Hi, I am Marlene and I guarantee your satisfaction with our cleaning services 100%. I will personally give you an estimate and supervise the cleaning to provide the best service.
Business highlights
13 years of trusted experience
Services we offer
General House Cleaning: Deep cleaning and regular cleaning.
Other services: construction cleaning, and before and after moving.
Services: Weekly, Bi-Weekly, and Monthly.
Waste of money, very unprofessional. Marlen dropped off two women who spoke zero English and left them to clean without her. I was unable to ask them any questions and Marlen told me to text her and she would communicate with them. I was willing to provide the cleaning products but was told it's part of their price, ok. I was told the cleaning products provided were supposed to be soap, bleach, pine Sol, and Windex. No furniture cleaner, no granite cleaner, don't love it but ok. They mopped the floor with water and didn't even move the dog bowl to mop. No Pine sol or bleach was used. When Marlene came to pick up the girls I confronted her about the lack of cleaning supplies (leather & granite) and she said she doesn't supply them. I pointed these out during the walk through and she said it wouldn't be a problem. They didn't do the baseboards or the ceiling fans and was told baseboards are extra. If you're looking for an honest housekeeper look elsewhere, I sure will be.
Description of Work: I was looking for a housekeeper that actually leaned
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$100
Response from Marlene's Cleaning
Hello Ma’am, I’m sorry, but I believe that you did not understand what the regular cleaning and the deep cleaning included when I did your estimate. You chose the regular cleaning and that’s what we did. When I arrived to check the ladies’ work, you told me that the ladies did not clean the fans and baseboards. I explained to you that those 2 things are only included in the deep cleaning, not the regular cleaning. Even then, I saw you were upset, so I offered to clean the baseboards and ceiling fans for free, and you told me not to. Again, I’m sorry if there was a misunderstanding when I did the estimate. Marlene’s Cleaning
Michael B.
03/2024
5.0
house cleaning
+ -1 more
Wow! Marlene and her girls were exceptional. Our 110 year old house has never looked so good. They were incredibly through, and left everything feeling fresh. A wonderful makeover for this proud old residence. Would recommend them enthusiastically.
Description of Work: House cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
George D.
10/2023
5.0
house cleaning
+ -1 more
Everything was great and done right, they don't hurry through, Marlene goes back and checks to make sure nothing has been missed. 👍 Excellent!
Description of Work: Bathrooms, kitchen, vacuuming, mopping and dusting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
Amber G.
10/2023
5.0
house cleaning
+ -1 more
Highly recommend Marlene and her cleaning team. Very professional and they provide excellent work!
Description of Work: Clean rooms kitchen bathrooms ceiling fans vents
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Alexandra B.
09/2023
5.0
house cleaning
+ -1 more
Professional and friendly they do a great job!
Description of Work: Bathrooms and kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Meghan B.
07/2023
5.0
house cleaning
+ -1 more
Marlene and her team went above an beyond. We were extremely satisfied with the attention to detail. We look forward to continuing to use Marlene’s Cleaning.
Description of Work: Full house cleaning (4bed, 2bath, office, living, dining and kitchen)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephanie H.
05/2023
5.0
house cleaning
+ -1 more
We had Marlena’s team here for a deep clean and they did so well with our dog and also the cleaning itself. Very efficient, very clean and very professional. Will definitely be scheduling monthly cleans.
Description of Work: Full house deep clean
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
April S.
04/2023
5.0
house cleaning
+ -1 more
Marlene did an excellent job cleaning our rental home. She comes each time a guest checks out. She does an excellent job laundering all bedding and blankets, stylizing the house, cleaning the bathrooms and kitchen cleaning the floors, and she even makes adorable, toilet paper flowers for each guest when they enter the bathroom. I strongly recommend her she is very professional and does an excellent job.
Description of Work: Marlene cleans our rental house after each renter leaves. Laundering, kitchen, bathrooms, floors, styling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William B.
12/2022
5.0
house cleaning
+ -1 more
We hired Marlene and team to do a deep clean, and could not be more happy with the result. The house was spotless, they were here almost 5 hours . They moved furniture around to clean , got every nook and cranny. We both were very pleased with the result and would highly recommend . As a result we have hired them to do regular cleaning .
Description of Work: House clean / deep clean
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Ana J.
04/2022
5.0
blind cleaning, house cleaning, window cleaning, ceiling fans, floor cleaning
+ 3 more
Excellent results. My house was “spic and span” clean after the team did their work. I highly recommend Marlene’s services and will have her back again.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kim S.
03/2022
5.0
blind cleaning, house cleaning, window cleaning, floor cleaning
+ 2 more
They were on time and the house looked and smelled amazing!!!
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kim W.
02/2022
5.0
blind cleaning, house cleaning
+ 0 more
When Marlene showed up at my house to give me a quote she was on time, she was professional and personable. On the scheduled day of the service Marlene and her crew showed up exactly when she said she would. Marlene and her crew showed up with more equipment than I would’ve ever thought needed to clean my house. They were very well prepared. The job they performed in my house was phenomenal. Her crew were very nice and professional. I will be using their service again on a regular basis.
Description of Work: Deep cleaning of my whole house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Brenda M.
11/2021
4.0
blind cleaning, house cleaning, floor cleaning
+ 1 more
Overall they did a wonderful job! In fact we're having them come back once a month & deep clean in the spring. Thanks Marlene!!
Description of Work: Had my house cleaned
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Elizabeth H.
