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Cool Air

Heating and Air Conditioning, Air Duct Cleaning

About us

Located in San Antonio, we currently employ 15 highly trained people whose goal is to make our company the best service company in the San Antonio area. Our company specializes in residential and commercial service and installations, indoor air quality products and services, as well as commercial refrigeration services. We know you have many choices available to you. We want you to trust us for all your air conditioning and heating needs. To that end we offer you a 100% money back guarantee with all of our services. Have you seen us around? Think of us the next time you get your electric bill. Then remember to call us - (210) 599-7375. See why your neighbors already use us. Additional DBA - Dorrough Air Conditioning and Refrigeration. Award winning.

Business highlights

76 years of trusted experience
Emergency Services Offered

Services we offer

Air conditioning repair, heating installation, replacement, ac preventative maintenance, duct work, rebates, tax credits & ac filters. We also have 24 emergency service

Services we don't offer

Regardless of the Angie's Listing, we do not offer air duct cleaning & residential refrigeration.

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

5.024 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
4%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-24 of 24 reviews

Karen Z.
06/2022
5.0
heating & air conditioning/hvac
  + -1 more
It was a great experience and they were very professional.
Description of Work: A/C and heating system maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

Mike M.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
I would use them again in the future.
Description of Work: I used Cool Air to install a new air conditioner.
Rating CategoryRating out of 5
Yes, I recommend this pro

Mike M.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
They are great.
Description of Work: We use Cool Air for heating & A/C services. They come out and they just do the preventative maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret B.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
I own a restaurant and bar over at Medina Lake and my walk in cooler stopped cooling down, right before a very busy weekend. I called and within 30 minutes, the service man came out a fixed the problem at a very reasonable cost! He saved our weekend and not to mention he was the owner of the company and took such good care of us! I am so thrilled to have him as a resource for these kind of emergencies. He was a life saver!!
Description of Work: Repair my commercial walk-in refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lisa W.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Went great -- we've used this company for the past 5 years, ever since we had them install a new AC/Heat Pump system. We have them come out twice a year for maintenance, so we've had many encounters over the past 5 years. This company has always been wonderfully professional and gets the job done correctly and quickly. I'm always impressed by the friendliness and professionalism of the service techs they send out -- always have great experiences. The staff at their main office are also great -- always helpful and friendly when I call. On the few times we've had an issue, they've been very quick to get someone out for repairs. I highly recommend this company and will always use them for all our HVAC needs.
Description of Work: Semi-annual maintenance on AC/Heat Pump. (Approximate cost listed as $0.00 because we have a (paid) service contract with provider that provides free maintenance twice a year).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail C.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Removed old AC air handler in attic and old condensing unit outside. Replaced with new Lennox heat pump. We are very happy!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TONI M.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
We've used Cool Air for years. They are always punctual and reasonable. We had tp replace our HVAC a few years ago and they did a great job. I
Description of Work: We love Cool Air!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erik W.
05/2014
4.0
heating & air conditioning/hvac
  + -1 more
The serviceman was helpful and took care of the job. The only thing that bothered me a bit was that the company was constantly pushing their service contract membership, and after they serviced the AC unit, the unit broke about a week later. They said there was a leak in the coil. I just wonder why it was not caught was the servicing was done. Then they wanted to charge me triple the cost for the coil ($2700) and ($5700) for a new ac unit. These prices were very steep. Overall I think they did an acceptable job, but just seems like they were out to make money more than anything.
Description of Work: Service AC unit

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$80

Adam T.
05/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
It was excellent! They are very responsive to phone calls and questions. They are professional in making sure that they don't put mud in the house and getting ladders to go to the AC unit. I think i got a discount off. I have used them a couple of times.
Description of Work: Cool Air turned on the heat. They neutralized the molds, cleaned the ducts and installed the AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Robert D.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
Very well. they were considerate and caring. It was very cold and they made sure we had heat in the house before the started the work. They delivered space heaters for the rooms that needed heating. They put down drop cloth in the house when they worked on the air handler and cleaned up after themselves.
Description of Work: Replace compressor and air handler and haul off old one

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Fernando B.
03/2014
5.0
air duct cleaning
  + -1 more
I was pleased with them. They did a great job. They were very professional and I felt that they seemed to know exactly what they were doing and had a lot of experience. They did the work efficiently and expertly.
Description of Work: I used Cool Air for air duct cleaning. I moved on to a rental house and the inspection showed some issues with the duct system. They had to strap and seal the ducts and clean out the air conditioning unit. They had to remove some pieces and take it to a car wash and blast them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Roger P.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
The installation went great. The representatives were very professional and they did everything we asked. They exceeded our expectations. Would recommend.
Description of Work: Replace and install new AC System

