The owner was extremely rude and had the nerve to tell me that I was bugging him with my questions. They must not need the work as he told me to take my F**king business elsewhere if I didn't like it. I could not believe what I was hearing. I will never use them again nor refer them to anyone else to receive that kind of treatment as a paying customer. Go to a company that knows how to treat customers.
Description of Work: Drilled out a lock.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$40
William F.
07/2017
1.0
locksmith
+ -1 more
Called to inquire about whether they provided a certain locksmith service. The man who answered the phone was rude, unprofessional, and dismissive. I'm am glad that business is so good that they can treat potential customers in the way I was treated. I would never consider using this company.
Description of Work: Key broken off in auto ignition switch.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Kirk I.
05/2017
5.0
locksmith
+ -1 more
Excellent work.
Description of Work: Locks changed on three doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy W.
09/2016
5.0
locksmith
+ -1 more
Very polite. Was done very quickly. Definitely keeping them on my list
Description of Work: Had the licks changed at my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James R.
08/2016
1.0
locksmith
+ -1 more
Called up this business today for a possible job and a person named Drew answered the phone. I explained my situation and he acted like they didn't want the business. He stated that it was going to be very expensive. He then asked where the car was and I started to give them the address and he got upset yelling saying "no where is the car". I stated its in front of my home, and again he got upset and stated "WHERE IS THE CAR!" I explained that I was giving him the address of the location and he said "I don't have a GPS in front of me that won't do me any good". I was confused as to what more I could give him other then the address and stating it was my home. At this point I could tell me he was very aggervated and he said "whats the subdivision". I stated the home is not in a sanctioned subdivision and that the area was rural. He said "I don't believe you". At this point I can tell they didn't want my business and to treat potiental customers this way is not good for business and its an indication of the quality of service they provide. I asked what time they closed and he said in a few minutes and won't be back until tomorrow, thus telling me their was no way they wanted my business. Based on this experince I highly not reccommend this locksmith, very unprofessional and rude.
Description of Work: Rekey a car that the keys were lost for.
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
$200
Nina S.
05/2016
5.0
locksmith
+ -1 more
Easy to contact. Responsive. Called to confirm the appointment. Showed up on time. Reasonable prices. Polite.
Description of Work: Rekeyed house, made copies of the key
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Amanda G.
05/2016
5.0
locksmith
+ -1 more
Arrived on time and did job very fast and efficient. Was even able to get extra keys. Would definitely use again.
Description of Work: Re-keyed front and back doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
dorothy G.
10/2015
5.0
locksmith
+ -1 more
unknown
Description of Work: provided dead bolts and door knobs for three doors and door knob for other door, keyed all the same, provided multiple keys for self and extended fammily.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Barbara C.
08/2015
5.0
locksmith
+ -1 more
unknown
Description of Work: Rekeyed our exterior door locks so all use one key.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lamar L.
08/2015
5.0
locksmith
+ -1 more
arrived on time. efficient professional installation. price same as estimate.
Description of Work: installed new locks on all doors of home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Kimberly R.
08/2015
5.0
locksmith
+ -1 more
unknown
Description of Work: I bought the new locks. 6 of them. They installed them and keyed them for just a key -- instead of 6. They were quick and professional. I would definitely use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Joann S.
02/2015
5.0
locksmith
+ -1 more
Excellent!! I had given the telephone number of Goan Locksmith to my neighbor, who had the problem with the door on the side of her garage. I had had work done previously by Goan Locksmith after looking at their reviews on Angie's List. I was so pleased that I had written a review and I had absolute confidence that they would do just as good a job for her. She said the locksmith arrived on time, quoted her a reasonable charge, and promptly went to work. After he finished, he double-checked and triple-checked to make sure the lock was lined up perfectly. My neighbor thought he was wonderful and wanted to let Goan Locksmith know that she was highly pleased. Both of us would recommend this company without any hesitation.
Description of Work: He fixed the lock on a door that's on the side of the garage. The key could partially turn the lock but could not turn it all the way. The door hadn't been locked or unlocked in a long time. The locksmith determined that the problem was caused by shifting of the foundation. He was finally able to unlock it. He then drilled out the area near the faceplate on the doorjamb, then adjusted it until the door lined up properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Donna M.
12/2014
5.0
locksmith
+ -1 more
Pleasant guy. Very helpful. Easy to work with.
Description of Work: Copied keys. Tried to help set up additional key fob for my van, but something went squirrelly and only one would work at a time, no matter what we did. It wasn't his fault...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15
Joann S.
10/2014
5.0
locksmith
+ -1 more
Excellent! Goan Locksmith tried to help us over the phone with the problem because there was a chance that it was caused by the deadbolt lock itself. He did this to try to save us the cost of a service call. We tried his various suggestions but it became apparent that it wasn't the deadbolt lock. A locksmith came out prompty and immediately dtermined that the problem was caused by our house settling. He drilled into the door jamb. ground it out and realigned the plate and that cured the problem. Very professional service. We chose Goan Locksmith from Anglie's List because of their and quot;Aand quot; reputation and also how close they were to our house. We would definitely use them again.
Description of Work: Due to leveling of our house, the deadbolt on our front door became difficult to lock because it wouldn't line up properly with the plate on the door jamb. Goan Locksmith drilled into the door jamb and ground it out. This corrected the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Roberta F.
06/2014
5.0
locksmith
+ -1 more
The price was reasonable.
Description of Work: Goan Locksmith re-keyed some locks for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Klaas T.
05/2014
5.0
locksmith
+ -1 more
It was a simple job, competently done. We were pleased at the promptness.
Description of Work: We broke the lock on our front door Wednesday evening. Thursday morning, we called Doan Locksmith. They were able to send a repair person that afternoon. He replaced the latch and had our housee secure again within a half-hour.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$93
Ashleigh L.
01/2014
5.0
plumbing
+ -1 more
They were very thorough and came to find that it was y roof not the water heater. Since they in fact didn't actually work on anything they only charged me for half and hour. I feel they were very fair and honest. I will be calling them again in the future for any plumbing issue.
Description of Work: They came out to check if my water heater had a leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Myrna S.
01/2014
5.0
locksmith
+ -1 more
They did so very quickly, were punctual and professional. I will use them again.
Description of Work: They re-keyed all my locks at my home and made new keys.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
O. Kelly M.
01/2014
5.0
locksmith
+ -1 more
Very professional and prompt
Description of Work: Changed out and rekeyed the front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Wallace D.
02/2013
5.0
locksmith
+ -1 more
Initial phone contact was excellent; courteous and professional -- owned by Goan Brothers, Drew and Daniel. They came out the next day and were professional and quick. Their website says they are insured and bonded. The whole experience was excellent.
Description of Work: Had a broken lock that needed repairing, and also wanted a new combination dead-bolt lock (that I purchased) installed.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Locksmiths,
Plumbing
FAQ
GOAN LOCKSMITH is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
GOAN LOCKSMITH accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa