D & C STORM SOLUTIONS

The installers showed up a couple of hours later than expected to begin with. They brought all materials but the panels for one of the windows had been measured incorrectly so they did not get installed that day. I had to go to work and my wife stayed home while they worked. When I got home I saw the poor quality work that had been done. The flush fasteners used to hold the panels were all installed at various angles and depths instead of nice and uniform like we expected. They should have used some sort of drilling jig and depth stops but instead they hand drilled all of the holes with a hammer drill which damaged numerous bricks. They put mortar back around the bricks but did not reset them into position. We will have to pay someone to do that for us later. They apparently used a dull and over-sized drill bit to install the fasteners on the windows that have wood trim around them. The fasteners had large gaps between them and the wood. They also screwed one fastener all the way through a door frame into the interior of the house. We mentioned this and had one of the owners come out to look. When they came back to finish installing the window panels that were originally measured wrong she had her guy pull the fastener out and coat it with wood putty then try to screw it back in. It was obvious that it would not work and would simply make a bigger mess so I told them to stop and I would have to fix them all later. I will have to fix these by filling the holes and re-drilling them myself with a good drill bit. When we mentioned that we were not please with the sloppy install of the fasteners we were told "That is just how it is" there was nothing they could do. As far as professionalism, They never once showed up on time. One of their installation guys came to the door with a cigar/cigarette smoking and proceeded to smoke all the way around the back of the house. Neither of the install crews cleaned up any of their mess. We had to vacuum up the brick/mortar dust and wood shavings ourselves. When we pointed this out to the owner on the last day, he was going to borrow our hose and hose everything down which would have simply spread the mess. We were not happy with this experience at all and would never hire them for any job again in the future. The owners had a very bad attitude toward us and our complaints rather than try to make things right and provide good customer service. They seriously need classes on how to give customer service and resolve issues.