Finishing Touch

We where given Adrian's name and company Finish Touch through friends. We met with Mr. Whitaker about the re-construction of our home that had a water line burst. After meeting Mr. Whitaker we decided to contract with him for drywall work, painting, and some tiling. We paid a deposit of 50% ( $5900.00 ) and his men started working. While this work was being started he explained that he also does hardwood floors. His pricing was in line with other quotes we had received and the pictures he showed us of how our floors would look were wonderful. We decided to also award him the flooring contract. We again paid a deposit of 50% ($10,000.00)and his men started the demo of the existing floor. When we got to the point of re-construction on the floors the entire project went south. The subfloor we contracted for was supposed to be 3/4" plywood. What was put down was 19/32", was not even sure if that was close to what was supposed to be there but knew it was not what we agreed upon. I brought the concern to Adrian's attention and he told me that the wood was thinner but somehow stronger. He also explained that the correct plywood was all warped and there was no way to get any adequate pieces anywhere we just needed to accept it. I again told him my concerns in the change and If it was not correct he would need to remove it. They proceeded to install while I looked up information over the next day. That is when the actual hardwood flooring arrived. OMG it was TERRIBLE. we were told we would get #2 red oak, shown pictures of fished products with long planks hand scrapped, and what arrived was a #3 & #4 red and white oak mix. The pieces were mostly 10"-16"long, splitting, had bark on them, holes through them, and some were even rotting. I told him there was no way that we would accept the product provided and to return it and provide the product we were promised. He started saying that it was the only wood to be acquired throughout the metroplex that I again needed to accept it and then started to demand more money. I told him we would not release any additional funds until the subfloor was corrected and the hardwood replaced to match what we were sold and contracted for. He promptly removed all his equipment and left our home. He refused to correct the subfloor wood issues and told us he would install 850 of 2000 square feet in the hardwood materials we were supposed to have and interlace the inferior product into it. We again told him that would not be acceptable and at that point requested a refund. He initially said he would refund all of our money by noon that day, but later in the day stated to me that our checks has cleared and he would not be doing any refunds or corrections. At this point Mr. Whitaker has received $15,900.00 from us and we have 2 rooms tiled (we provided the tile ) the laundry and powder bath, rough sheetrock on the ceiling in the kitchen, the wrong plywood subfloor, and rough demoed floors upstairs. My wife and I are devastated as this company has taken all we had in savings and left us, in our opinion, with an utterly destroyed home. The worst thing is I still feel like they would have done a great job with the sheetrock and painting portion. I wish Adrian was honest when discussing the hardwood floors and if they could not install them properly at least let us know and returned our money before proceeding so that we could afford to pay another contractor to do it right. I would have to say, never allow this company to perform work in your home simply based upon their business ethics and performance. We are now having to pay other companies to remove their products and re-do all of the work. This will cost us more that the original bids and Finishing Touch has walked away with near $16,000 and refused to do anything. I even asked for an 80% refund so that they could cover some of their labor costs and materials that were used. I was told to take them to court if I wanted to see anything. Now we have to pay a lawyer, even more expenses, to try and hopefully re-coup any of our money. Adrian Whitaker and Finishing Touch should be ashamed.

The last time I used them, it was a $5000 job. They are just starting the new job. In the past, they have turned out to be less expensive. They cost less, but they do very high quality work. With regard to responsiveness, they are pretty good at that. I have recommended them before in the past.