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Adam T.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job. I was impressed with their personalized attention. They made a lot of phone calls to make sure I knew what was going on. I would highly recommend them. They were awesome to work with.
Description of Work: They installed a mini split air conditioner. This was the first time we used their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,450

aaron H.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
This was a total custom job, my house gave them less than the minimal space required to place the system. This was also a job that I was working to improve the homes energy efficiency on multiple levels. So they had to meet certain efficiency metrics that were a little more difficult than the normal customer. The initial install required Cool Air to rebuild the closet that the air handler sat in and reroute the way the system drained condensation to the outside. We had to make multiple adjustments to the system before Cool Air completed the job. It was a little more of a process than I initially thought it would be, but Cool Air was always professional, responsive, and did everything to get the job done right. They also processed everything for my CPS Rebates. Now the system works great. They were also more thorough in their intial inspection of what type of system I would need and gave me a bid much lower than a lot of other top rated HVAC installers on Angie's List.
Description of Work: Installed a new HVAC / heat pump system with attic insulation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Erin C.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
They came out quickly, gave us an estimate and then went over options and specials. They gave us the best deal and then installed within a few days. Installation was fast, thorough, and professional. They called and came out after the instal to check and see that it was working to par and come out within days when we want the filter checked or the uv light replaced on the unit.
Description of Work: We had several companies come out and give us estimates on replacing our a/c unit. Cool air by FAR was the least expensive, highest SEER unit, best fit, most knowledgeable and listened to us and what we needed and our bottom line (which they stayed under by $3,000!) They are very kind, small company. Everyone knows everyone else, they cross their 't's and dot their I's. It was refreshing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Fernando B.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
I was extremely pleased with Cool Air. All employes I encountered, including the receptionist, were professional and friendly. Hector pointed out everything that needed to be done and why it was necessary. Steve and Andrew started the job and were joined by Joe and David. Everyone worked diligently to get the job done staying until 7:30 pm. Hector checked in midway to make sure all was going as planned. Steve showed me everything that was done and explained the safety features. He also serviced the ac unit and answered all my questions. The next day, I received a call to make sure I was completely satisfied.
Description of Work: I purchased a home and contacted Cool Air to provide an estimate of repairs in my HVAC system that were uncovered during inspection. Hector came and looked over the inspection report and also educated me about other deficiencies he saw in the attic. Two days later I was given a quote that included many "extras" that another contractor had bid higher. After accepting their proposal, I had a team sent to my house 4 days later. They replaced a gas furnace, an ac coil, multiple ducts, drain pan, pipe insulation, and thermostat. They constructed a better decking in the attic for access and adjusted insulation that was overheating ceiling lights. Also under the house, the drain line was tacked up. All work was completed in one day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from Cool Air
Thank you so much for your kind words! We really appreciate knowing you are pleased with our services. We'll see you next year to schedule your seasonal tune up!

Curtis G.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
They put a UV light that was much better for this unit than what I had before. They did a great job. They were very professional, clean and on time; if they are not on time, they will call and let me know that they are running late, which is great. There was nothing that I did not like about them. I liked what they did the first time, which is why I used them again. Their price was great. I would rate them highly and would use them again in the future if necessary.
Description of Work: I used Cool Air Dorrough Air Conditioning to put in a UV light in an air conditioning unit that they had installed in June because the other one had burned out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Curtis G.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
I called on a Monday after 4pm and Robert gave me an estimate on the phone. He came out on Tuesday to make sure that the estimate would be accurate with the A/C setup that I had. The estimate that Robert gave me was right on the money. He was very professional and knowledgeable.On Wednesday the installers David and Jobie came out and installed the new air handler. The replacement of the air handler went great. David and Jobie were very professional. They answered all my questions that I had about the A/C. They laid down tarps on the floor so that my floor would not be damaged. Once they were finished could could not tell that they had been there, except for the cool air that was now coming out of my air ducts.
Description of Work: My A/C air handler had to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Madeleine F.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
. The quote is for $300. The quote seems to be fair. They were great. We have not decided since it is a project that we are not quite there.
Description of Work: . I had a quote from COOL AIR DORROUGH AIR CONDITIONING.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jonathan S.
04/2011
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
The only problem was that it took longer than what they estimated to begin with. Other than that, it was great. I would highly recommend.
Description of Work: Overall the experience was good. Their job ran a couple days longer than what they said but they did a good job, and that is what really counts. They even provided temporary A/Cs for the days that we did not have the main unit operational. They did a full tear out of the existing ductwork and installed new stuff along with a new XC21compressor and condenser with gas heat (pretty much the most efficient conventional A/C you can buy). It cools perfectly and the electricity bill is lower than ever. They even came back when it was making a weird noise and they recognized that it was the intake register humming, so they installed a second intake so there would be less air flowing across the first one, all for no extra charge. Awesome.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$10,000

