VERIZON WIRELESS

unknown

The quality is good. They nickle and dime you for everything. They're Johnny on the spot with service. They will walk you right through it. They were on time.

I have not had a problem and so, I don't know what their responsiveness would be. I am looking around but currently, I am more likely to continue using them.

Purchased cell understood I could return in 2 weeks if I did not like. I then had to go to hospital which made me late on my return. I( decided I did not need this phone and because I was late they had nothing to say but sell it on craigslist. They were not interested in helping me in the slightest. I emailed Michelle Miller who is the regional president for Texas it says I would hear back within 24hrs and that has not happened it has been 4 days. I have emailed again for the second time. I wouldn’t use them if it was free. I own a cell phone now that I am not going to use. I was and remain very ill. Verizon obtained my checking account number and debited it. I was informed of this by my financial institution as of today, 03/31/14.

ATT was charging me over $50 for a home phone. Verizon has a wireless home phone for $25 with taxes. It is very reliable and portable although I do not plan to move. |Half price, better service with no long distance charges in U.S., cannot beat that. The only drawback is no old style dial up modem or fax will work but who uses them at home anyway.

We had a huge TV that was over 20 years old and it finally went out. We couldn’t get a picture. I am almost 75 years old and so is my husband but we are still pretty active and he still has his business that he goes to, we are not dumb people. I called Verizon and told them that I couldn’t get a picture and they said that it looked like I needed a new TV, so we bought a new TV. My grandson who is in his thirties and is very wise on computers and programs and stuff like that came out to set it up. We couldn’t get a picture. It kept saying like no service or something like that. I don’t remember what it said. He worked and worked and worked with it, so I called Verizon and got a really nice guy on the line and I told him what was going on. He said that we probably needed a new box and he asked me to call for an appointment and ask a tech about bringing a new box. I didn’t do it right away. I called after two or three days. I called and I got a guy who was of a different nationality. He was very rude. I told him what was going on and said that I thought I needed a new box and he said that I don’t. I told him that we can’t get a picture on the new TV and I would like him to send a technician out and see what was going on and he said he couldn’t do that. He said he was not allowed to do that. I told him that I pay almost $300 a month for TV and phone services and asked him why he couldn’t send me a technician. He said no to it and got real nasty with me. My husband was home and he came in and said he would work with him and try to get it done. He was nasty to my husband too. He insisted that he would not send somebody else. I got back on the phone and asked him if I could speak to his supervisor to which he said he was not available. He said that I have to wait for a while. I said I would wait and I waited a few minutes or longer than a few minutes while he was still trying to work with me to get the TV on. Later I was able to speak to the supervisor and she was also a foreigner. It was very hard for me to understand her. I told her what had happened and said that the guy who had come out was very rude and that I wanted some disciplinary action because I am an elderly person and I am not accustomed to being talked to like that and especially when they are providing me service. I asked her to provide a technician and I will pay him whatever I have to and she absolutely refused. She was almost as rude as he was, so my husband took the phone and said he would end the conversation and would call a TV repairman to come out and set up the TV. He said if it is the box, he would sue them and he hung up. We have called a TV repairman to come out and see what is going on. He said he would be here tomorrow. I have never in my life been talked to that way especially from somebody that I pay that much of money every month. I think their prices are way overpriced. I would tell others not to use them. I have a contract with them that I just renewed or I wouldn’t use them.

They provide a good quality service. We have been using them for about 10 years now and will continue to use them.

We switched from AT&T because we didn't get good service.

Service has been excellent for about 3 years; no billing problems.

I have used other companies before and Verizon works great for us. We have no dropped calls. We are very pleased with the service. Our plan runs us about 85.00 a month.