TLC CARPET CLEANING, INC.

I left a prior review for this service vendor. They returned to finish repairs to dryer vent. They found further blockage and were able to completely clean it out. It was a difficult process but the owner stayed at it and resolved the issue. Very professional and service oriented. May be higher than some others but definitely worth it.

I had used TLC for carpet cleaning several years ago and had such a great experience that I had to use them again. Here is my summary of my experience this time: Paul Freeman, manager, came out and looked the job over and gave me individual prices for the tile/grout and carpet cleaning. Unlike other companies the price was all inclusive and their was no up-sale or options pressure when the technician came out to do the job. Do to the size of the tile job it took 3 days to complete; clean and seal one day, dry one day, finish remaining tile next day. Mike, the technician, showed up exactly as scheduled both days, worked efficiently and exhibited professionalism I had not experienced before with a carpet cleaning company. As I said before; there was no up-sale for additional services like you experience with other companies, come in do the job and leave. A very polite man. The carpet had not been cleaned for several years and had stains and traffic marks from my family and grandkids. All, every last one is gone and the carpeted stairs look brand new. One area that impressed me was around the base boards where the dirt accumulates and a dark areas appeared. All perfectly cleaned even around the door jam areas. The carpet was left clean without any stiffness or evidence of other residue. The tile cleaning and grout sealing was a similar experience, everything looked new. We have had a few spills since the sealing and they cleaned up perfectly so the sealant is doing its job. Overall I can not say enough good things about my experience with TLC; from the people you deal with to the quality of the work done. Excellent, you can't go wrong using them. Yes, I will recommend them and will definitely use them again.

I was impressed with ;his responsiveness, professionalism ,knowledge, and hands on approach. I am using him to repair the structural blockage in my vent.

It was good, there were some spots that they couldn't get out but overall it turned out great.

These guys were very professional. When I called, they were able to fit me into the schedule within a day or two. They came on time, set up, cleaned the carpets all over the house. The carpets looked really good when they were done. The price was so reasonable, that most likely, I will not attempt to clean them on my own again. I am very satisfied with their service.

It went well. There were some things that didn't come out but there was one stain that he just couldn't get out. It was a groupon so the pricing was good. They were responsive. There's a lot of problems with punctuality; they come in a wrong day and they come the right day but the wrong time. They did pay me back.

Initial contact was great and they were very accommodating to our schedule due to guests coming to our house. Technician was very professional and arrived on time. They worked with me on price to make best use of my coupon from their website. Very pleased with results.

My experience with TLC was pleasant from the first phone call until the technician rolled up the last of his hoses and equipment. They arrived on time, did what we asked them to do, AND got a stain out of the carpet that I had forgotten was there. That stain was in the carpet when we moved in and nothing we had tried had removed it. The only unexpected thing that happened was that I thought I remembered being told that lightweight/small things would be moved out of the way by the technician but that was not what happened. There was a lightweight rocking chair and another decorative chair on rollers that were not moved. The floor mat and desk chair were not moved in the office area. None of that was a big deal to me it just wasn't what I thought was going to happen. We have some furniture that needs to be cleaned and I am sure that we will be calling them to take care of that service.

They arrived on time and did a thorough job. Got out some tough spots and carpet now looks great.

This is a vacant rental property and the carpet was pretty dirty but Mike came in and cleaned it up beyond what I thought it could be cleaned. There was a time window between 1pm-3pm for them/Mike to show up and I think Mike arrived around 1:30pm and he finished cleaning the carpet around 3:30pm which is good time for cleaning the whole house. Mike was very polite and prophessional with good communication skills. The price I paid was right in line with the estimate. The only issue was that they were suppose to call before arriving and they had the wrong cell phone number for what ever reason and couldn't contact me but Mike more than made up for that with his work/results. I would highly recommend TLC to anyone looking for carpet cleaning and to ask for Mike.

Great he was on time and did a great job!

Mike was nice and professional. He arrived during time window given, and was very courteous. The carpet looked better once he was done, but some spots seem to come back or appear, but I don't think the best quality carpet was installed. So we might change carpet in future.

Mike arrived on time and was friendly and professional. He explained what was going to be done, how it was going to be done, and about how much time it would take to complete. He explained how long to expect to wait for it to dry. That all went without a hitch. The only thing was that a futon did not get moved, so a spot was not cleaned. My husband asked them to come back and clean that spot, which Mike did, at no additional cost, and again, with a friendly, professional attitude.

He came on time. Was polite. Went right to work. He put a tarp down underneath the rug while cleaning. He did a good job.

Prompt and friendly servicer. Very professional and did a great job. Only tried to sell us a maintenance plan, but no pushy sales pitch for up charges. Quote is what we paid. Only complaint is that we had a trip charge because out of normal servicing area, hence the B for price, but after the job done would gladly have out again. Nice followup letter after service too.

Do not use these people as they require the customer to do all the work of the estimate, which we are not qualified to do. Do call someone willing to come and do an estimate in person as these people are trying rely on the customer until they show up to do the work and may decide that we did not provide accurate information to them.

Responded to call immediately. Gave quote over phone On time as promised, got the job done without any fuss Totally professional, price did not change

He arrived on time, got set up and took care of business. It was a great experience.... well as great as a carpet cleaning experience can go! Will definitely use them again!

From setting the initial service call to the tech Mike leaving my experience was very pleasant. They answered all my questions. They gave me professional service. I will use them again.

They came and gave an estimate and wanted to do the work while they were here but didn't have all of the right tools. I didn't think they would do it that day so there was no problem with the expectation of that. They came back when they said they would and even threw in a couple little extra areas on the steps for free. They kept the cost down. The rug looked like it had just been laid the first time. They got all of the stains out and worked hard to make it look great. I loved the service technician. He was very kind, friendly, professional, and I trust him completely.

TLC did an awesome Job cleaning my carpets. They were very thorough, moved furniture and completed the job in a timely manner, as I had a specific time I needed it done for an appoint,ent I had. The gentleman who came to clean was prompt, well dressed and extremely professional. I would give the, an A+

I use them all the time. They're very prompt and fast.

The main part of the job was a large media room which was done in a timely fashion with excellent workmanship. The carpet was cleaned very well, all stains removed, and the stretching was wonderful. It looks like a new room! He also did a couple of other little spots of stretching in myu closet, and cleaned my bedroom carpet. I was thrilled with the man who came out, and the excellent job he did. I was also pleased that they scheduled me in quickly per my request.

TLC responded to my on-line inquiry within minutes. Paul (the manager) asked detailed questions regarding my drapery issues and then asked me to email him pictures so he could give me a fair price. While this was somewhat of an inconvenience I would rather there not be any surprises i.e. additional charges when the work is completed. In fact, TLC quoted me a higher price than another cleaner but given the fact that the other cleaner did not ask for such specifics and pictures I felt TLC was going to handle this job more professionally. Mike came out two days later and spent 2+ hours dry cleaning my drapes. He was friendly, professional and clean. I felt comfortable with him in my home. My drapes are now clean and fresh smelling. I would absolutely call TLC again.

TLC did a great job with my carpets. The crew was very professional and friendly during the visit. I really appreciated how they went above and beyond to do a great job. The day of the visit the crew was right on time to the job. They were very easy to work with. I would recommend this company to anyone and will use them again in the future.