorly. For that reason, regardless of the quality of the work performed, I would have to strongly urge Angie List members NOT to use this company for any of your landscaping needs. I'm not bitter, well maybe a little bit, since he left me and my lawn high and dry, looking like the devil. The proof is in the near-2 year dialog that I have compiled. If you would like to see the email chain in its entirety, please let me know. Also, by my calculations, I had about 9 hours left on my last purchase of 16 man-hours @ $559.00, but I've not yet heard whether I will be getting my money back. In the meantime, I've hired another Landscape Company to get the jobs done. Thanks, Steve Mitchell

did not respond after initial consultation - did not return calls or respond to texts. Salesman never returned calls or texts - after more than a dozen calls were made to the office and cell phone, I only spoke with the answering service, The provider's response was "I said it would be two weeks for the design." The point is irrelevant when there was "0" communication following the consultation. Only when I demanded a refund through the answering service and wrote a negative review, did the owner make contact. He personally saw the project through and the job was done satisfactorily. He has followed up several times to be certain I was satisfied with the work and asked that I revise my review.

I once again asked when they had the work scheduled for the package I purchased. They once again told me they were working on it and would get back to me.