GE Factory Service

Horrendous. I called for an appointment and waited a fair amount of time to speak to a human. I arranged for the soonest date that she could find, which was a 4 day wait. The technician was to be there between 8 AM and Noon.. I advised them that I had to make arrangements for someone to be there between those hours since I would not be at home.. I received notice that the technician was on his/her way 1 DAY EARLY. Apparently they had screwed up the schedule. I had no way to be at home to let the tech in so I called the phone number on the text notice. There are no humans on that line. I had to circumvent their efforts to evade direct person to person contact by going back through their reservation system and finally getting to talk to a highly disinterested individual. I explained my issue and she promptly informed me that there was nothing they could do except set an appointment for between 8 and 5 the day that they had originally said they would be there, Although they made the error, and they were made aware that there was no way that someone could be sitting at my house for an entire day waiting for a tech, the person to whom I spoke said "...there is nothing I can do about that, this is handled by the computer...". I strongly suggest that if you have to have a repair performed, do not contact this vendor as they, apparently, have difficulties with scheduling, and extreme difficulties with giving a **** about their prospective customers. If their techs share this view, I am glad that they screwed up the reservation.

The first time he replaced the heating element. The second time he cleaned it out and everything worked well. He arrived on time, and he was very professional and helpful. He was very nice about completing the service. He was timely and called in advance of the appointments.

GE representative fix both problems