We are an owner-operated design & build contractor that executes majority of our remodeling projects with our in house team here in Austin Tx. This is how we consistently keep the high quality level that our clients have come to expect.
Business highlights
25 years of trusted experience
Services we offer
Bathroom Remodeling, Kitchen Remodeling, Design Service, Stone Work, Outdoor Kitchens, Fireplaces, Wainscot, Trim Work, Custom Showers.
He wanted to push what he liked in the house instead of what I wanted and I felt that his prices were pretty ridiculous for what I want to be done, it's quite overrated. I didn't actually go any further with him despite talking with him. He wasn't seeing my vision. He was trying to sell up the product.
Description of Work: I got a quote from Alan Stone Tile & Stone for ceramic tile services.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Alan Stone Tile & Stone LLC
[member name removed], You called me because you had a mid century modern style home that had been butchered with traditional remodeling ideas from the previous homeowners. You insisted to me that you wanted to redesign your home to reflect that mid century modern style once again. This was the mindset when I came to your home. You showed me things you were having problems with in every room. To start off with you showed me your sons bathroom and the master bathroom as the first two projects. I gave you some valid suggestions on what to do, but you were trying to keep the existing materials; for example the master bathroom countertop, the tub in the master which you have to step over in order to take a shower (which was also leaking and causing damage to the wood on the outside of your home), tile on the floor with clipped corners and dark deco inserts (traditional style). You were so unfocused as to what you wanted that I suggested that you gather some photos of ideas of what you liked as a reference point, so I could have a clearer idea of what you were thinking because it was definitely not mid century modern as you had told me. I told you I would come back the following week to measure and give you an accurate bid. This is after I spent a couple of hours with you looking at these bathrooms as well as multiple unfinished projects throughout your home. I never even gave you a bid on anything, so I don't see how my prices are so much higher and overrated. With all due respect, I gave you my honest opinions on everything you had me look at. Sorry I didn't agree with the things you wanted to do. I would have been willing to explore other options with you further, but you didn't give me the chance. You wanted to keep the crown moulding in your living room, look on any mid century modern website and you will never see a single stick of crown in any of these homes. I was very polite when I gave you my opinions. I am definitely not going to do projects that are a poor combination of styles that don't go together. I am passionate about what I do, if you wanted a yes man, there are hundreds of contractors who will just take your money and do anything you say. As far as lying on this website to try and cause my business harm when we haven't done any business together…I don't get it. As far as up selling products, I don't mark up my materials, I give my customers the discounts I get at the tile stores I do business with. I looked at your home in the beginning of November, your complaint against me on prices and services never rendered are unjustified.
Karla F.
01/2014
5.0
ceramic tile, home remodeling
+ 0 more
Demo-ed existing shower. Built new shower pan, tile, connect all plumbing to new shower. Beautiful job. Alan and his guys take pride in their work and go the extra mile to do quality work. I was adamant that the pan and walls be prepped and sealed properly for no water leakage. A little pricey but do it once and do it right.
Description of Work: I used Alan Stone Tile & Stone LLC
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Service Categories
Ceramic Tile,
Kitchen and Bath Remodeling,
Fireplaces,
General Remodeling,
Masonry,
Flooring Sales and Installation
FAQ
Alan Stone Tile & Stone LLC is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Alan Stone Tile & Stone LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Alan Stone Tile & Stone LLC offers free project estimates.
Yes, Alan Stone Tile & Stone LLC offers eco-friendly accreditations.
No, Alan Stone Tile & Stone LLC does not offer a senior discount.
No, Alan Stone Tile & Stone LLC does not offer emergency services.
No, Alan Stone Tile & Stone LLC does not offer warranties.
Alan Stone Tile & Stone LLC offers the following services: Bathroom Remodeling, Kitchen Remodeling, Design Service, Stone Work, Outdoor Kitchens, Fireplaces, Wainscot, Trim Work, Custom Showers.