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TLC CARPET CLEANING, INC.

Carpet Cleaning, Carpet Sales and Installation, Air Duct Cleaning,

About us

TLC Carpet Cleaning is located in old town Lewisville and has been serving the North Dallas area since 1988. We are a full service residential and commercial carpet and upholstery cleaning company dedicated to setting a new standard for quality cleaning and quality service. We believe that success follows from treating customers right. That's why we pledge to act honestly and with integrity in all our business dealings. As part of that commitment, we strive to finish every job on time, within budget, and to your complete satisfaction, so you can rest assured that you're getting top-quality work at a top value with TLC Carpet Cleaning! While our forté is residential carpet and upholstery cleaning, we also service hundreds of apartment communities and have many large commercial accounts throughout the North Dallas area.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Air Duct Cleaning, Dryer Vent Cleaning, Carpet Repairs and Restretching, Upholstery Cleaning, Pet Odor and Stain Removal, Oriental Rug Cleaning and Rug Repairs, Drapery Cleaning, Smoke Odor Removal, Ceramic Tile Cleaning and Grout Sealing, 24-Hour Flood Service, Mattress Cleaning, Squeaky Floor Repairs, IICRC Certified in Water Restoration. The other side of our company (TNT Painting) offers full service interior and exterior painting services.

Services we don't offer

Dry Cleaning Carpet, Cleaning of Leather or Sued upholstery, Cleaning of natural stones such as Marble and Slate.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.877 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
3%
3
0%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 77 reviews

JoAnn H.
11/2021
5.0
carpet cleaners
  + -1 more
They arrived within the time frame offered. Able to give me a quote immediately and performed services up to my expectations in terms of quality. They finish the work in one and a half hour, did everything up to my expectations in a reasonable price.
Description of Work: Carpet cleaning and spot removal.
Rating CategoryRating out of 5
Yes, I recommend this pro

MALIK E.
08/2017
5.0
carpet cleaners
  + -1 more
They are really good. The price was very reasonable. Easy to work with.
Description of Work: They stretch the carpet clean it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Debby K.
10/2016
5.0
carpet cleaners
  + -1 more
We did have them come for carpet cleaning and we were pretty satisfied with them too. It was one guy and he was very professional what I like is most guys would come and clean your carpet they want to upgrade everything they try to sell you something they would say oh you need this or that you end up paying twice as much because they recommend as these other stuff and he just came and he did exactly what I want him to do he didn't try to sell me anything more than what I wanted, it was nice and clean when he left and I didn't end up paying anymore then what I was promised over the phone.
Description of Work: I used TLC Carpet Cleaning Inc for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David R.
12/2015
5.0
carpet cleaners, carpet installation
  + 0 more
They were on time, pleasant and did what they said they would do for the cost they quoted.
Description of Work: cleaned selected areas of stained carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Brandy R.
11/2015
5.0
carpet cleaners
  + -1 more
I was very pleased with my experience with TLC. I was frantic to find someone to come out same day to clean up carpet stains left by our dog and to remove the odor. Our dog had gotten into something that did not agree with her tummy and left us quite a mess on our carpet. TLC was extremely responsive and said they could send someone out same day between 12-2pm. The technician arrived shortly after noon and immediately got to work. I also liked the fact that when I called and when the technician came they both informed me that there is no guarantee of pet stains coming out 100% and that they could reappear. They wanted to be honest with me of this fact since many companies will not tell you this. After about 20-30 minutes I was asked to check the location and whether I was satisfied. The stains were gone and the smell was gone! I was very pleased with the service, the professionalism of the technician, and the price. I would definitely use them again!
Description of Work: TLC came out to clean up carpet stains left by our dog that got upstairs and went #2 on the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Heather F.
08/2015
2.0
carpet cleaners, air duct cleaning, dryer vent cleaning
  + 1 more
So in short, what I called TLC for and needed done was not completed and another problem was created. I did make contact in hopes it could be resolved and he wanted me to pay him again. I think that is the goal of this struggling company to create more work and trap the consumer.
Description of Work: I had a problem with birds in two of my vents. I have five on the side of my house, one is a dryer vent and the rest are exhaust. Birds were in my bathroom and I knew where the vent was outside, let's call it #5. The other I knew the room but not which vent on the exterior of the house. I got in contact with Paul from TLC and he came to give an estimate. Before he came I was interested in getting my dryer vent cleaned out as well as the exhaust vents. He told me the cost for the dryer vent and I knew I could get a better price. He also sent me pricing for A/C vent cleaning. I told him I ONLY needed the exhaust vents looked at. He came out to do the estimate while I wasn't home. During the estimate he broke off the dryer vent cover which additionally, had mesh to keep birds out and I didn't need him looking in anyhow. The original estimate was for 4 vents, when I only needed two cleaned. I just wasn't sure which two, among other things I didn't want done. On the day of cleaning the worker shows up and we are waiting on Paul. He finally shows up late and with the wrong parts. He tells me birds can't get in my bathroom vent, #5, so I am now doubting what I know about the location of the birds and nests so I have him clean the other three exhaust vents, not thinking about the fact that he should know what its going on and where the nests are. He tells me since I have someone coming to clean the dryer vent later he wont install the vent cover over the dryer vent and I should have the dryer guy install it. Keep in mind he broke it off. Paul has me sign a paper that is not accurate of the work we agreed upon and says he just needs it to get started on the work. I said you cant just change those numbers real quick? He pressured me to sign. All of this made me doubt his character, but I figured he wasn't the one doing the work and this isn't a friendship. He then had to leave to get the proper parts and once again the worker and I were waiting on him. By this point I have to leave. So I gave the credit card to my neighbor and told her the amount to sign for and expressed my concerns to her. He later texts me with a picture and tells me I have to get up there and take off the neon colored tape after 24 hours. If I could get up there, I wouldn't have contacted them in the first place. I have a large ladder on the side of my house that was used by them during the estimate and work. This ladder is not mine and he helped himself to it without my knowledgement which was unprofessional at best. The evening the work was done by TLC my next door neighbor called me and said she saw birds flying in and out of one of my vents, #5, the one he said birds couldn't get in! I'm not debating that work was done, it was...I assume. Just not what I called him for. And in the process created a problem I didn't have before and made no attempt to fix it. When the dryer guy came he cleaned from the inside and because Paul broke off my dryer vent cover on the exterior the birds continued to build. I had to have it cleaned out again when the last two vent covers were installed as well as have vent #5 cleaned.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

