Bay Area Pools & Spas

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Feb. 19t,h 2015? Called BAPS (Bay Area Pools and Spas) to have them check my spa (noisy when one pump running). They would send someone, who would call before coming, to check it out. He didn?t call, but came and left a note which said the pump had to be replaced (bearings going out). The note said he would order the pump and call when it arrived. Week of Feb. 23rd: Called BAPS to determine cost and authorize work. They didn?t know what I was talking about. (Right hand not knowing what left hand is doing.) They finally said it would take 2 ? 3 days to get the pump. Week of March 9th: Called BAPS. They told me, after Right hand Left hand problems again, the pump was back ordered, but would be in on the 17th, 18th, or 19th. Week of March 16th: Called BAPS. Right & Left hand problems again. My calls weren?t returned until I became a pest. They finally said the pump wasn?t in. They were waiting on their supplier (Sundance Spas) who promised the delivery dates. Week of March 23rd: Called BAPS. Manager was to return my call (again), but didn?t (again). Called Sundance Spas Customer Service. Found another dealer to fix my spa and told BAPS to cancel my order. Waiting more than a month to have the spa fixed finally snapped my loyalty to this small business.

I first contacted Bay Area Pools & Spas on a Thursday and spoke to them about getting some pool repairs done. I was told I would get a call soon to set up service. Having not heard back from them, I called the following Tuesday and was told a service call was scheduled for that day. I requested a time window and they told me they would call me back. No one came and no one called so I checked late in the day and was told they would find out what they could and get back to me. Having received no call back again, I called the next morning and was told the service rep should have come and they would check on it and call me back. Of course, no call back. I called the following morning and told them to please cancel the service. Life is too short for this aggravation.

unknown

The work was fine and they did a good job. Once they showed up, they were prompt, professional, and courteous. The only problem I had was they took my card info for a deposit before they came out. They did not come out that week like they were supposed to, so I had to call them to come out and take care of this. The price was right on spot to the estimate.

It went reasonably well. We had a few issues, they have resolved 95% and are finishing the rest up. I'm pretty happy.

Bay Area Pools returned my call right away and came around to give an estimate. Their prices were very good and they explained why it is important to maintain chemical balance. The cleaning was scheduled as soon as we agreed on a day. The pool man was on time. He was able to get rid of the algae and he did an excellent job. He is very dependable and highly recommended. I use him on a weekly basis.

Bay Area Pools returned my call immediately and came by to give an estimate. Their prices were a little high, but they explained their warranties and advantages. The pump replacement was scheduled as soon as a day was agreed on and the pool man was on time. The pool pump couldn't be fixed, so he installed a new one. He was friendly and polite and did an excellent job.

The pool guy returned my call and came by to give an estimate. Their prices were fairly reasonable, but I don't believe they offered a warranty on the heating unit. The installation was scheduled as soon as possible, and the pool guy was on time. He did a good job installing the unit, but later the unit went out, and they came by to pick up the unit and never brought another unit back. I tried for three weeks to get something done, and they keep telling me they ordered it; however, I finally gave up on it. The customer service was real nice, but I wouldn't use this company again.