Grout Works LLC

He was very friendly and helpful. Our shower looked like new when he was done. I asked about caulking around our tub and he caulked a spot to show me what it would look like.

Very professional folks. When they came to scope out the job they told us what needed to be done, what that entailed and promptly emailed us an estimate. When the work was performed they arrived at the appointed time did the job in a timely manner and thoroughly cleaned the work site when completed. Very easy folks to work with.

John did a great job with both showers. He is professional, knowledgeable, responsive, timely, and very customer-oriented. We would highly recommend him. HIs work is excellent.

They diagnosed the issue in both, and matched the color perfectly. They aren't "cheap" they are very good and worth every penny. They left the areas very clean and looking new again. I should have posted this earlier, but just looked them up because I need them again for a guest house bathroom.

John and his crew cleaned and sealed the grout in our home. There was approximately 920 sf of tile floors, plus two walk in showers and the surrounding area of two other tub/showers combos. I had gotten a quote about two years ago, but did not have the work done at that time. With seven people in our home, the grout in the floor in the kitchen and entry and dining areas really showed the wear and tear. Surprisingly enough, the cost wasn't that much more two years later although there was that much more that needed to be deep cleaned before the grout could be sealed. John was very responsive when I contacted him and was able to work us in at a time that was convenient to our schedule and they completed the work in one day. The floors look amazing! The grout is so bright and looks brand new. We are very pleased with their work and definitely recommend their work.

John and his crew were great. They arrived on time and did an outstanding job. They double checked their work and cleaned up after themselves. I would recommend them and plan to use them again in future projects.

told me estimate would be emailed to me by 2/11/15 On 2/18/15 I called looking for estimate and left message. No est. No return call.

Estimate was good, arrived on time, did an excellent job. Could not have been a better experience.

Great! showed up right after we closed as planned and had it done by that afternoon so we could unpack the next day.

Everything went great. John and his crew are true to their word about the service they provide. They were prompt, polite and diligent professionals. The estimate was right on. They also provided helpful suggestions on the care of the tile and grout. We would definitely use them again if needed. It was refreshing to deal with someone that took pride in their work and in their customer service.

Wonderful! They arrived on time as promised. They were very polite. They cleaned the old grout and put in new. They were quick and it was all done by lunch time. I want them back to do the rest of the house.

I had a great experience with Grout Works. They were prompt and friendly in their communications. They arrived on time and completed the work within the estimated time. I even asked them to do a little extra, and they were very flexible with me and got it done that day. I was impressed with the quality of the work and with the cost. I would def recommend, and use them again.

John's team did a great job. They were punctual and professional and best of all did a great job. My floors look brand new and the shower is back to close to original. John the owner was at the job all day with his guys. Very happy with the service Grout Works provided.

The price was cheap! It was much less than what I had expected to spend. If I had known it would only cost this much, I would have done it a lot sooner. Quality was excellent. The caulk replacement took a lot of work because of the number of seams and my wife commented that it was probably more work than the company had expected. But, the quality of the job was still outstanding and they did not ask us to pay a higher price than we agreed on initially. Responsiveness was fine. The worker showed up on time and did the job we expected. Punctuality: It took a couple of days for the company to return our phone call, but the company was punctual thereafter. Professionalism: We were completely satisfied with the professionalism of the worker. He did a great job and never complained about the amount of time required to do it, which was probably longer than he anticipated because of the number of seams in our shower stall.

These guys are true professionals. Jason did everything right. He was meticulous in his workmanship and clean up. We will be using them for our entire house tile and grout cleaning. Would highly recommend this company. There aren't many people left who do business like this anymore.

WOW, I can't believe how beautiful our shower is now. No more mold stains on our limestone. We had had a roof leak that stained the front of our fireplace and they got that out, too! The guys worked really hard, only breaking for lunch. They were so polite and considerate. All the tasks on the contract were done to our satisfaction.

