Doctor Cool & Professor Heat

Guy came out to check my still under warranty unit. Made me pay $97 for his visit which I wasn't told over the phone then tried to quote me $350 new Thermostat (no smart technology) $160 for a capacitor (which is covered by warranty) $280 for 2 surge protectors (LOL) $379 to replace my tent cover in attic (one I have now had no damage is works fine) $950 for a UV kit install Tech left my T-Stat rigged to bypass with exposed wires. I doubled checked the status light on the motherboard, which he said was functioning properly, and the manual let me know it was a blown fuse. $4 for a pack of 5 fuses AC running fine now. Literally just tried to scam me and did not even honor their warranty. DO NOT USE THIS COMPANY.

Guy came out to check my still under warranty unit. Made me pay $97 for his visit which I wasn't told over the phone then tried to quote me $350 new Thermostat (no smart technology) $160 for a capacitor (which is covered by warranty) $280 for 2 surge protectors (LOL) $379 to replace my tent cover in attic (one I have now had no damage is works fine) $950 for a UV kit install Tech left my T-Stat rigged to bypass with exposed wires. I doubled checked the status light on the motherboard, which he said was functioning properly, and the manual let me know it was a blown fuse. $4 for a pack of 5 fuses AC running fine now. Literally just tried to scam me and did not even honor their warranty. DO NOT USE THIS COMPANY.

They did a really good job and I would definitely recommend them.

Terrible Experience, Purchased their "Amazing Cool Club" package that provides a heating inspection in the fall and an air conditioning inspection in the spring. We scheduled the air conditioning inspection for June 28. The serviceman began his routine and about 15 minutes into the inspection the house started heating up and the fan on the outside unit stopped turning. At that point he said he was going to charge a service fee to troubleshoot the air conditioner which had been working fine until he started his inspection. We had the impression it was not a coincident that the problem started within mintues of his inspection and asked him to leave. We called another firm who found a "loose wire" on the condenser fan and had our unit running in no time. We fell like we purchased a maintenance checkup that we never received and only got stuck with a repair bill. Be warned!!!

The workers are always very nice and very polite. They're good about cleaning up after themselves.

Team arrived on time (including coming out on a holiday to fix initial policy). Company communicated well, technicians were very polite. Work appears to be well done (to the extent I have the ability to verify). Would definitely go with this company again for future needs.

They're coming out next week actually because I went ahead and signed up for a contract with them to do the twice a year check. I was very happy with their service.

Nick came out to our home and gave us a proposal that beat their competitor. Van, JR and Young were out when promised to install. The workmanship with the installation exceeded what I expected. Very organized, tidy and very professional. The company was concerned about safety also for which I am thankful. I have also spoken with Adina and Natalie who are very courteous, kind and professional.

Very pleased with service.. In the earlier service with parts replacements, techs have given me the option to choose OEM parts (with additional wait time and cost) or generic parts.

We have used Doctor Cool and Professor Heat for years, and have always been very happy with their service! they are knowledgeable, friendly, punctual, great communication, and don't mind talking about all your options instead of just pushing you to the higher bill items. We recently had Devon and Jake in to replace the furnaces, and they were able to give us options for addressing my complaint about how hot/cold various rooms were, skewed from rest of the house. They came back to install some dampers and balance our air, they were amazing and we will definitely be using Doctor Cool and Professor Heat for all our HVAC needs still!

I highly recommend Dr. Cool & Professor Heat, I used them for several years and have been 100% satisfied. Their A/C technicians are wonderful and extremely knowledgeable. I've found them to be very reasonable and not pushy to sell you something just to make a sale. Jason came out for our regular fall maintenance and found some leaks where the air was escaping into the attic and fixed the problem. He answered all my questions and explained how the unit worked and what might be needed down the road.

Both technicians worked very well together. They took out the old units in no time and our attic is low. Each of the men had certain areas they work on. Plus they helped each other when needed. They raised the outside unit on a cement block and cinder blocks. Locking caps were put on the outside unit.

This company knows customer service!!!!! From the gal that answers the phone to the service worker that shows up at your door, they are top notch. As we wrap up our project with this group, I am pleased to say that we will be switching A/C and heating providers based on our experience with this group. We started with Jimmy who came out and gave us a quote for this work. He is extremely kind and you can tell he cares about what he does. He took the time to go over every single thing with me in detail with no hidden costs. In the middle of this project we had a clogged drain line with pooling water in our attic (separate from the project). These guys came right out and fixed the problem quickly. It wasn't an easy fix but they stuck with it. They were not quick to tell us something had to be replaced. Every person that has come out to work on our project has been professional, polite, on time and knowledgeable. I highly recommend this company!

