Sparks Appliance Outlet & Repair

Shannon, the owner treated us so horribly. This is by far the worst customer service we’ve EVER received, and after looking at previous reviews, it seems like other people have also been disrespected by Shannon. When placing the order with Co-Owner Tatyona, they were aware we were buying in behalf of a business with full authorization. We moved forward with the purchase due to their agreement of an invoice CC transaction and next day delivery. The next day delivery was essential to us as we’re interior designers with a deadline. They were more than happy to sell us the fridge as we would become regular customers. This was May 6. The next day(May 7), the day of the delivery I received a very offensive call 30 mins before the delivery time from Shannon stating they won’t be delivering the fridge due to the transaction still pending and not being able to schedule delivery again, if even, on Thursday May 12th… I understood that, but why schedule a delivery for next day knowing you have to wait for transactions to clear? Next day delivery on May 7th was promised. Transaction fully cleared on 05/09 and we were willing to provide Shannon with whatever he needed to verify the transaction as he continued to refuse giving us our fridge. Picture ID with business CC. Amex Transaction. Amex account holder information. Business documents. He continued to refuse our verification method and give us a hard time to acquire the fridge. At this time, the funds have already been pulled from our account and we told him we can pick it up, that’s not a problem. Shannon followed up with “You, or nobody is going to be coming into this store to take anything from me, nor will we be delivering anything to you until this transaction clears. You can cancel, go to Home Depot, I really don’t care”. This was clearly a lie coming from Shannon as Amex verified that the funds have been successfully received but yet the transaction hasn’t posted on his end - according to Shannon. His next comment was how we didn’t have the card physically with us, but they clearly knew that as he assisted his wife, Tatyona to provide us the invoice. Again, we attempted to provide him every ANYTHING needed to verify but he refused. Today, May 12th, we walked into Sparks to see Tatyona and she have absolutely no idea who we are - she knew as she was hostile towards us immediately. Once we refreshed her memory, she acted clueless. We offered to purchase the fridge right then and there with our ID and CC to verify. Now, she refused to do this and stated our refund/cancellation has been processed. We left the store and came back only a few seconds later to ask for a copy of the cancellation. Once I asked for the receipt of the refund, she only then voided the transaction because I asked. Very unfortunate experience - I wish I could post the recording of the conversations. This interaction is by far the worst myself, and my team have been treated by company. The disrespect was extremely unprofessional.

Excellent job! Well pleased

Smoothly and seamlessly

Great experience! I received a call to discuss the work and price within half an hour of requesting a quote on Angie's List. I was able to quickly schedule the installation. On the day of the installation the guys called to confirm the time, arrive right when they said they would, and the installation was quick and efficient.

I spoke with Riles about my dryer that was squeaking really loud during the whole cycle ,really annoying! He was able to come out that very day and fix the problem at a great price! 10/10 would recommend

Bad start when technician did not show up during the scheduled time, no call either to keep me updated. I contacted them and Jacob came out later in the day. He had the part on hand, as they had taken my model number over the phone earlier, and had come up with a likely diagnosis and likely part needed. Jacob went to work at lightning speed to replace the broken part. Diagnosis, new part, and installation done in a single trip, reasonable price.. I will use this company again, despite the scheduling issue.

They were very efficient and knowledgeable. Will not hesitate to refer family and friends for appliance’s repair service.

Service was on time, courteous, and knowledgeable.

They were fabulous, experienced and knowledgeable. I will recommend them.