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Appliance Science

Appliance Repair, Appliance Repair - Small


Services we offer

Appliance service repair and instalation

Services we don't offer

Pluming, electrical

Amenities

Warranties
Yes

Reviews

1.38 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
13%
1
88%


Rating CategoryRating out of 5
quality
1.3
value
1.8
professionalism
1.1
responsiveness
1.0
punctuality
1.0
Showing 1-8 of 8 reviews

Brian V.
07/2024
1.0
appliance repair
  + -1 more
Appliance Science never showed up when scheduled by Assurant, the company that Lowe's Home Improvement outsources to for Lowes Protection Plans on appliances purchased at Lowes in the Austin, Highland Lakes, and Hill Country areas. Furthermore, one cannot get a hold of anyone at Appliance Science. The phone number Assurant passed to me for Appliance Science is a cell number for a Marcus Rodriguez. He does not show up when scheduled by Assurant, won't call, won't return calls or texts. When I tell Assurant that Appliance Science has not shown for two service calls, they merely reschedule them. I cannot get it through the Assurant service coordinators that this firm or man will not show up, and therefore, they need to find another repair service provider. Assurant says they have no one else authorized to repair under the Lowes Protection Plans. Furthermore, one cannot get to anyone at Assurant or Lowes to elevate this problem to get another service provider.
Description of Work: Repair an electric clothes dryer making noise.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Kaleb S.
06/2024
1.0
appliance repair
  + -1 more
I made a claim through Assurant on a dryer purchased at Lowes. Appliance Science was assigned. I took off work. No one showed up. Called Assurant who told me to set up another work order. Appliance Science was assigned. I took off work. No one showed up. No one answered the phone despite multiple calls. I received an email today (months later, after I just bought a new machine) stating that my work order was completed by Appliance Science through Assurant. That's just not true. They have never showed up to fix anything. This company is TERRIBLE. Shame on Lowes for contracting with this company.
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$800

Michelle H.
05/2023
1.0
appliance repair
  + -1 more
Appliance Science is terrible and I hope Lowes will remove them from repair service provider. If they don't respond soon I will report to BBB and smear them on Social Media
Description of Work: appliance repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


rebecca M.
01/2022
1.0
small appliance repair
  + -1 more
This man is the worst!! He may be a decent service person, but not great, as he didn't diagnose either problem exactly correctly. He did order parts, but never called again. I called and texted him numerous times with no response. I reported him to GE as he was their service person. He missed appointments and never called. My problems with both items with on for months. Finally GE took up my case and sent another service person from San Antonio and my issue is now resolved. GE, Lowe's and whoever else uses him should definitely find another person.
Description of Work: Dishwasher and oven (GE)

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Dennis H.
12/2018
1.0
appliance repair
  + -1 more
Like other members, I purchased an extended warranty from Lowe’s and the work was contracted out to Appliance Science. They have now missed 3 appointments between October 31 - December 31, 2018, and on only one of these appointments did they actually call to let me know they couldn’t make it. They also do no follow-up after missing an appointment. Instead you have to chase them down to reschedule. Extremely unprofessional. If you can avoid this company, you should. Calling Lowe’s call center has provided little to no assistance. They clearly have no back-up plans. I’ve wasted far too much time and impacted my own business by waiting for these people to show up, and hoping the same doesn’t happen to you.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


William M.
08/2013
1.0
appliance repair
  + -1 more
Purchased a dishwasher from Lowe's this year. Last week it stopped working properly. Called Lowe's and they scheduled Appliance Science to come to my house bewteen 8am and noon on 08/27/13 and fix the dishwasher. Never received a call from them or came to the house. Called Lowe's back to reschedule to 08/29/13 bewteen 8am and noon as I had to leave for work. On 08/29/13 again never received a between 8 am and noon. Called Lowe's back and was told I that I would soon hear from them, this was at 12:30pm. Come 3:30pm and still no call. Called Lowe's back for the last time, was told another customer had tried to contact them and only received voice mail. Lowe's also left a message on their voice mail. Was presented with the option or either filing a complaint, or re-scheduling with the same company. Decided to file a complaint and wait for the copy of my receipt from Lowe's to use a repair service recommended by the manufacturer.
Description of Work: Was scheduled to repair dishwasher.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Lowell P.
03/2011
1.0
appliance repair, small appliance repair
  + 0 more
poor
Description of Work: This was a warranty repair of our dishwasher that we purchased at Home Depot. Appliance Science did not show up for the appointment and would not return our calls. This happened two or three times. We complained to Home Depot and they had trouble contacting Appliance Science. The dishwasher was repaired after about 6 weeks.

Rating CategoryRating out of 5
quality
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Charles H.
05/2010
2.0
appliance repair
  + -1 more
His initial visit was timely and professional. He told us that he would order parts and return the next week. Nearly a month later, our dishwasher is still broken. Appliance Science will not return either Old Republic or our telephone calls. We've given up. Not even the courtesy of a call. Very unprofessional.
Description of Work: Marco accepted the contract call from Old Republic Home Warranty to come to our house to repair our dishwasher.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$60

    Contact information

    6403 Lohmans Ford Rd Ste B, Leander, TX 78645

    appliancescienceinc.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    Appliance Science is currently rated 1.3 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    No, Appliance Science does not offer free project estimates.
    No, Appliance Science does not offer eco-friendly accreditations.
    No, Appliance Science does not offer a senior discount.
    No, Appliance Science does not offer emergency services.
    Yes, Appliance Science offers warranties.
    Appliance Science offers the following services: Appliance service repair and instalation
    Pluming, electrical

    Contact information

    6403 Lohmans Ford Rd Ste B, Leander, TX 78645

    appliancescienceinc.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM