Hi, I am Marlene and I guarantee your satisfaction with our cleaning services 100%. I will personally give you an estimate and supervise the cleaning to provide the best service.
Business highlights
13 years of trusted experience
Services we offer
General House Cleaning: Deep cleaning and regular cleaning.
Other services: construction cleaning, and before and after moving.
Services: Weekly, Bi-Weekly, and Monthly.
Went well. A crew of 2 + Marlene. I liked her crew, hardworking honest folks. I will hire again for monthly cleanings. I do hope they stay crime free and I will update in a few months.
Description of Work: Deep Cleaning of home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kristy K.
02/2019
5.0
house cleaning, floor cleaning
+ 0 more
Three cleaners worked very hard for over 6 hours. Medium size home that hadn't been cleaned regularly for over two years and many small decorative items. I was amazed they even dusted all these small glass items. They did a very thorough job and didn't require our listing items like tops of ceiling fan blades and tops of door way woodwork or shutter doors. We asked for a special on the kitchen floors, which took a lot of effort. We were extremely pleased with the results. I've had a number of cleaning services over the years and would rate Marlene's an A without reservation.
Description of Work: Whole house deep clean.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Becky V.
02/2019
5.0
window cleaning, floor cleaning
+ 0 more
They were wonderful. I needed the house cleaned to put it on the market. They did a fantastic job. I would definitely use them again.
Description of Work: Cleaning to put house on the market
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan B.
11/2018
5.0
house cleaning
+ -1 more
It was a team of 3 that showed up and they were focused, detail oriented, polite and overall did a fantastic job. I was highly satisfied with their cleaning and would definitley recommend them! I will continue to do business with them. :)
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Lisa B.
10/2018
5.0
house cleaning
+ -1 more
Marlene’s crew did a good job. I like that she has a crew of 2-3 people working on my house. The house is cleaned quickly but cleaned well. Plan to have them come every two weeks.
Description of Work: General house cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Charlotte G.
10/2018
5.0
house cleaning
+ -1 more
My home was clean and the price was good!
Description of Work: General cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tammy L.
08/2018
5.0
house cleaning
+ -1 more
Very timely response and estimate and quick turnaround too for the actual cleaning. They were very thorough and professional and have signed them up now to clean Home on regular basis.
Description of Work: Initial deep clean moving back into our house we had vacant the last two years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Jennifer G.
08/2018
5.0
house cleaning
+ -1 more
I have an older home (all hard surface floors) w/lots of rooms but little space. Clutter and ability to deep clean get hampered by that, especially with 10-14hr a day work schedules, kids and pets. Marlene came by a day after I called to give an estimate. The next day the crew arrived and did everything perfectly. It's like a new house. I've received an estimate for biweekly cleaning at $100.00.
Description of Work: Deep cleaning <1200 sq foot home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Cynthia R.
07/2018
2.0
house cleaning
+ -1 more
At first, everything was fine until one day I had to leave them to go to a business meeting. I personally handed them the key to the door. Next thing I know, I am getting a text saying the key didn't work and they just left my house wide open. They wouldn't pick up the phone when I called and just took off. Completely unprofessional and negligent. I had a friend leave work to go over to the house and check the key, turns out they were using their own house key and didn't even recognize it. When I tried to call back again, they refused to pick up the phone and would only communicate via text. Bottom line, they never should have left the house like that and they had the nerve to contact me the following week to come clean. They not only put my home at risk, they put my business at risk.
Description of Work: Bi-weekly House Cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$80
Response from Marlene's Cleaning
My apologies about the mistake. But I think that the problem was that you didn’t leave the key in the same place. When we were in another area, one lady told me you had given her the key and gave it to me. Immediately, I texted you about the mistake, you thanked me for letting you know, I went back to your house to lock the door and I left the key in the same place you always leave it in. I could not reply to your calls and texts prior to that because there was no service in the area I was in. All of this took place within an hour of me leaving your house for the first time. That same week, I sent you two texts about the next cleaning on two different days but I never got an answer. I assumed you did not want us to clean anymore because of this incident.
Stephanie M.
07/2018
5.0
house cleaning
+ -1 more
Marlene was very attentive and double checked her workers personally. She did great.
Description of Work: Deep cleaning to house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Leslie P.
07/2018
5.0
house cleaning
+ -1 more
The ladies did a wonderful job on my home. They cleaned fans, chandeliers, cabinets (both inside and out), walls, windows, carpets and floors. They brought their own cleaning supplies and ladders. The house looks great! They were scheduled for 10 and arrived at 10:40. They got right to work. I will use again!
Description of Work: I’m moving into a new home and needed a top to bottom cleaning after renovations.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$600
ROBERT R.