Our master bath walk-in shower had developed a randomly occurring leak through the tile grout lines which resulted in occasional puddles outside the shower walls. The problem was infrequent enough to be difficult to pinpoint the exact location of the water path through the shower wall. We brought in Grout Works and turned them loose and were amazed at the results. Not only did they fix the leak problem, but the entire walk in shower looked impressively brand new. (Almost embarrassingly new compared to the matching tiles just outside the shower enclosure!) The two-man crew arrived around 10am and finished about 2pm that afternoon. (They also recommended another 24-48 hours of cure time before using the shower.) They were neat, courteous and very professional throughout the day. After seeing the quality of their work, we have already begin thinking about other areas of the house (guest bathroom & kitchen counter tops) where we would like to use their services to revive the existing tired grout services. Can highly recommend their work!

The finished product is perfect. Jason and Zach removed all the cracked tiles and replaced them with new ones (we had them left over from building the house). Zach returned later to match the grout to the various colors it had become after 13 years of wear in different parts of the house. He did an outstanding job. No one could tell where the replacements were placed. The problem: John, the owner, promised us that the work would be done with a "wet method" which would allow no dust to escape. This did not happen. The sticky dust was all over the house. They did throw sheets over some of the cabinets near the work areas and used big fans to blow some of the dust out of the house, but dust was everywhere and very difficult to clean up. In addition, a living room window was left open in their hasty cleanup and we didn't discover it for two days. We are very satisfied with the finished work but did not appreciate the cleanup required by us! This review was written by Helen Tenney.

I had several areas where the grout had come loose or were slightly damaged on my tile floor. John came out and gave my a fair estimate and arrived very punctually on the scheduled day of service. John carefully explained what he would do and he was very diligent in his work. John also looked in several stores for me to replace some quarter round that I had damaged. Unfortunately this quarter round was obsolete, but he was able to find a great replacement. John also gave me a great deal on getting the grout lines cleaned on my floor and I have to say my tile now looks like it was just installed. It looks great and I couldn't be happier. He was also able to match the color of my grout which I know is not an easy thing to do.

I made a call to the 2 phone numbers listed, one was not answered and the other one was answered by "john" I asked if I was calling "grout works" as he did not identify the company when he answered the phone and he stated it was. Thinking I was speaking with an office person, I tried to explain my situation he became upset and said "can you call me later? I am at a job right now.." I said "ok.." he said "you know I work for a living.." very rudely! I heard enough to know this man was being condesending and did not feel that was appropiate, instead of saying "I am not in the office right now" he went on to being rude! If this is how he treats potential customers, I would hate to see how he treats actual ones! Would never even think of using or calling this individual again!

They were prompt, professional and efficient in their business. They are very skilled at their craft and I was satisfied with the work.

We were very impressed with the work. They helped my wife select a nice color for sealing the grout and then spent the better part of a day completing the job. It looks fantastic.

Excellent service! We have a brand new home construction and John & his son were extremely professional & reliable. The job took almost 5-6 hours, but I didn't need to stay in the house the whole time so I returned 45 mins before they were done. I would recommend them to our neighbors as well!

Our shower needed to be re-grouted due to small leaks which had caused staining of the grout around the tile on our bathroom floor. We also have a large amount of porcelain floor tile throughout the house in which the grout had become dirty and needed to be cleaned and resealed. After a lot of research and getting several bids, I chose John McInnis of Grout Works. He responded to my request for a bid within an hour of calling him and sent one of his employees to look at the areas and give me a bid within 2 days of my call. I spoke with John on the phone more than once and he was informative about the process and gave me a good feeling about him and his company. The work was scheduled within two weeks of my original call and although I was dreading the physical process of having the work done, it was a breeze and the results were wonderful. I didn?t have to do anything to prepare for them to come or to clean up after they were finished. They did it all. John works with his sons as well as another young man who is a long time employee. They were all very pleasant and respectful. They moved my furniture with care and replaced it when finished. The shower, as well as the floor tile, look like new. I would highly recommend Grout Works and if I need work done in the future, I will definitely call John.

We had a painting issue that caused us to postpone Grout Works at the last minute for one week, they were very understanding and accommodating. Our home has the original 1930's hexagon tile so it has some minor issues in a couple of spots. The guys did a fantastic job hiding the imperfections. Once they were completed they requested my input on any touch ups that I saw. They were efficient with their work and respectful of my home. A pleasure to do business with.