Texas Pride Custom Floors

TLDR = 2 ½ out of 5 stars. Good customer service. Good for BASIC tiling. BAD for anything more complicated than brick pattern. And I do NOT recommend this company. We chose Texas Pride Custom Floors as they are local & had good reviews. We were upgrading 3 areas in our home. We did an accent strip in our master bath. It came out great. We did an accent wall surrounding our fireplace. It came out great. We wanted to do a HERRINGBONE pattern backsplash in our kitchen. It did NOT come out great. As a matter of fact, the first tile we chose, as the tiler was installing it in a HERRINGBONE PATTERN said it wasn't going up right. After meeting with the sales rep, that tile was torn down & we chose a different (LARGER) tile that the rep recommended would be a better choice for our HERRINGBONE backsplash. We waited a week or two while the new tile was on order. When the new tile finally showed up, the tiler showed up & started installing the HERRINGBONE pattern we wanted. Unfortunately, the herringbone pattern was being installed HORRIBLY. The tiles were NOT spaced properly. We talked to the tiler about it & were told it wasn't his fault. We looked at the work & there was only about 1/3 of the tile that had SPACERS. Where it is our understanding that with a COMPLEX PATTERN, that EVERY TILE should have spacers all over the place! The tiler insisted it wasn't that the tile was missing spacers. It was the TILES FAULT that the installation was bad. We were quite UPSET & I was close to tears. The Site Rep showed up & we talked about it some more. And we UNHAPPILY AGREED to redo the tile AGAIN (for the THIRD TIME) & instead of the HERRINGBONE PATTERN we'd been dreaming of - we SETTLED for a subway pattern. Then, once the tiling was finally completed..... As instructed, we waited about a week to seal the tile (CALCUTTA MARBLE) for everything to set. Once we started the sealing process, we found SEVEN cracked tiles. The site rep had to come out (again) & approve for the tiler to come out & fix these cracked tiles. The tiler came out & fixed the tiles. Then - we noticed the next day that there was still more tiles needing to be replaced. This went on, back & forth about 3-4 times, each time, the tiler attempting to blame us for doing something wrong to crack the tiles. As he was replacing one tile, he'd crack the one next to it, then blame us. WE SAW THIS HAPPEN TWICE. The job is FINALLY completed (this started in early September - Completed in late October). We are happy with the final product. Though VERY DISAPPOINTED about NOT GETTING THE HERRINGBONE PATTERN that we wanted. OH! By the way - WE PAID FOR THE LABOR OF HERRINGBONE PATTERN that we did not get. All in all, the Customer Service for Texas Pride Custom Floors was good. And as long as all you want is VERY BASIC TILING, the end product is good. If/when we decide to do more tile work, we will NOT be going back. And we do NOT recommend this company. They get 2 ½ out of 5 stars - and that's mostly for customer service & the VERY BASIC tiling work. I have pics - but not seeing where to upload.

Overall everything went very well and I'm very happy with the work. Brett was very attentive to any issues or questions we had and I think made for a very good experience. Brett was also able to get the back ordered floor panels within a week and had the installers come in nearly a week earlier than planned. They also completed the work in only two days, minus a couple of post install touch ups. My only complaint, was the installers ignored a wet paint sign we had on a box window pane, which had to be redone afterwards. Again, my overall experience was very positive and I would recommend them to anyone.

From start to finish the service was friendly and professional. They are very up front about costs and do not hide anything. They are very knowledgeable about the products they sell. At some point I the future we will be getting our upstairs carpet replaced and will be using Texas Pride Custom Floors when the time comes

Everything went well. Their installers came when they were scheduled. Did a fantastic job! When the installers left they left my house free of all scraps and vacuumed the carpets. I definitely will use them again and I would recommend themto anybody needing flooring.

They did an excellent job. They scheduled the time, came right on time, and actually got the work done in one day instead of two. They even helped us move the furniture out and back. I had to call them the next day for an issue with a threshold and they came right back out and fixed it no problem. They even said if we had any other issues to just call and they'd come right back. I even recommended them to my church for some flooring replacement and their bid came in $2000 less than the quote from the company they'd used before!

I was so happy with everyone and how eager they were to help. I had already contracted someone else to actually install all of the tile and it didn't matter, everyone was so willing to help me. As it turned out the original contractor bailed on me and Mitchell and his crew jumped right in to help me out. I wish I had known about them from the beginning but everything turned out great and my bathroom is gorgeous. I will absolutely hire them again on the next project I have coming up. They are all really dependable and kind folks to work with.

Would absolutely recommend Texas Pride. They were competitively priced, prompt and did great work

Mitchell and his crews were such a pleasure to work with! Very attentive, answered our many questions, helped us fit out budget, even more importantly stayed on budget, worked quickly and did a great job! We are so pleased with their work and they're service!