Pendelton Septic & Pumping

It really appears that Pendleton Septic is Dr Jekyll and Mr Hyde when it comes to business. I regrettable have to recommend that you look elsewhere for Septic work. Read on to find out why! Reading through some of the reviews I found common ground with almost all -- Good and bad reviews. I found Mark & especially Mark Jr very affable but when it came to getting the work done...not so much. We dug profile holes and worked with their recommended designer and got the Septic Design plan back on 9/24/2022. I Got their quote the end of September 2022, accepted their bid on 10/10/2022 and requested a start date and completion time on the contract. They stated a Start date of 10/20/2022 and done in 2-3 weeks. Sounds good...Right?? Well... They did not start on 10/20 nor was it done in 2-3 weeks. I told mark I wanted to be out of the rental we were in and in to the new property by the end of November to avoid paying another months rent and a working septic system was the only thing holding us back. NO such luck. After paying an Extra Months Rent for the Rental, We moved in to the property on 12/9/2022 with Tanks in the ground and hooked to the house but no leach field. "Go a head and move in and we will pump it if we have to" was their response. On 12/24/2022 (Yes Christmas eve 2 months after the start date) the septic tank was in and working but still no leach field, not covered or inspected as required. I wrote an email requesting a status update as when they might be able to finish the system. Admittedly there were some weather delays, and Christmas and New Years holidays. Given that, we still had to make a bunch of phone calls and text messages to get them out to finish our project. The project is just now getting finished the weekending March 10, 2023 more than 5 (Five) Months. All work is done but still waiting for inspections. The Work they perform appears to be good work when they do show up, but getting their attention and getting them to finish was exhausting. I would really like to give them a good review but this experience dictates that they need to do Much Much better. They came by to pick up the final payment with out a Thank You or even acknowledging the payment was made, which most of us would call "Common courtesy" or Good Business relations unfortunately they missed the boat once again! I would give 4-5 stars based on the work actually done, but 1 star based on My level of effort to get them out to complete the work....Thus 2 stars overall is the best I could muster.

First weekend in December I had an issue with my grinder pump tank overflowing and suspected a bad grinder pump. I contacted Pendleton Septic Pumping & Service on Dec 6th and they said they could come out and look. I don’t know anything about plumbing or grinder pumps so I relied heavily on what they said. They came out and pumped out the tank and found that the grinder pump had blown. They said they found a pump replacement (a Barnes pump model ZOGP2072L). They told me for install and pump total would be $4850.00 Dollars (they only took cash or check, no credit cards). It was an emergency so I secured a small loan and made a bank check out to Mark Griffor (who I was texting with back and forth for correct name spellings for the check). They completed the job on Dec 6 but after that all communications with Mark Griffor stopped. I have tried repeatedly to receive an invoice for Insurance purposes and have not had any responses back. Date today is Dec 22 and still no invoice.

Marc with Pendleton Septic was extremely helpful and informative with Septic system requirements and restrictions in the Austin area. He drove out and surveyed a potential property that needs a septic system. Thanks Marc a true professional at your trade.

Mark Came on one day notice and pumped out our aerobic septic system. Very personable and we will use again. Total charge $400.00

Could not have been more pleased. Mark Griffor called when he was on his way from a prior call. He and Alejandro were professional and courteous. They answered all my questions. I was charged less than the maximum Mark quoted over the phone.

unknown

Very friendly and prompt. Willing to explain to the level of detail that I was looking for. Performed a repair instead of a replace.

Crew very patient - I did not know where my septic tank was. They located tank after quite some time, dug up the lid, pumped and washed tank. Applied risers so that we could locate tank the next time.