It was excellent workmanship. They were very cordial, on time. I like them. I think they're competitive. I don't know that they're any less than anybody else, but I think they're competitive.

It's a heating and air conditioning company. They are very good. They did our whole replacement of heating and air conditioning some years ago. I would recommend people to call Doctor Cool & Professor Heat if they are looking for some heating and air conditioning work to be done. They are great on replacements and repairs. All their technicians are very well trained. They are very clean. I like them a lot.

As the temperature was erratic in our condo, the original of the 3 service calls was focused on replacing the thermostat which was evidently not recording the temperature well (original $425 service call). However, the A/C continued to cool sometimes, and not others which resulted in a second service call shortly thereafter ($89) where no issues could be found. A final service call ($454) occurred a few weeks after that and it was determined that we needed a compressor saver as the real issue was identified as being the compressor's inability to restart after the desired temp had been reached and the A/C had shut down. The service professional was very nice and highly responsive and the office staff was also very helpful. They got the job done, and the A/C does work now. The only area of disappointment is that it required as many trips as it did, which resulted in multiple service charges. All in all, I ended up paying a few hundred more than I probably should have based on the # of times someone had to come out.

This company was great. Everything from the price to the quality of their work was superb.

I never realized they installed an unmatched condensor unit outside and did not replace the filter dryer when they did so. A year later my a/c went out and they told me I needed a new interior unit. Luckily, I called another a/c company before agreeing to replace the interior. The other a/c company alerted me to the filter dryer issue and said I did not need a new itnerior unit but that it appeared the outside system was mismatched and the filter dryer was never replace when the previous work was done. When I called the owner of Dr Cool, (multiple calls) he denied the filter dryer was not replaced, accused me of lying, and was extremely rude on every phone call. On my continued insistence, they finally removed the filter dryer and brought it back to their shop. Only then after all the abuse did the owner acknowledge they never replaced the filter dryer when they installed the mismatched system which he refused to address. They replaced the filter dryer. I then checked with over 10 a/c contractors in the Houston area and NOT ONE said it was ok to mismatch size of a/c units, especially since the outside was larger than the inside unit. After repeated communications with Dr. Cool about the mismatched system, I gave up trying to force them to replace the mismatch. I know this was exactly what they wanted me to do. I will NEVER do business with this company again.

We've used them for a number of years. We personally know him. We never had a problem with them. Anytime they have come out, they fix what we needed fixed. They find problems when they came to do maintenance and they would fix it.

All went well until at the very end the tech came up with a needed required service of about $2,000. The company had just been out in October for the same service and no indication was ever given that anything was amiss with our system. So we are going to get a 2nd opinion. Overall though it seems to be a fair and reputable company since we started using them 2 years ago.

Before I purchased the systems, I researched the systems, got several inspections and estimates. They were the most professional and thorough of the contractors (I selected them from Angies List). They completed the installation according to the estimates. The high efficiency units have reduced my AC use significantly. Installation included several work arounds to insure proper duct work, . electrical and proper drainage. When they service the units , they show up on schedule and thorough. Clean up and removal of the old units was good.

He was disrespectful of my time. I had an appointment to be at, and when I said I had to go, he almost ran out of my house and slammed the door. He didn't listen to me as the customer as to what I wanted. Instead, he spent a lot of time trying to convince me to buy what he wanted to sell, and I don't appreciate that.

My air conditioner was not cooling properly and the compressor was cutting off and on every 5 minutes. It would maintain 78 degrees during the daytime. I called Dr Cool, and they agreed to a service call for the next day. The technician found that there was a leak in the drier. The drier needed to be replaced and about two lb of freon should be added to the system. The system would have to be evacuated and refilled. Dr Cool wanted $700, including service call,to do the work. I told him the price was too high and I would find someone else to do the work. I called one company and asked them to replace the leaking drier. They estimated $250 total cost. They came out in two days and did the work very professionally for $258.49. He replaced the leaking drier and added two lb of freon. The air conditioner is working great.

They gave me a good price. I would use them again.

The tech performed a thorough heat check, but was unfamiliar with IQAir whole house filtration system or UV germicidal lamp. After several days of research, they gave me extremely high quotes (greater than 100% over price) for replacement filters and lamp based on their internet search results. I had already located both at much lower prices from both internet and local sources. (I think part of the differential was because they were pricing a replacement UV unit versus just the lamp. Not sure why the filters were so high.) My confidence in their ability to maintain my system was shaken by their lack of knowledge about what are now fairly common system adds-on. I'm looking for a new provider who is up-to-date on HVAC technology. If you have a standard system - they are thorough, prompt and courteous. If you have newer technology - you may want to look for someone else.