Weeks Service Co

We’ve been using Weeks for years for routine maintenance, always with good results. This year we decided it was time for a system replacement, including all the attic ductwork. We got an outstanding team who did a superb job with this large task: 3 and 4 ton Daikin condensers, matching furnaces, new ductwork, and all the bells & whistles that go with that. We are very pleased with the results and highly recommend Weeks Service Company. Many thanks to Theo, Richard, John, Edgar, and Braedon. You guys were all professional, polite, treated us and our house with respect, and most of all were highly competent. It was a pleasure going through this big project with you!

WEEKS’ Service Company's FRAUD We have done quite a bit of business with WEEKS for years now-purchasing/installing new equipment, making repairs and improvements, as well as paying over $200/year for their “maintenance agreement”-where they would come out twice a year to maintain the A/C system in the Spring and the heater in the Fall. Last Thursday (12/2/21), Jesus came out to do the heater check, which shouldn’t have had any problems, since it was newer and installed by WEEKS. He, for some reason decided to check the A/C, which was not common practice in our experience. He came down from the attic and informed me that the evaporative cooler was rusty and had a leak. I told him that we weren’t having any problems with the A/C. He showed me pictures, but I could see no leak. He said that it wouldn’t last long and should be replaced, as well as all the ductwork. He never went outside to check the outside unit. He said someone would come out tomorrow to give me an estimate. Leigh came out early, and gave me an estimate for almost $7000. He went outside with no tools to “look” at outside unit, came back in and said it was “fine”, and didn’t need replacement. I called another HVAC company to come out and look at the evaporative cooler. They did, said it was common for them to get rusty, but there was NO leak. They went out and checked pressure on outside unit and said it was fine. Had there been a leak, the pressure would have been off, but it wasn’t. They also checked air flow from each vent and said it was fine. What Jesus did, with WEEKS’ support, constitutes fraud. I began to think back: (1) (in 2017) to being told that our heater wouldn’t last, and being sold the most expensive one that they had, which ended up being too big for the space in the attic (as per installers), and really doesn’t work well. This was “sold” by Anthony, who now has moved up in the company. (2) (2016) Len coming out for an A/C check, noticing that the pan was full of water, moving it, then leaving, saying nothing. A few days later water began staining hallway under attic. This water destroyed our plenum box. This cost us over a $1000 to replace plenum and pvc piping to carry overflow outside. (Thank goodness we had Mark, who tried to fix plenum, but it was too saturated, and got us the replacement for half off.) Len is still with the company, but in another capacity. Apparently, WEEKS “honors” those who “sell” new equipment, whether it is needed or not; something Jesus picked up on rather quickly. It simply boils down to fraudulent practices. We will never do business with WEEKS again. My advice would be to hire an HVAC person to come out once a year to check both your systems-someone you know and trust. Also, just as important, do your research! Google anything you are told is wrong, or any relevant question you may have. It’s online that I learned evaporative coolers normally rust, and that rust can be easily removed-enhancing the life your system, but apparently WEEKS didn’t want this done.

They were excellent and I would highly recommend them. They do excellent work.

Great. Codey, the service tech, was very professional & thorough. He showed us where the former service provider had not even opened some of the system so they had not been properly servicing the system for years. But the good news was that there was no cracked heat exchanger & the system is functioning fine. Thanks Week’s.

Very happy with Weeks. We've used them for years.

I have excellent service with them. They’ve been my service company for probably 15 years.

I have used them for over 30 years. They have been repairing my other two systems for 30 years. They always treat me right. If it can be fixed cheaper, they tell me how. I can get them 24/7 for no extra charge. The service guy was great.

They found the problem and replaced the part. Also checked freon in both units and made an adjustment in the blower speed for the other unit. They did NOT try to tell me that because my A/C 18 years old that i needed to replace, unlike others. Tech was knowledgable. Also, they offer Saturday service for regular prices. Good job.

I would absolutely use them in the future.

Very good experience. Price was most competitive compared to four quotes

It went great they even finished ahead of schedule

Excellent. Recommended replacing older electric panel for $2000 but our warranty repair service said it was over cautious. Otherwise, first class service and professionalism.

They gave a decent estimate, but as part of it, the AC repairman scammed me. He told me my AC's capacitor was broken, which was causing the fan to blow backwards. For $120, he could fix most of my problems and I probably wouldn't need the AC repair. What a scam. After the AC didn't change, I started checking online. The part was right, but it wasn't broken, and if fixed, it doesn't fix those symptoms. Total scam. I went with another company to replace my AC unit.

Very meticulous work. We had a very old unit. They took the time to inspect everything and make sure all was done properly. Any old our outdated wiring was fixed and inspected to make sure all was up to code.

Very well. I like the company. Price is higher than most other AC companies.

They fell in line with others. They weren't more or less expensive than anyone else. They are okay. They do a good job leaving the area clean.

It was a special they was running. They normally send out a regular piece of mail twice a year before the heating and cooling season.

They were good at communication and timeliness. I think they could do better diagnostics.

I am not an AC expert. I relied on Weeks to do the job right the first time. I believe they did not do this. I previously used Weeks to service our old equipment and they always did a top quality job then.

He showed up late and over charged me for the amount of time he was here. It was a 30 minute job tops and he charged me for triple that.

If you need A/C or electrical, I would recommend them. The work they do is worth the cost.

Really great experience as all four technicians with whom I interacted were extremely knowledgeable and friendly. They took great care. As a single mom that's a really good thing.

I have a service plan with them so it's $386 for the year. So when they come out, it's free for me. They are very good. It's very reasonable. They come when they say they are going to come and resolve any issues very quickly. I have been using them for the past couple of years.

These folks had little better suggestion than to tear up and redo. And they had other things to sel, too.

Ten-minute fix. These folks knew what to do.