$228

Joe K.
07/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
One spot wicked back so I called and they came back out. Carpets look great. Using them for many years.
Description of Work: Cleaned carpets and sofa in 5600 SF home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Diane G.
06/2015
5.0
carpet cleaners
  + -1 more
They arrived on time and it took them much longer than expected. It took them 2 or 3 hours more than expected. They were very professional and kind.
Description of Work: Cleaned carpet throughout my apartment and did a very thorough job. Cleaned my apartment throughout after the furniture had been removed. I was preparing to move to another apartment in a different city. They did a superior job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Linda D.
06/2015
5.0
carpet cleaners
  + -1 more
They did a great job just like the other times.
Description of Work: They cleaned the carpet for a moveout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Denise L.
04/2015
5.0
carpet cleaners
  + -1 more
Great service and follow up.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Robert H.
04/2015
5.0
carpet cleaners, carpet installation, oriental rug cleaning
  + 1 more
This was a great experience! Paul Freeman came out to inspect before scheduling an appointment so that they could provide an accurate estimate. Service was extremely professional and thorough.
Description of Work: Cleaned and stretched carpets. Cleaned area rug at their facility and returned within one week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Kevin F.
02/2015
5.0
carpet cleaners
  + -1 more
I was very happy with this service. The technician was excellent , professional, expertienced and very pleasant to talk with during the service. He listen to my concerns and explained solusions
Description of Work: Steam-cleaned carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Patricia S.
02/2015
5.0
carpet cleaners, carpet installation
  + 0 more
The technician Joe was very conscientious. Cleaned about 1700 sf of carpet and stairs, stretched to remove waves, bubbles. Looks better than we hoped. For the amount and quality of work, price was reasonable.
Description of Work: Stretched carpet and cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Dennis D.
01/2015
5.0
carpet cleaners, dryer vent cleaning
  + 0 more
Went perfect. ?Very professional, polite, punctual and informative.
Description of Work: Cleaned out our dryer vent that was clogged with birds nests. What a mess that was. Also cleaned a couple of areas of our carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Meg N.
08/2014
5.0
carpet cleaners, heating & air conditioning/hvac
  + 0 more
A portion of our living room ceiling collapsed one evening due to an improperly installed AC unit in the attic. Since this is a rental property, the management company contacted TLC to bring in fans and dehumidifiers. lThe guys at TLC went above and beyond their contractual obligation (to deliver and install equipment). They drained the AC unit, vacuumed the carpet below the attic, and even swept up the sheet rock so that my family and I would not have to walk through it to get to the door. Having a gaping hole in the ceiling is quite stressful, but the TLC guys helped me to realize that there are some people out there who don't just perform the duties required by their jobs, but they also care about the people that they serve. If I need carpet cleaning or emergency service of this type again, my first call will be to TLC.
Description of Work: Installed industrial dehumidifiers and driers.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ray E.
07/2014
5.0
carpet cleaners, carpet installation
  + 0 more
The installation was completed in two trips to work around our renovation schedule. The first day the old carpet was removed where we were installing new wood flooring and the new perimeter tack strips were installed in the new office. The second trip was scheduled after we finished the wood flooring in the adjoining space. So on that day the carpet was installed and the (3) other bedrooms were steamed cleaned. All the work was perfect...no complaints. TLC's installer was friendly and professional.
Description of Work: Installed new carpet in a bedroom/office and steam cleaned the other (3) bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$401

Chuck A.
06/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very happy with the service. Services was performed right away with no complaint. I will use this service again.
Description of Work: Cleaned all carpets and sofa/chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Kimm H.
03/2014
5.0
carpet cleaners, air duct cleaning
  + 0 more
tech was great! very professional. he did a walkthrough and gave very reasonable quote. carpets look like new. would highly recommend this company
Description of Work: carpet cleaning 8 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Kathy W.
01/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
He arrived just before the scheduled time, explained the process and then set to work. When he completed the task he had me come and look at the rugs and explained that since they were on a concrete garage flooor that I needed to shift them every couple of hours as the concrete would hold the moisture. It was very cold outside and we had to do this inside of the garage due to the weather. The rugs look great and we are very pleased with the quality of the service we received.
Description of Work: Cleaned two 5X7 foot area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Jeanette W.
01/2014
5.0
carpet cleaners
  + -1 more
I was extremely pleased with the quality of the work and the professionalism of this company. I'd called in a panic, last minute, needing my carpet cleaned. They were able to accommodate me the very next day and were 1/2 the cost of another reputable carpet cleaning service. I was very pleased with the carpet-it changed color and smelled so clean for weeks afterward! Thank you TLC carpets! I'll be calling you again!
Description of Work: They cleaned/shampooed my living room carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Scott C.
12/2013
5.0
carpet cleaners
  + -1 more
I had TLC clean our carpet on 10/22/13. Mike arrived on time and did an excellent job. He was courtesy and very professional. The carpet looks fantastic! I was very pleased, and intend on using them again very soon.
Description of Work: Cleaned, deodorized, and spot treated 7 rooms, 1 hallway and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

LES M.
12/2013
5.0
carpet cleaners
  + -1 more
The cleaning went very well including some spots. The drying took over 5 hours. The cost was low because I had a coupon. Both the cleaning guy, Mike, and the guy that took the order, Paul, were pleasant and easy to work with.
Description of Work: I used a TLC Carpet Cleaning Coupon for 5 rooms and a hall, $99.95. The 5 rooms were the Family room (it's big so it counts as 2 rooms), Main BR, Dining room and a Bedroom/workout room. Mike cleaned the stairs, with 2 landings for an additional $34.95 There was a $30 trip charge and I had scotch gard put on every area cleaned for $86. With $18.22 tax the total was $269.12. There was no extra charge to move a few furniture items and he would have moved more if I had asked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269.12

Karen K.
11/2013
5.0
carpet cleaners
  + -1 more
Cleaned all my carpet. Tech was late for appointment but he did a great job!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$108

Kenneth R W.
11/2013
5.0
carpet cleaners
  + -1 more
Everything went as expected. Price quote was exact. Team was professional and on-time.
Description of Work: Clean all carpet in house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$319.23

BOB W.
11/2013
5.0
carpet cleaners, carpet installation
  + 0 more
excellent serviceman, prompt and courteous.
Description of Work: carpet clean _ restreching

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$211

Contact information

430 E CHURCH ST, Lewisville, TX 75057

www.tlccarpetcleaning.net

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 4:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Air Duct Cleaning,
Dryer Vent Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Drapery Cleaning,
Heating and Air Conditioning,
Ceramic Tile,
Interior Painting,
Exterior Painting

FAQ

TLC CARPET CLEANING, INC. is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:30 PM

Tuesday: 8:30 AM - 5:30 PM

Wednesday: 8:30 AM - 5:30 PM

Thursday: 8:30 AM - 5:30 PM

Friday: 8:30 AM - 5:30 PM

Saturday: 9:00 AM - 4:00 PM

TLC CARPET CLEANING, INC. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, TLC CARPET CLEANING, INC. does not offer free project estimates.
No, TLC CARPET CLEANING, INC. does not offer eco-friendly accreditations.
No, TLC CARPET CLEANING, INC. does not offer a senior discount.
Yes, TLC CARPET CLEANING, INC. offers emergency services.
No, TLC CARPET CLEANING, INC. does not offer warranties.
TLC CARPET CLEANING, INC. offers the following services: Carpet Cleaning, Air Duct Cleaning, Dryer Vent Cleaning, Carpet Repairs and Restretching, Upholstery Cleaning, Pet Odor and Stain Removal, Oriental Rug Cleaning and Rug Repairs, Drapery Cleaning, Smoke Odor Removal, Ceramic Tile Cleaning and Grout Sealing, 24-Hour Flood Service, Mattress Cleaning, Squeaky Floor Repairs, IICRC Certified in Water Restoration. The other side of our company (TNT Painting) offers full service interior and exterior painting services.
Dry Cleaning Carpet, Cleaning of Leather or Sued upholstery, Cleaning of natural stones such as Marble and Slate.

Contact information

430 E CHURCH ST, Lewisville, TX 75057

www.tlccarpetcleaning.net

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 4:00 PM