06/2018
5.0
house cleaning
+ -1 more
They did an extremely exceptional job. They were punctual and went over and beyond. I couldn't have ask for better service. Will definitely hire again.
Description of Work: Maid service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dave S.
06/2018
5.0
house cleaning
+ -1 more
Marlene's team did a great job and I am looking forward to having them clean on a regular basis.
Description of Work: General Housecleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lindsy A.
05/2018
5.0
house cleaning
+ -1 more
Marlene and her team are wonderful. I work 40+ hours per week and attend night classes and have other family obligations so I can't keep my home looking as clean as I want it. Marlene and her employees do a beautiful and detailed job. My house looks beautiful when they finish and they are very thorough.
Description of Work: House Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Julie M.
05/2018
5.0
house cleaning
+ -1 more
Marlene and company did a great job! We really needed the house to be spotless because we put it on the market to sell. They did an incredible job.
Description of Work: Deep cleaning, regular cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alberto E.
04/2018
5.0
house cleaning, floor cleaning
+ 0 more
Marlene and co. did a very thorough job at our house. We fell behind on our house duties and she surpassed my expectations. I felt a general sense of relief and now have more time to spend on other things that needed to be done. Thank you Marlene, you will definitely be hearing back from me!
Description of Work: Basic cleaning of a 4/2 home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
James R.
03/2018
5.0
carpet cleaners, house cleaning, floor cleaning
+ 1 more
Very good. They came in and knew exactly what to do.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Betty F.
03/2018
5.0
house cleaning
+ -1 more
wonderful This crew does a great job and does quickly they manage to clean the black stuff off the tile in bathroom they clean my son messy room and did a great job
Description of Work: deep cleaning by week cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David Y.
01/2018
5.0
house cleaning
+ -1 more
Super hard working team that didn’t miss a trick, got small items as well as large areas. Great attention to detail!
Description of Work: Clean seriously bottom floor if house that really needed it!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amanda H.
11/2017
5.0
house cleaning
+ -1 more
Marlene and her crew did a great job! They showed up right on time and Marlene was very careful in communicating my cleaning needs to her team. Everyone was very friendly and eager to make adjustments as needed. I am looking forward to becoming a regular customer!! Amanda
Description of Work: general house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David S.
10/2017
5.0
house cleaning
+ -1 more
Marlene and crew do an excellent job. Marlene is very nice and personally walks through to inspect following every cleaning. We have been working with Marlene for months now and we are thankful to have found such a reliable, punctual, and professional group.
Description of Work: House cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ben B.
10/2017
5.0
house cleaning
+ -1 more
Marlene and her crew are spectacular! She has been coming to our house monthly and I am amazed how great the house looks when they leave. They are the sweetest crew and work extremely hard. Thank you thank you thank you!
Description of Work: Marlene and her crew came in for a monthly cleaning of my home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
James J.
10/2017
1.0
house cleaning
+ -1 more
I called and spoke to Marlene. I explained I needed the house cleaned the next day because we have some surprise guests coming and she told me she could accommodate me. I tried to lock in a time but she told me she was on the road and would text me a time later. 2 hours later she texted me and told me that she didn't work in my area and couldn't help me. I am disappointed in the customer service. Please don't commit to a job and then cancel, especially if it is a last minute situation like this. I understand that you have a service area but you should have clarified that before we hung up. I am now calling others trying to find someone with availability.
Description of Work: House cleaning
Rating Category
Rating out of 5
professionalism
1.0
Response from Marlene's Cleaning
Sir I apologize for the inconvenience, however I can assure you that I never said I will accommodate you or anybody. That's not the way we handle calls or estimates. As soon as I was done driving, I saw that it was an area that we do not cover. I texted you to inform you that and I apologize again for the inconvenience . Sincerely, Marlene's Cleaning
David K.
09/2017
5.0
house cleaning
+ -1 more
Very pleased with personnel and results.
Description of Work: Deep cleaning of empty house prior to move in
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Gene C.
09/2017
5.0
house cleaning
+ -1 more
Excellent. Prompt and professional. Work done quickly but well. Not only would hire again -- have used again! And plan to keep doing so.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Blind Cleaning,
Carpet Cleaning,
Ceiling Fans
FAQ
Marlene's Cleaning is currently rated 4.8 overall out of 5.
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Marlene's Cleaning accepts the following forms of payment: Check
No, Marlene's Cleaning does not offer a senior discount.
No, Marlene's Cleaning does not offer emergency services.
No, Marlene's Cleaning does not offer warranties.
Marlene's Cleaning offers the following services: General House Cleaning: Deep cleaning and regular cleaning.
Other services: construction cleaning, and before and after moving.
Services: Weekly, Bi-Weekly, and Monthly.