06/2021
5.0
blind cleaning, house cleaning
+ 0 more
They did an extremely thorough job. Marlene quickly responded to my request for a quote and accommodated my scheduling requirements. They arrived on time and Marlene checked the work at the end. Very professional, high quality work.
Description of Work: deep clean 1800 sq ft house
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Dale M.
02/2021
5.0
blind cleaning, house cleaning
+ 0 more
Great job. I was happy with the results.
Description of Work: House cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
Elizabeth C.
01/2021
5.0
blind cleaning, house cleaning, floor cleaning
+ 1 more
Fabulous! Marlene and her team are friendly, thorough (THOROUGH) and professional. She is my new regular and I couldn't be happier. Even in a pandemic.
Description of Work: Deep cleaning of a pandemic depression nest ;-)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
Virginia B.
08/2020
4.0
carpet cleaners, house cleaning, floor cleaning
+ 1 more
Marlene's Cleaning Service was just too expensive for the work done. I cannot afford to use their services again. They are very prompt, though.
Description of Work: Cleaning Services (house)
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$400
Gen A.
07/2020
3.0
house cleaning
+ -1 more
Cleaners refused to do laundry area or fridge and owner was called. Curtains taken off, rods damaged and window alarm sensors taken off and damaged. Still paid same price and nothing for the damages done by them. Quality of cleaning itself was less or at best same as routine cleaning which would’ve been about $200 less.
Description of Work: Deep cleaning
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$350
Response from Marlene's Cleaning
Mrs. [Member Name Removed], everything you said did not happen in that [Member Information Removed]. You told the ladies to move the washer and dryer from the laundry room to the garage, and we do not do that. Also, the curtain from your patio door fell when the lady was cleaning. In addition, the window alarm sensor fell when the ladies were cleaning and it did not break. It was placed back into position, and it was working. The ladies let you know of these accidents and apologized as well. I also apologized for these accidents through a text message. In response, you said this was not a problem. In respect of the cleaning, everything was thoroughly cleaned and the work was well done. In addition, the ladies cleaned the inside of the refrigerator which was not included in the price of the cleaning. Thank you and I’m sorry again for the accidents.
Robert F.
06/2020
5.0
blind cleaning, house cleaning, window cleaning
+ 1 more
Great! They did a very thorough job. I plan on continuing with Marlene" Cleaning. Very good work.
Description of Work: deep cleaning of an older house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Relaine P.
05/2020
5.0
carpet cleaners, house cleaning, window cleaning, floor cleaning
+ 2 more
Marlene is such a professional. O appreciate her and her team arriving on time with all supplies and equipment to thoroughly clean my home as requested. Everything on each and every shelf, wall, rafter, floor, etc was clean to perfection. She is someone worth paying for that will do a great job on your home. I promise you won't be disappointed. I will be recommending Marlene to all my friends and family.
Description of Work: Deep cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Cree G.
04/2020
5.0
house cleaning
+ -1 more
Marlene and her workers so nice and had the best manners. They really respected our home and cleaned so well. We had family over the same night and they couldn’t stop talking about how clean it was and the smell. We priced a couple of other businesses in the area and Marlene’s price to detail was absolutely the best! We plan on using their services on a reoccurring basis.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jan B.
03/2020
5.0
house cleaning
+ -1 more
Work done was super good. Somewhat pricey, however, you get what you pay for and these ladies did a over the top job. Got here at 9 am and left at 5 pm. Work was done super good. I am having them every two weeks or more often if needed. I would highly recommend this company. They are professionals and know their jobs. You cannot go wrong employing Marlene and her crew, you will not be disappointed. bjb (Kemah, Tx)
Description of Work: deep cleaning of my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Candice W.
12/2019
5.0
house cleaning, window cleaning, floor cleaning
+ 1 more
Great. Marlene and her crew did a great job. She made the house shine and look it’s best. I would recommend her and plan to use Marlene’s Cleaning in the future.
Description of Work: Deep clean to get ready to sell our house and continued cleaning after that
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Renee P.
11/2019
1.0
house cleaning
+ -1 more
Marlene came over to quote a price for a deep cleaning my 4600 square foot , 4 Bedroom, 3 Bathrooms, single story home. My house is not filthy or disorganized. I was quoted $600.00 dollars for the cleaning and $200.00 for exterior windows. I was shocked at the price.
Description of Work: house cleaning
Rating Category
Rating out of 5
value
1.0
$800
Response from Marlene's Cleaning
Hello ma’am, the price that I offered you is the right price for a house that big, and from the way in which I saw its condition. In exchange, I guarantee an impecable cleaning. The price for the windows, included the inside and the outside of the windows. Thank you.
Colt K.
08/2019
5.0
house cleaning
+ -1 more
Marlene and her staff were very kind, thoughtful and professional. They left the house clean and comfortable. They were also kind to our animals. We will be hiring again and I would highly recommend!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Blind Cleaning,
Carpet Cleaning,
Ceiling Fans
FAQ
Marlene's Cleaning is currently rated 4.8 overall out of 5.
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Marlene's Cleaning accepts the following forms of payment: Check
No, Marlene's Cleaning does not offer a senior discount.
No, Marlene's Cleaning does not offer emergency services.
No, Marlene's Cleaning does not offer warranties.
Marlene's Cleaning offers the following services: General House Cleaning: Deep cleaning and regular cleaning.
Other services: construction cleaning, and before and after moving.
Services: Weekly, Bi-Weekly, and Monthly.