BMR Pool and Patio LLC

We are very pleased with our swimming pool. From the design, to the build, and final setup was great. This is the second time we have used BMR. It is so refreshing to hire a company that will do what they say they are going to do when they say they are going to do it. Tyler helped us choose the design we wanted for our space. Carlos kept us informed throughout the build process. Great team to work with.

This was a huge project to undertake. We started the planning in September of 2014 and construction in October 2014. The bulk of the work was completed by the end of March with final punch list items being cleaned up in April. We were very pleased with the schedule and everything went as well as could be hoped for. Our project manager Jason was extremely responsive and was always available by phone and in person when I needed him. The cost was my one complaint but considering the level of expertise needed I felt it was fair.

I used BMR to install my pool and they did a great job. What was great about them is that they worked with me on the design and they delivered exactly what I wanted. They were very professional. They were on time. They communicated with me very well. This is the second time I have used them.

They gave the better estimate. It did not go well. The guys that did the stone work were excellent. The supervisors and the management were unsatisfactory. The price was fair.

They designed a beautiful pool for us with a waterfall and new deck. They were with us from start to finish. They also installed a new 8 foot fence. They generally use subcontractors to do most of the work, but they are in touch with the entire project. They did a beautiful job. We have now had our pool for five years and have had NO trouble with it whatsoever. Quality construction!

Badly

We were very disappointed that BMR didn't care enough to call us back with a quote for the pool heater.

They came out and gave us an estimate. We called to see if there was any wiggle room in their pricing and they emailed with a price about $1,000. lower. About a week later we called and told them we were interested. We were told it would take about a week to get started and 2 weeks to complete the job. We went to their showroom to pick out the tile and finish we wanted and paid our down payment. We were told we would receive a call that week from the foreman so he could come out and see what the job would entail. Two weeks later we had heard nothing so we called them and then the foreman called. He came out and told us that they would begin the work the next week. The next Friday we had heard nothing so AGAIN we called them and they said they would be there on Monday to start the job. Monday at noon we had heard nothing so we called and they said they are on their way. NEVER SHOWED on Monday and finally got there Tuesday around 1:00. Turns out all work is contracted out to other companies and a different crew showed up to do every part of the project. Luckily I got nosy and went over and opened the box of tile that they had planned to use to find that they had the wrong product. Unfortunately most of the people who did the work spoke very limited English so I had a very difficult time making them understand that this was not the tile that we picked out. They broke a bolt on our diving board when they removed it and then didn't fix it when they put it back. They cut a pipe on our pump because they didn't have the right connection to do what they needed to do. They also lost a piece to our pump when they took it apart to test and make sure it didn't leak. The concrete underneath the rocks in the coping dripped down onto the tile and they left it. The substance that they put the tile on with created a rough smudged finish below the tile. It took 5 weeks from the time that we picked out the material until they "finished" the job however, they still have not come back to clean up their sloppiness or to fix our diving board.

They did a fantastic job. Anyone needing an outdoor living space or pool will be very pleased with their work.

They were recommended to me. I think that the quality of their work and the subcontractors that they brought in were outstanding. The work cost me around $10,000. The work turned out to be fine. I will use them again in the future.

They whole thing was very unprofessional. The owners were former fireman. They had done work for me in the past and they did good work when they first started their business. This was not a good job however. They told me they could do the job in a certain amount of time and it took a lot longer. It took me having to beg the workers for them to get to work. They tore things out like my sprinkler system and cable wires and did not fix things that were wrong or messed up. They will not respond to me about the things that need to be fixed either.