Bradford B.
02/2011
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Too long of a story; Cool Air was here about four days for demolition and installation. There were complications that were less than positive - let me explain. I also contracted for an established San Antonio electrical company to do some major work [installing recessed ceiling lights 12-14, redoing some existing wiring, circuit breakers,etc.] These contractors "interfered with" Cool Air repeatedly, borrowing tools, taking their tarps, not cleaning up, and most significantly causing thousands of dollars of damage to my home computer network, system, printers, etc. This was NOT Cool Air's fault - the electric company is faulted! In spite of these problems, Cool Air arose to the challenge and performed professionally, efficiently, and got our home ready for the new season. Our existing system [heating and duct work] was about 25 years old. Our AC was recently replaced by another company less than 3 years ago, and has never worked properly. From the very 1st contact [by Robert] and the last conatct by Brady [Service Manager]; my wife & I are very pleased and satisfied. I'm sure over the years, we may have additional HVAC issues, but we will always call Cool Air. Its too early to have received all of the CPS and IRS rebtaes, but we received the Lenox Rebate withing 2 weeks. Cool Air should be proud to have representatives such as Robert [front line] and Brady [service] as part of their team & their family. I wholeheartedly reccommend COOL AIR to my South Texas friends!
Description of Work: Complete renovation of HVAC. Took out old heating & air conditioning units [attic and outside]; plus removing all previous duct work, vents, etc, thermostat, etc. Installed energy efficient [Lenox] HVAC throughout the home, installed completely new duct work, vents, thermostat, etc. Completed all paper work for IRS tax rebates, CPS rebates, and Lenox rebate. My rating of "B" for price is more reflective of our economy than Cool Air. Their prices were very competitive and fair!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Cool Air
Thank you for your kind words. You can rest assured that anyone you refer to Cool Air will receive the highest degree of professional service possible. We'll see you in November for your free annual maintenance on your heating and air conditioning system!

Carlos G.
09/2010
5.0
heating & air conditioning/hvac
  + -1 more
They were outstanding, I can't say anything bad about them. They did good work and everything was very professional. All of our family is very happy with them and we'd recommend them to anyone. They were cheaper than everyone else.
Description of Work: Cool Air Dorrough Air Conditioning installed a new air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Cool Air
We Thank You, for being such a great client and recommending your friends and family! We hope you enjoy dinner on us many many times over for the referrals that invested in complete systems!

Marc C.
05/2010
5.0
heating & air conditioning/hvac
  + -1 more
I have used them extensively. The overall experience was just fantastic. I couldn't be happier with them. The company representative who first talked to us and gave us the assessment appraisal was very thorough and explained a great deal to us. He talked about the various advantages and disadvantages. We enjoyed talking and working with him a great deal. I found his cost estimates to be extremely reasonable. I think he made out very well specially with the various rebates that were available through the government agencies and he explained to us about them. There were two rebates that they could handle for us which they willingly did. On the others they gave us the information that we needed in order to apply for them. They were extremely helpful. It was a two day job. The crew that came in gutted everything and took everything out, and they were very thorough. It was a great crew. We enjoyed them a great deal. They were very respectful of us, our property, our time, and our situation. They were very accommodating. They were very thorough in the work that they did. Once they were finished, everything was cleaned up very nicely. Overall they were outstanding. The price was outstanding. We saved a lot of money on this. I saw a number of comparative figures that I was checking myself and we got a very good price. The quality was very good. They double checked everything. They checked one system and ran it and made sure that the temperatures and each of the outlets were where they should be. They came back a couple of days later. They set up an appointment with us and came back and rechecked everything one more time. We will have another time in about four months when they will come at no charge and make sure that everything is working. They do a good follow-up. They were very responsive. I was not familiar with the Texas energy rebate and had a couple of questions after all the work was done. They answered all my questions right away and directed me to the right sources. They came when they said they would come and they stayed as long as they said they would. All the time that they were here they were right on. They were great. They were very professional in the way they conducted themselves. There was a crew of six here on the first day when everything was being torn out. Every single member of the crew was outstanding. I enjoyed talking with them and associating with them. I would without a doubt use them in the future.
Description of Work: Cool Air Dorrough Air Conditioning redid our whole air-conditioning and heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Cool Air
We are delighted to have you as a client, Member! We look forward to seeing you in a few weeks for your free annual maintenance.

JULIAN G.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
They also installed the duct work in the attic. My experience with them was great. When the sales rep came over to the house and gave us an estimate and determined that we need to replace the furnace. He had a good presentation. He seemed very genuine. We enjoyed that.
Description of Work: They installed the central furnace and a/c unit in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Response from Cool Air
We recently discovered Angie's list. I see that you had written this back in 2008. Thank you so much for your kind review!

    Contact information

    581 Harbour Way, Lakehills, TX 78063

    www.coolairsa.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning

    FAQ

    Cool Air is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Cool Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Cool Air does not offer free project estimates.
    No, Cool Air does not offer eco-friendly accreditations.
    No, Cool Air does not offer a senior discount.
    Yes, Cool Air offers emergency services.
    No, Cool Air does not offer warranties.
    Cool Air offers the following services: Air conditioning repair, heating installation, replacement, ac preventative maintenance, duct work, rebates, tax credits & ac filters. We also have 24 emergency service
    Regardless of the Angie's Listing, we do not offer air duct cleaning & residential refrigeration.

    Contact information

    581 Harbour Way, Lakehills, TX 78063

    www.coolairsa.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed